For us the start of the year was marked by the enormous planning of the goals for the next months and updating the product roadmap Our first release is focused on the time zone functionality This new feature gives you the ability to add the leads from different parts of...
The year is coming to an end On behalf of the entire Voiptime Cloud team we would like to wish you and your families a happy holiday season and a productive new year For us it's been a complicated yet interesting time Traditionally we want to take stock of the...
Historically, telemarketing has established itself as a pushy and intrusive business, so the authorities had to enforce some strict regulations against cold callers to limit their excessive enthusiasm.
The 2018 year is coming to the end and we announce our latest product release for this year. Last time, we shared our plans with you and promised to simplify the appointment process, change the visibility of call records for the agents, etc.
It’s not a bad hold music.
You seem to do your best to make your customers happy but people still hate getting in touch with your call center. And the worst part, they can’t really tell you what’s wrong. Sounds familiar?
Understanding what metrics to track is essential if you want to lead your team to success KPIs key performance indicators can show you the real picture of what s happening in your call center Whereas you don t need to track them all you must monitor the ones that best...
When software is your ally, amazing things can happen. This release is all about helping you delegate some routine responsibilities and reinforce the accuracy of operations at the same time. Without further ado, meet a brand-new auto start feature for campaigns, working status limitations, and improved integration capabilities!
Predictive dialing technology is a holy grail of a modern outbound call center. Whereas good software can skyrocket the performance of your call center, bad software can dramatically decrease its efficiency. So what are the important things to look for when choosing a predictive dialer? Let’s find out.
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