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Call Center Insights and Best Practices Blog - Voiptime Cloud
Online shopping is becoming increasingly popular and the current situation with COVID- shows that its popularity is something more than just a passing trend People prefer buying online whenever it is possible Let us try to find out how cloud call center software can help your business to thrive in...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
As we ve already mentioned in our article about the most common IVR mistakes IVR can have either a positive or negative impact on your customer experience depending on how much attention you pay to its design and maintenance Now let s talk about creating an IVR script How to...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Black Friday shopping is expected to move online this year. For e-commerce, it means that this day will be similar to Cyber Monday and the holiday rush will start a bit earlier. How to prepare your e-commerce call center for these virtual crowds? Let’s try to figure out.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Which roles and units are must-have in your call center? What responsibilities and skills are required to run its operations at different levels? We have tried to take a close look at the typical call center structure.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Abandon call rate (ACR) is one of the most important call center KPIs. It can either increase your customer satisfaction or make it lower than ever. How to calculate and reduce ACR for inbound and outbound calls? We’ve tried to outline what you need to learn about it.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The call center is one of the first points of contact between customers and your company. It can have both positive and negative impacts on their decision. Why is the call center so important in the insurance industry and how can you benefit from it?

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Call Center Insights and Best Practices Blog - Voiptime Cloud
VoIP or Voice over Internet Protocol is a technology that delivers voice communication and multimedia sessions over the Internet It gives your call center the opportunity to contact with customers across the world However it has its flaws as well What are the most common VoIP issues and how to...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Interactive Voice Response system IVR is the first point of contact between your customers and your company It can have either a positive or negative impact on your customer experience depending on how much attention you pay to its design and maintenance Let us outline the most common IVR mistakes...

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