Reach maximum prospective customers in a minimum time
Our most efficient outbound calling solutions are auto
dialers that help you maximize agents' talk time and
conversion rates. The more prospects and customers you'll
reach during the shift, week, and month the more contact
rates. As a result, the revenue of your company will
constantly grow. Set your goals, improve call center
performance, and skyrocket your conversion rates by choosing
a proper outbound dialer.
Stand out from the crowd and increase conversion
Reach potential customers by using the capacity of an
outbound contact center for proactive customer support,
promoting, cross-selling, upselling, and debt collecting.
Improve agent efficiency and choose only profitable calling
activities or blend them in your favor.
Skyrocket agent productivity
Keep every contact center agent energized during a shift and
eliminate manual efforts such as manual dialing, filling
forms, data searching, and switching between apps. Leverage
agents only intelligent and persuasive activity, which is
the conversation with the customers.
Effortless switching between campaigns
The call center manager can assign several call campaigns to
the same groups of agents with different priorities.
Voiptime Cloud outbound dialing solution will control agent
availability and transfer every live phone call with a
little downtime between the calls.
Give intelligence to agents with customer experience
technology
Never give your agents a chance to receive or initiate a
phone call without knowledge about customers. Use the
built-in call center CRM system to put the history of
previous conversations and personal information in front of
their eyes. These outbound contact center solutions allow
agents to know everything they need about each prospect and
customer, including the name and address, age, gender,
purchases, results of previous conversations, current
account information, etc.
Track progress in real-time with outbound call center
software solutions
Be advised about every contact center operation in your
contact center. Observe historical or real-time data about
each agent, each call, and message. Track sales call, KPI,
key metrics, and benchmarks to understand the current agent
performance.
Engage with customers across all channels
Reach prospects and customers for selling and informative
purposes across a wide array of digital channels. Use phone,
chat, SMS, robocalls, and email for interaction. Choose one
of the most effective digital channels or all of them at a
time to achieve maximum sales and engagement.
Communication limits discourage customers, but you are
capable of interacting on their favorite channels like
phone, chat, email, etc. However, only an all-in-one
outbound call center solution with a workforce management
system gives natural flexibility to your agents.
Mentor or help your agents
Use cloud-based outbound contact center software to improve
the performance of your agents through entirely remote
coaching. Supervise conversations with prospects and
customers, use modes such as call whispering, barge-in, or
hidden.