Call Center Insights and Best Practices Blog

Feb 08, 2023

How To Out-Smart (Rather Than Out-Spend) Competitors with the Call Center Quality Assurance

Call Center Insights and Best Practices Blog - Voiptime Cloud

In this issue you'll discover How to use micro-level call center management to cut costs per call hour and decision-making How to foster customer loyalty through the right agent engagement How to satisfy customer expectations in a predictable fashion How to obtain the knowledge gaps regarding contact center quality assurance...

Feb 02, 2023

How to Raise and Track Effectively Call Center KPIs and Metrics [ULTIMATE GUIDE]

Call center metrics and KPIs are irreplaceable tools for measuring call center performance They determine the effectiveness of all processes inside the team from agent occupancy to First Call Resolution Some of them are must-haves while others may be ignored But some people still think that if their customers seem...

Feb 01, 2023

Is Computer Telephony Integration (CTI) Solution a Life Raft For Small Call Centers?

CTI integration is a must-have solution, but not every call center owner knows what is it. Nonetheless, without CTI solutions modern call centers just can't exist, and that's why you should learn more about it.

Jan 31, 2023

How To Measure the DSAT In a Small Call Center?

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” — Steve Jobs

Jan 27, 2023

Contact Center E-Commerce Sales Capabilities: Things You Have to Know

The eCommerce industry is one of the fastest-growing industries in the world We have no need to repeat those banal facts such as people are more likely to buy on the Internet or the future of the electronic commerce industry is based on personalization and speed of service - you...

Jan 26, 2023

Сontact Center For Sales: Opportunities and Tips

Jan 25, 2023

Customer Service Personalization: Main Tips

We always mention personalized customer service in our articles, but now the time to describe what it exactly means has come.

Jan 24, 2023

Call Recording: Definition, Purpose, and Tips

We always look for better ways to measure and control the performance of our workers because they are the people who are responsible for the final result Even though there are numerous customer service metrics to find out if everything is fine with your call center performance or vice versa...

Jan 23, 2023

Call Center Sales Pitch Examples

Call pitch or calling script is an extremely vital tool for call center agents who have to tackle a huge volume of calls and guarantee identical high-quality service for every customer As it is vital to not be caught off guard during conversations and to show no doubt about what...

Jan 20, 2023

Call Center Workforce Optimization: Strategy and Tools

The call center is an organization that totally depends on the employee productivity and performance of its employees On the other hand it is also one of the most loaded types of organizations as there is no other kind of department or business that would spend days talking to thousands...