This guide should have been written earlier, but there is always time. When it comes to purchasing and implementing call center software, the main question is always the same - what kind of call center software would be the best choice for your organ...
The least pleasant thing for any business that can happen to anybody and at any time is customer churn. Nonetheless, avoiding measuring it is just a try to pretend that the churn problem does not exist instead of dealing with the root causes of this ...
From banking to telemarketing, from customer support to sales. There’s one thing that remains unchangeable. If your call center manager fails – your call center is gone! That’s why you need to know the proven ways to onboard – the right call ...
Customer expectations play an important role in building customer-to-brand relationships, and the only way to make these relationships stable, trustful and loyal is to meet customer expectations. Nonetheless, this is a bit tricky task - customer expe...
Call center agents are those who provide customer service, delight customers, and create customer satisfaction and customer retention. We think it is clear enough that qualification and professionalism of your agents is the main condition to achieve ...
Sales pitch is the most common tool for all sales managers in the world. Sales pitch is basically the fundamental part of communication between the prospective customer and sales representative, it is a cornerstone of whole sales process - a sales pi...
Customer engagement is an aspect of customer-to-brand relationships that is less popular to discuss than well-known customer satisfaction or customer experience (as a concept). Most businesses focus on improving those two factors of customer experien...
One of the most discussed and well-known concepts in customer service is customer satisfaction (CSAT). Why is customer satisfaction so important? Most companies, when it comes to measuring customer experience or customer sentiment about their service...
We always look for better ways to measure and control the performance of our workers, because they are the people who are responsible for the final result.
See how you can improve customer service with our call center solution
We use cookies to offer you a better browsing experience,
analyse site traffic, personalize content, and serve targeted advertisements.
Read about how we use cookies in our Privacy Notice.