Voiptime Cloud is an outbound call center software solution for small and mid-sized businesses for boosting your outbound calling performance. Telemarketing, lead generation, feedback collection, up-sales, and cross-sales - reach your business goals faster with our ultimate solution!
Our most efficient outbound calling solutions are auto dialers that help you maximize agents' talk time and conversion rates. The more prospects and customers you'll reach during the shift, week, and month the more contact rates. As a result, the revenue of your company will constantly grow. Set your goals, improve call center performance, and skyrocket your conversion rates by choosing a proper outbound dialer.
Reach potential customers by using the capacity of an outbound contact center for proactive customer support, promoting, cross-selling, upselling, and debt collecting. Improve agent efficiency and choose only profitable calling activities or blend them in your favor.
Keep every contact center agent energized during a shift and eliminate manual efforts such as manual dialing, filling forms, data searching, and switching between apps. Leverage agents only intelligent and persuasive activity, which is the conversation with the customers.
The call center manager can assign several call campaigns to the same groups of agents with different priorities. Voiptime Cloud outbound dialing solution will control agent availability and transfer every live phone call with a little downtime between the calls.
Never give your agents a chance to receive or initiate a phone call without knowledge about customers. Use the built-in call center CRM system to put the history of previous conversations and personal information in front of their eyes. These outbound contact center solutions allow agents to know everything they need about each prospect and customer, including the name and address, age, gender, purchases, results of previous conversations, current account information, etc.
Be advised about every contact center operation in your contact center. Observe historical or real-time data about each agent, each call, and message. Track sales call, KPI, key metrics, and benchmarks to understand the current agent performance.
Reach prospects and customers for selling and informative purposes across a wide array of digital channels. Use phone, chat, SMS, robocalls, and email for interaction. Choose one of the most effective digital channels or all of them at a time to achieve maximum sales and engagement.
Communication limits discourage customers, but you are capable of interacting on their favorite channels like phone, chat, email, etc. However, only an all-in-one outbound call center solution with a workforce management system gives natural flexibility to your agents.
Use cloud-based outbound contact center software to improve the performance of your agents through entirely remote coaching. Supervise conversations with prospects and customers, use modes such as call whispering, barge-in, or hidden.
We had a task to quickly build a call center with the support of our custom CRM (Customer Relationship Management) and were surprised with the exact match of the Voiptime Cloud contact center solution.
Rostyslav K., CTO, TOAST
Everything is just so intuitive.
Once you register, you can start dialing immediately, what can
be easier?
And of course, I must admit the cheapest call rates I ever
found.
Very happy with Power Dialer which saved a lot of time for me
and my team.
Customer support is on the highest level, always responds very
quickly.
Oleksandr I., CEO, Beforehello
The best outbound dialing solution for SMBs
Dmitry Ahapov, User Acquisition Manager, Playrix, Springfield, Illinois
Extremely simple and reliable outbound call center software for sales teams
Vladimir Lisovsky, Business Intelligence and Data Warehouse Coordinator, Prinzhorn Group Dunapack Packaging, Ukraine
If you need to launch an efficient outbound sales campaign, try out our call center dialers to bring your ideas to fruition. You'll achieve the fastest tool for calling cold customer leads and telemarketing campaigns. Set from 5 to 10 and more agents in your calling group, download the calling list, and initiate the outbound campaign. Specifically, the predictive dialer algorithm calculates the dialing speed for the next number to start dialing when an agent is about to end the conversation. As a result, you reach maximum agent utilization and minimum idle time during a shift.
An outbound strategy can never earn any money without the help of this dialer. Power Dialer is freeing up the capacity of agents to persuade by dialing the next number after the agent finished the previous conversation. Customize your outbound campaign by setting an agent-call ratio. Now, give everything else to the cloud-based software. Power dialer will dial phone numbers one after another, avoiding auto answering machines, busy signals, and voicemails. Plus, no abandon calls during calling or span of the agent's attention because the calling process starts when the agent is ready.
Preview dialer is an outbound dialing solution with information intelligence for agents. Agents choose the phone number from the list based on their goals, observe the customer's information, and afterward initiate a call. Preview Dialer connects to customers promptly, and during the call, the data on the customer's card will be accurately displayed to an agent.
The results of calls such as busy, not available, or unanswered calls, noticed by the outbound calling solution. These calls are processed by auto dialer and connected with agents only when subscribers answer the call. It's up to you to set logic for redialing, with precise calling intervals, time zones, and adherence to telemarketing regulations.
This user-friendly outbound call center feature allows you to add contacts in a blink of an eye. All you need for making outbound call center dialer and CRM system work together is to export your Excel file with contacts. Use LIFO/FIFO methods of contacting one by one or warm leads that just left their requests.
Use telemarketing outbound dialing solutions, which allow you to initiate several campaigns at a time for the same agent team. To tackle high calling volumes and pivot a workload, set an inbound and outbound calling assignment to the dedicated group of agents. Adjust time for campaigns on the exact day and hour and launch it without any additional efforts. Data connection and APIs let you schedule calls for almost unlimited customer engagement.
Choose the proper type of outbound dialer, depending on your outbound campaign, contact list, and goals. Improve your customer engagement by calling at a precise time when they are ready to talk. It's easy to adjust your dialing strategies with versatile requirements of DNC lists, time zones.
Outbound contact center solution gives the flexibility to switch or blend inbound calling and outbound calling. Forecast calling volume and achieve the option to assign to the same agent team processing both inbound and outbound calls. The system also includes intelligent routing - a feature that routes inbound calls based on pre-set criteria to enhance customer service. Furthermore, depending on the workload of agents and the priority of calls, the system will guide agents to calling assignments. As a result, you pivot workload, if necessary, and improve the call center's overall performance.
Achieve a wide range of historical and real-real time data about an agent performance in a split second. Cloud call center software options give the full capacity to control outbound cold calling processes in real-time. Track activity of each agent, including current state such as Ready, Not Ready, Working, Reserved, Talking, etc. And change campaign settings in your favor to maximize the results of calling.
Use agentless functions of sending voicemail or SMS to prospects and customers. Use notifications in case you need to inform or remind about: shipping a product, starting an event, arranging a meeting, product or service availability, etc.
This is the most critical and advanced feature that ensures that outbound calls made by your sales representatives are made in compliance with all Do Not Call policies and legal regulations. It prevents undesirable outbound calling: contacting those people who have asked not to be contacted or were blacklisted by the company. These numbers are blocked by the software and give agents only relevant lists of numbers..
During the challenging conversations, even experienced agents choose to use calling scripts. Voiptime Cloud script builder lets you create and customize call scripts within 15 minutes. Call center scripts help you interact more effectively in banking, insurance, healthcare, real estate, and other niches. The script will accurately show up during the conversation, so there's no need for switching between different apps.
Make your customer interaction easy and improve the connection rate by achieving virtual phone numbers in more than 100 countries. Make calls to 200+ countries over the globe with low calling rates.
Control every interaction of your agents through outbound call tracking software. Achieve historical, real-time, and actionable insights about each mobile phone or chat conversation. Connect to live agent conversations in three modes such as call whispering, barging, and hidden mode. Arrange any training session and control activities such as logging in, absenteeism, outgoing calls, performance, etc.
Forecast your business operation and calling activity. Scale up or down a workload for every outbound agent. This option gives you the capacity to personalize workload for a sales team or particular agent. Set a unique workload and prevent idle time or burning out of agents.
Voiptime Cloud company works only with the certified data centers that prevent penetration or bypass your network defenses. Our protection prevents embarrassing disruptions, costly downtimes, lost productivity, and angry users.
Have you ever considered using some type of outbound calling software to speed up your revenue velocity? With Voiptime Cloud, you can increase your call center productivity slash return on investment today. So why not order today?
While manual tasks are always more time-consuming than automated, the manual cold calling process has almost no chance to bring you the results you really want. Manually you can perform only 30 calls per hour, while the auto dialer feature can call over 100 dials per hour.
Operational costs can be significantly reduced with the automated dialers, as you can save on hiring fewer sales reps than you would have to if there are no auto dialer call center tools used. Moreover, sales agents will be able to become more satisfied and engaged without doing repetitive tasks.
Not only answer rates will grow up with the outbound calling features, but conversion rates too. The answer rate for the Predictive dialer is over 75%, while for the Progressive dialer (also called Power) it is often much higher than 50% - it is much better than in the case of manual dialing. Furthermore, in the case of the Power dialer, there will be a 0% of abandonment rate as it can cause no dropped calls.
Cold calling
Reach potential customers with personalized offers and generate a bundle of money via phone. Increase efficiency of cold calling by eliminating any kind of manual effort. Use scripts with relevant information about a prospect to meet all objections to nail cold calls.
Debt collection
Reach a maximum number of debtors in a minimum time with Predictive dialing. Use agentless functions such as automatic calling to remind about the payment date.
Interviewing
Use interviewing of live prospects and customers to research their needs and forecast every customer expectation. And achieve any relevant feedback and insights from a customer to improve the value of your services or products for them.
Provide a customer survey or research by talking with prospects or customers. Understand the real impact of your company on their lives.
Informing
Deliver valuable information about your products and services in split seconds. Set any type of personal or mass appointment reminder to ensure customer attendance and proactive customer communication.
Up-sales for current customers
Get even more revenue from current customers by up-selling your goods - with the capabilities of the Power dialer you will easily reach out to all your existing customers, and the dynamic call scripting will let you convince them easily. Moreover, no one will be forgotten - automatic redlining rules will make dials until the customer will take up the phone.
Voiptime Cloud is the user-friendly, fast-running, high-quality outbound contact center solution. Call your customer from any location in the world through IP telephony. Launch unlimited calling campaigns while your competitors are unaware of you.
Contact us, describe your business requirements and start your first call campaign within 24 hours.
Yes, and due to a high calling volume, successful outbound calls are possible only when you have smart call center software that eliminates any kind of manual work of agents. Our cloud contact center software includes proactive outbound call center management tools to control the incoming and outgoing calls, agent's activity, and tracking results.
First of all, let’s agree that an outbound calling solution has to improve your outbound calling performance and boost your conversion rates and connectivity with prospects. Must-have features include:
The short answer is yes. And with local caller IDs, you can call at a fair price to more than 200 destinations around the world without effort. There are no limits to the number of call campaigns you can launch in different destinations with our outbound call center solution. All expenses on the telephony are billed additionally.
The most important contact center metrics you need to monitor are the number of handled calls, average talk time, abandon call rate, and agent occupancy rate. However, don't forget to track conversion rates for a call center or each agent deliberately. Use the software to review call recordings with real-time call monitoring tools.
Well, it’s as easy as paying with ApplePay! You just have to purchase software, get a verification code for all accounts you need, log in, help your agents log in to accounts (or we’ll help), import a contact list, choose a dialing mode, and start making deals! We also provide you with a free adaptational period for one month, during which we’ll teach you how to get the most out of your outbound calling software!
Well, first of all, we offer you an all-in-one solution that has all that you need to reach your business goals and even go above and beyond them. Predictive dialer with impressive speed, reliable and precise Power dialer, Preview dialer to delight your special customers are linked with powerful statistical tools, automatic redialing, multiple campaign launching, and if you need it all can be transformed into a blended contact center - a department that handles not only outbound but also incoming calls! We also guarantee that our outbound dialing system provides you with a 2,5% conversion rate instead of less than 1% for manual dialing - now calculate how many extra sales you will get and doubts will disappear!
When setting up a contact center you have to take many aspects into account and efficient software is one of the most important. There is a wide range of call & contact center solutions so it may be quite difficult to choose the most suitable. Let us outline the software features that are a must-have for your contact center.
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