Blog about Sales Automations, lead management system, cold calling & other

Mar 23, 2020

Voiptime Cloud is Offering Help in Shifting Your Call Center Teams to Remote Work

Blog about Sales Automations, lead management system, cold calling & other

We are really concerned about the situation with the COVID-19 pandemic and its impact on existing business communications with customers. At this time, it is important for businesses to maintain a human touch in customer relationships when social distance is a must.

Mar 19, 2020

Why Consider Shifting to a Cloud Call Center

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

Mar 12, 2020

SoftwareSuggest Honored Voiptime Call Center with 'User Recommended Software' Award

Taking into account the adherence to the customers and the exceptional service provided to them, SoftwareSuggest decided to endow Voiptime Call Center with the status of 'User Recommended Software'.

Jan 08, 2020

Why Call Center Quality Monitoring is Important for Every Business

In today's business customer service is crucial People can tolerate product imperfections as long as the company is ready to go above and beyond to satisfy their needs No wonder that organizations in various industries invest in call centers This is a great way to provide top-notch customer service Not...

Jan 03, 2020

Real-Time Monitoring in the Contact Center: Top 5 Benefits from Voiptime

Every business owner wants to achieve maximum efficiency but let's be honest you can t improve what you can't measure That's why real-time monitoring is extremely helpful for your business It gives you more control over the processes and it's especially helpful when it comes to sales and customer service...

Dec 27, 2019

The Ultimate Guide to Cold Calling Scripts 2020

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance In this guide we ll show you how something as simple as a script can help you maximize the efficiency...

Dec 19, 2019

What is IVR and How to Benefit from Using It?

Ever thought about how much value automation can bring to your business Automation already proves its worth in the customer service sphere The right solution can increase your profits and make your organization more effective One such system is IVR which helps immensely with increasing the number of returning customers...

Dec 17, 2019

Call Center Discipline Tips You Need To Learn Now

If you ve ever had a chance to run your call center you know that discipline can be a pressing issue Things like lateness unplanned days off and low KPIs can really damage your bottom line Whereas you don t want to be a nightmare boss who gives everyone the...

Nov 04, 2019

What is the Difference Between Call Center and Contact Center?

Competition is extremely tough in every industry so businesses these days face a huge challenge how to satisfy demanding customers No matter whether you provide a service or sell a product your business must ensure extraordinary user experience backed with exceptional business value That s where contact and call centers...

Oct 30, 2019

What is the Best Time of the Week for Cold Calling Executives?

Cold calling is one of the oldest sales techniques in telemarketing Although it has just a success rate even for skilled professionals because consumers are generally not very fond of being cold-called Nevertheless lots of people still make cold calls as it s a quick way to identify potential customers...