Cloud-Based Insurance Call Center Software
Provide outstanding customer experience
through any channel (voice, web chat, email).
Key Advantages
of Voiptime Contact Center software
for Insurance Companies
Close More Insurance Leads
with the Predictive Dialer
Get rid of repetitive manual dialing processes and increase the number of live calls 3-4 times. Your agents will be able to close more sales daily, without such time-eaters as click-to-call, manual redialing, etc.
Increase Agent’s Efficiency
Make your call flow stable and keep every agent focused. Control the dialing speed and increase your employees’ motivation, connecting them only with live calls.
Leave Targeted Messages
to Your Customers
Schedule voice broadcasting campaigns and inform your customers about updates, promotions, loyalty programs, etc. Hit your target audience without significant upfront investments.
Stay Connected with Customers
No Matter Where You Are
Contact with your customers using international numbers from 100+ countries and save costs with affordable call rates. Boost your contact rate by purchasing a DID phone number of any region.
Provide Your Customers
with Top-Notch Self-Service
Empower your customers to solve their simple queries quickly and independently with an interactive voice menu. Free your agents up to more difficult tasks.
Monitor Team Performance
Track average call handling time as well as other KPIs easily. Monitor the effectiveness of all your inbound and outbound activities on real-time dashboards.
Personalize Your Communication
Route each customer to their personal insurance agent and provide the best customer service quickly and efficiently. Your agents will be able to see all previous customer interactions and guess the reason why they are calling.
Close more leads
with call center software for insurance from Voiptime Cloud
GET IN TOUCHKey Features
of Our Insurance Call Center Solution
Unified Agent Desktop
Have all the necessary customer data at hand and view the complete record of every customer’s contacts for better call outcomes. Your agents will be able to handle all communication channels from a single interface.
Intelligent Routing
of Inbound Calls
Recognize the caller from the first seconds and route them to the right department of your insurance company based on multiple parameters including data from external databases or CRM systems.
Flexible and Easy
Campaign Configurations
Start autodialing campaigns (in Power, Predictive or Preview mode) or robo dialer and contact more leads daily with no efforts from your agent side. Reach leads at the right time and do not miss any follow-up call.
Quick Script Construction
Collect information quickly creating insurance call scripts. Build different types of scripts with our contact center software, using your own criteria. Take advantage of questionnaires, knowledge bases, and offers to decrease the agent training time and improve their performance.
Effective Quality Management
Supervise your agents’ live conversations with call whispering and call barging features. Coach them using the best examples of the conversation from the call recording. Evaluate your agents’ work using configurable scorecards and keep track of their progress.
Agent Teams and Task Priority
Set the priority of outbound and inbound calls for the agent teams and handle requests more effectively during traffic volume peaks and slow periods. Create blended teams to handle all types of interactions and set priorities for some types or an agent.
Auto Callback
Create reminders for those prospects who are not ready to make a decision at the moment. Show them that your company values their time. Track personal callbacks or create automatic callbacks that will be routed to any available agent from the same team.
Web Chat
Use a web chat widget from our omnichannel contact center solution to contact your website visitors and turn them into customers. Your agents will be able to handle more than one live chat at the same time, save a conversation transcript and send it to a customer’s email, redirect chats to other agents, and more.
Your Business Deserves the Best
SUPPORT
Professional team with huge experience in VoIP & telecommunication. We guarantee 99.5% uptime, great customer support, and technical support to make all necessary changes if required.
SECURITY
Your data is stored in a certified data center. It is fully encrypted and protected by firewalls, so you can rest assured knowing that everything is under the highest level of safety.
SCALABILITY
Meet increased demand without unnecessary hustle. Activate remote agents less than in a day. Become more flexible with our cloud contact center solution.
CONTINUOUS
IMPROVEMENTS
Be up to date with our multichannel solution. We are constantly developing new functionality and making various improvements to our call center solution.
Get monthly software updates automatically at no extra cost.
FULLY CLOUD-BASED
SOLUTION
Move from an outdated business phone system to the cloud-based multichannel contact center solution. Organize the work of your remote agents in the insurance industry regardless of their geographical location.
HIGHEST
VOIP QUALITY
We cooperate with the top-tier VoIP carriers to provide the highest call quality.
We are also ready to give you a professional consultation regarding your IT infrastructure to help you get the most of your contact center.
INTUITIVE
INTERFACE
You don’t need IT staff to configure our insurance call center software. The interface is intuitive and user-friendly. Your newbies can rely on default settings, whereas seasoned experts can make use of more proficient campaign settings.
Do you want to see how
your insurance company can benefit
from our call center solution?
Request a demo and discuss your main challenges with our experts.
GET IN TOUCH