Call Center Insights and Best Practices Blog

Sep 28, 2022

Proactive customer service: ideal solution or a pig in a poke?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Customer service as an industry keeps changing every year People s expectations are growing up technologies are developing fast and new approaches are discovered and implemented by various managers and companies Anyhow the goal is stable and the same as it has been for years - the perfect customer experience...

Sep 26, 2022

Call Center SLA

A service level agreement is a contract allying two organizations or two departments of one company that determines the listing of services and their benefits to be furnished during the committed term In short it is the deal that contains the kinds of benefits that will be furnished by the...

Sep 21, 2022

Call Queue Meaning and Its Influence on the Contact Center Performance

Have you ever called the customer support center If yes you know how it sometimes happens when the operators are too busy to handle all the customer calls and you have to wait for a response When you are waiting in line for the first available agent it is the...

Sep 19, 2022

Best Voicemail Scripts to Make Easy Sales

Leaving a voicemail may seem to have no connection with effective cold calling campaigns We used to understand outbound sales as live sales calls or cold emails during which a deal is closed or a lead is at least warmed for further communication As a consequence people used to consider...

Sep 16, 2022

Contact Center Occupancy: Where Lies the Golden Mean

Many experts state that the bigger the call center occupancy rate is the better it is for key performance indicators contact center KPIs and whole call center operations This statement argues for it that the occupancy rate demonstrates the real productive term spent during working hours Another popular thought is...

Sep 14, 2022

Call Center Coaching Tips and Tricks

Permanent improvement of all performance issues is one of the significant business goals A call center is a system whose primary purpose is to provide customer service and customer satisfaction and both of these rates predominantly depend on the agent's performance Contact center managers have their objective to assist operators...

Sep 12, 2022

What Should You Know Concerning Customer Service Skills?

In this blog we re going to describe the types of tools that are irreplaceable if you choose outbound marketing as one of the fundamental tools for your business To be frank we all know that it s impossible to call every lead from the lead base using only a...

Sep 07, 2022

Outbound Dialer Types in the Contact Center

Most call centers use outbound telemarketing to perform sales calls warm the lead list and find new potential customers to pass them through the sales funnel Cold calls as a marketing strategy exist for years but the discussions about their effectiveness and influence on clients opinions and the business s...

Sep 05, 2022

How To Achieve The Maximum From Brand Advocacy In A Call Center Industry?

In short brand advocacy in a call center industry means providing customers with great goods and services that improve their lives The big picture of brand advocacy also implies all the chains in business relationships when consumers repay by advocating and promoting your products among their peers and family members...

Sep 02, 2022

The Out-Of-The-Box Guide On A Call Management Software

What is the essence of call management software for small and mid-sized businesses In short call management is the piece of contact center software that allows you to control conduct change and pivot agent activities including outbound inbound calls and everything in between Now you are interested not in the...