Blog about Sales Automations, lead management system, cold calling & other

Nov 04, 2019

What is the Difference Between Call Center and Contact Center?

Blog about Sales Automations, lead management system, cold calling & other

Competition is extremely tough in every industry so businesses these days face a huge challenge how to satisfy demanding customers No matter whether you provide a service or sell a product your business must ensure extraordinary user experience backed with exceptional business value That s where contact and call centers...

Oct 30, 2019

What is the Best Time of the Week for Cold Calling Executives?

Cold calling is one of the oldest sales techniques in telemarketing Although it has just a success rate even for skilled professionals because consumers are generally not very fond of being cold-called Nevertheless lots of people still make cold calls as it s a quick way to identify potential customers...

Sep 13, 2019

The Best Lead Generation Tactics to Fill up Your Sales Funnel in 2019

Where to get more leads? This is an important question for any business, no matter how big or small. If you want to boost your revenue, you should increase sales, but to close more deals, you need to fill up your funnel with more leads.

Aug 30, 2019

How to Set Up a Small Call Center to Manage 2000 Calls Daily?

Many entrepreneurs are hesitant whether they need to invest in organizing their own call center or using outsourcing services Indeed at times when on-premise call centers were the only option setting up such a facility was a real headache These days things are much easier you don t even need...

Aug 29, 2019

6 Cold Calling Tips for Real Estate Agents

Modern sales are no longer about wide nets and low conversion rates It s about listening to your customers attending to their needs and providing a personalized experience onsumers want to know you ve done your research to get a good grasp of their unique circumstances And most of them...

Jul 05, 2019

How Technology Can Improve Lead Generation

Modern sales are no longer about wide nets and low conversion rates It s about listening to your customers attending to their needs and providing a personalized experience onsumers want to know you ve done your research to get a good grasp of their unique circumstances And most of them...

Jun 26, 2019

Telemarketing in Different Countries: What are the Laws and why Should You Care?

Historically, telemarketing has established itself as a pushy and intrusive business, so the authorities had to enforce some strict regulations against cold callers to limit their excessive enthusiasm. But what is telemarketing now?

Jun 26, 2019

Take Charge of Your Data: 7 Key Contact Center KPIs Explained

The times when organizations used to rely on intuition and educated guesses in making strategic decisions are long gone To meet your business goals now you need to measure the right metrics And when it comes to the operationally complex business elements like call centers the choice of KPIs can...

Jun 24, 2019

Getting Started with Contact Center Metrics: What? Why? How?

There are many ways to oversee the performance of your agents Typically that s not even a problem because you can intuitively feel whether they are doing a good job Simply being around during the shift is enough to understand why some agents are more productive than others However things...

Jun 20, 2019

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.