Call Center Insights and Best Practices Blog

Jun 08, 2023

Every successful company tends to have a big amount of potential leads at the top of its sales pipeline. But only a few of them can be converted into customers.

Jun 05, 2023

Author: Eugene Siuch

Business Communication: What do We Have Now and What is the Future?

In this guide you’ll discover: The foundation of the business communication of the call center many call center managers overlook. Hint: Many managers think they understand the subject, yet little is happening in reality; How to tackle the issues...

Jun 02, 2023

Author: Eugene Siuch

How to Stop the Rivaling between the Brand vs Customer Experience in the Call Center?

In these jittery times, the competition for the brand experience emerged among the top call centers in the US, Western Europe, and all other call centers throughout the world. The truth is this: customers want to satisfy their needs, and there’s on...

May 30, 2023

Author: Eugene Siuch

What is IVR and How to Benefit from Using It? The Ultimate Guide

Ever thought about how much value automation can bring to your business? Automation has already proven its worth in the customer service sphere. The right solution can increase your profits and make your organization more effective. One such system i...

May 22, 2023

Author: Eugene Siuch

Customer Journey and Customer Journey Mapping: Complete Manual

Some fundamental things make the sales process more manageable and let managers understand customer behavior, expectations, and trends.

May 19, 2023

Author: Eugene Siuch

Proactive Customer Service: Ideal Solution or a Pig in a Poke?

Customer service as an industry keeps developing every year. Customer expectations are growing up, technologies are developing fast, and new approaches are being discovered and implemented by various companies.

May 19, 2023

Author: Eugene Siuch

Call Center Agent Engagement vs Agent Experience: Best Tips

We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call c...

May 17, 2023

Author: Eugene Siuch

Сall Center Attrition Rate and Call Center Turnover Rate: How To Get Rid of Them

Why do call centers have a high average turnover rate? It is the question that disturbs most call center managers and even persons who are not related to the industry. The call center attrition rate seems to be the highest among almost all industries...

May 17, 2023

Author: Eugene Siuch

Virtual Phone Numbers: How to Use and Where to Get?

It may look like that if you have heard something about virtual numbers. But what are the exact benefits of virtual numbers, where are they used, and how to get them for business or even for individual use? What about legal regulations and prices? ...

May 17, 2023

Author: Eugene Siuch

Call Queue Management: Meaning, Influence, Best Practices

Have you ever called the customer support center? If yes, you know how it sometimes happens when the operators are too busy to handle all the customer calls, and you have to wait for a response in a call queue (phone queue or call center queue in oth...