A brilliant, cost-effective virtual call center solution.
Implement it into your business to:
Our contact center software is a universal productive solution that allows you to run multiple call campaigns simultaneously for the same team of agents. You can also eliminate manual campaign management by configuring the auto start for regular campaigns.
Displays the client card on the agent’s screen before dialing and keeps it visible throughout the call. Preview Dialer connects to customers with no delay. Your agents become more efficient as they don’t have to worry about dropped calls and lost leads.
Power Dialer connects your agents with prospects. Set up calls-to-agent ratio and the software will automatically connect your agents with real people. Power Dialer dials only when agents are ready to take a phone call so your customers get an instant response and information.
Calculates how many outbound calls can be made based on real-time data. The predictive dialing system estimates when a phone call is about to end and calculates the required dialing speed to reduce the agent’s idle time. Predictive dialing increases conversations time up to 50 minutes per hour.
Progressive Dialer ensures an effective calls-to-agent ratio. It estimates how many agents are available and distributes calls within the system accordingly. Progressive Dialer saves agents’ time by avoiding disconnected numbers, busy signals, etc.
Detects whether the call is live, connects agents with real people only, and thus maximizes the talk time in your outbound contact center.
Generates auto callbacks created by agents during cold calling. Redirects a phone call to the first available agent. You won’t miss a single opportunity with our outbound contact software.
Monitors some of the most important KPI metrics of call center productivity (Logged in time, Talking time, Not ready time, User occupancy, etc.) .
Shows the detailed information about all inbound, outbound, and transferred calls for the selected period.
Provides detailed information about the campaign performance (the status and duration of each outbound dialing attempt, etc.) for a complete view of the workflow.
Allows tracking of all incoming and outbound calls; listen to them in real-time in silent mode or barge in the dialog to help the agent solve a difficult situation.
Allows tracking agent productivity as well as the effectiveness of all inbound and outbound activities.
Understand every detail in call-center operations, starting from SL and call activity reports, up to the agent performance.
This feature ensures that outbound calls made by your call center representatives are made in compliance with all Do Not Call policies and legal regulations. It prevents undesirable outbound calling: contacting those people who have asked not to be contacted or were blacklisted by the company. These numbers are blocked by the software.
Our solution allows the blending of inbound and outbound campaigns. It also provides customizable prioritization of call volume during inbound and outbound call campaigns: prioritizing and distributing calls between agents across and within the teams.
Empower your agents with ultimate knowledge bases and questionnaires. Make sure they can handle any objection. Create and update call center scripts easily without involving the IT team.
Create bulk text messaging campaigns or send SMS to your contacts during or immediately after the conversation. All your conversations are saved in the interaction history. Check the delivery status of each text message in a detailed report.
This function is necessary for outbound calling in call centers as it allows you to analyze each call recording. You will be able to determine whether the agent’s conversations meet the highest service quality standards of your contact center.
API helps you to capture leads from a website or transfer them from another system into the Voiptime cloud call center software. Webhook allows for the integration and updating the data in external business systems. Leverage our two-way integration capabilities and enjoy other useful features, like capturing leads directly from your website or importing their contact details into Voiptime Cloud from another system.
Voiptime Cloud contact center solutions manage the workload of both customer support and sales departments.
Voiptime Cloud call center solution is not just an application for making cold calls. This is a set of valuable tools that will lead your sales reps to success: Power Dialer, Preview Dialer, Predictive Dialer, Progressive Dialer, built-in CRM, and many more. Voiptime solution for boosting sales and customer support allows you to monitor the productivity of each individual agent and of the whole team. With all-encompassing reporting and call monitoring, you will be able to evaluate agents’ productivity and determine whether they are on target to achieve your business goals. The call recording feature ensures quality assurance and helps identify areas of need regarding compliance. Also, our solutions track the number of completed phone calls, as well as the status of each call attempt and of each individual campaign.
Voiptime cloud call center software automates a number of routine operations, which makes it a perfect tool for workforce optimization. Our software significantly improves the workflow of your sales reps. Thanks to auto dialer, agents will handle cold calling more effectively without manual dialing. Simplified access to information and real-time updates of Voiptime Cloud contact center solutions help the people on your teamwork and communicate more effectively. As a result, they can fully focus on communication with customers and closing sales. Also, an effective lead distribution process ensures that leads from different countries or leads who are interested in different products are connected with the most suitable agents. Well-organized contact centers have the power to boost the productivity of sales teams for better workforce management and greater efficiency of any business.
Our outbound call center software features a built-in CRM that provides call center agents with access to all necessary information related to the prospect. Customized client cards include full communication history with each customer. Equipped with all of that information and the automatic call feature, your agents will be able to provide the best customer experience. This is the first step to providing proactive customer support and excellent service. Voiptime outbound contact center solutions are the best tools for various businesses.
Numerous case studies prove that virtual call center software is beneficial to a variety of professional services. It is valuable to any outbound and inbound call center. BPOs may appreciate the reliability of this solution, as it will ensure that all the services are delivered without interruption. They would also benefit from comprehensive reporting on calls, campaigns, and user’s KPI. Consulting, insurance, government, financial, and service industries can use this software for attracting new customers. The healthcare industry can make use of outbound call center solutions for delivering critical or potentially useful information to their patients. Voiptime outbound call center software can increase the performance of any business-to-business (B2B) and business-to-customer (B2C) company. This is a highly effective and affordable solution for contact centers regardless of the industry and business size as it is good for both small business and enterprise. Visit Voiptime Cloud resources blog to read customer stories and learn more about our call center platform news and latest solutions.
Voiptime Cloud also has powerful solutions for making inbound calls. Build your blended call center and ensure the top quality customer service. Leverage the advanced call center features of our software like skills-based routing, IVR (interactive voice response), ACD (automatic calls distribution), easy software integrations, various reports, analytics, and other tools. Simply integrate Voiptime Cloud with your help desk software (including Salesforce and similar applications), enjoy a smooth workflow with automated dialing, and easily manage your teams. As the best service providers, we are always ready to answer all your questions in live chat. We are your reliable and trustworthy partner with more than a decade of industry experience.