VoIP Call Center Solutions
Improve customer satisfaction and reach the highest agent productivity
in your remote contact center with the help of a VoIP Contact Center software solution.
We had a task to quickly build a call center with the support of our custom CRM and were surprised with the exact match of Voiptime Cloud contact center solution.
Rostyslav K., CTO
VoIP contact center solutions
for excellent customer service and sales
Automated Phone Call System
Voiptime automated cold calling software
will help you improve business communication.
Outbound call campaigns Manage a high volume of outbound calls to different timezones with our Predictive, Power & Preview auto-dialers.
Webhooks and API Upload leads from your external business applications and push updated lead data back to your system easily.
Global reach Increase the reach rate with local DID phone numbers for the United States and over 200 other countries.
Built-in CRM Easy-to-use CRM for lead management, with full communication history, click-to-call, and call recording features.
Personal & team calendars Schedule personal callbacks or set appointments for your team members in just a few clicks.
Basic sales reporting Control your sales pipeline, agents’ KPI, detailed campaign statuses, etc.
Multichannel Contact Center Solution
Enterprise-level VoIP cloud call center software
tailored to the needs of your sales and customer support departments.
Intelligent call routing
& ACD
Increase first contact resolution by routing voice & omnichannel requests to the best agent team.
Self-service IVR
& chatbots
Give better service and free your agents up for more complicated interactions.
Call campaign management Reach 3X more prospects per hour worldwide and improve your agents’ performance with our fastest Predictive dialer.
Call scripts Empower your agents with questionnaires and knowledge bases to quickly find solutions to customer issues.
Agent monitoring
(Whisper & Barge-in)
Monitor and supervise call flow in real-time mode to ensure high-quality customer service.
Detailed call center analytics Control all customer interactions, track key performance indicators (like agent statistics, call activity, dialing trends) to measure your VoIP call center efficiency and make informed decisions.
Trusted by 1000+ companies
We help your business succeed:
Recognized by professionals
VoIP call center features designed for any business
Deliver personalized customer service and
increase answering incoming calls to meet SL 80/20
- Increase the first call resolution by empowering your call center agents with the full information about the caller with data from your CRM systems, knowledge bases, etc.;
- Route interactions to the best customer service teams based on the line priority, customer data, IVR options, business hours, and other possibilities of our advanced interactive voice response system (IVR);
- Measure the service level for each inbound line with the help of our real-time analytics and route overflow calls to additional agent teams or to a BPO call center;
- Deliver better customer experiences with the help of call supervision and periodic quality assessment procedures.
Explore our inbound call center solution
Improve your contact rates
and increase the agent occupancy up to 80-90%
- Optimize your sales teams' productivity and sell more per hour with the help of our intelligent Predictive dialer;
- Increase your connection rates by automatically displaying your local caller ID for global calling;
- Benefit from human touch in sales and automate time-consuming notifications, feedback, or surveys campaigns;
- Adapt outbound call campaign tactics to keep the balance between the agent productivity, the best pacing, and contact level.
Explore our outbound call center solution
Increase customer satisfaction
and provide multichannel support with our advanced features
- Handle interactions from any channel (including multiple inbound lines and outbound call campaigns) based on the task/team/agent priority;
- Reduce operational costs with improved cross-team efficiencies and correct workforce management capabilities;
- Understand all the important call center KPIs with our historical and real-time reporting and identify ways to improve customer experience;
- Gain greater flexibility and control over your call center operations without any dependency on IT.
Explore our blended call center solution
Empower your agents with a VoIP call center solution
with robust functionality that fits any industry type.
Replace an outdated business phone system with modern VoIP call center technology without increasing OPEX costs. With our reliable VoIP service for call centers, you will be able to increase call volume while reducing telephony expenses.
Voiptime Cloud has extensive experience in implementing solutions for various industries and business types. We can handle even the most complex implementation issues in the shortest possible time.
An open API makes it easy to connect VoIP Contact Center solution to your existing technology stack.
Customer success stories using VoIP call center
VoIP call center solutions
Payment
system
- Simplified the lead capture process;
- Decreased the first response time to 15 seconds after receiving the request;
- Increased conversion rates to an appointment up to 42%;
- Reduced churn rate in the payment system with proactive customer support.
Marketing
company
- Optimized the process of lead prospecting;
- Reduced costs due to switching to the VoIP call center solution;
- Reached 30% increase in agent productivity;
- Improved customer service with 80% of calls answered within 20 seconds.
BPO,
Call center outsourcing
- Increased the agent occupancy in the telemarketing team to 82%;
- Doubled sales per hour ratio;
- Reduced the abandonment rate;
- Expanded their services through the processing of web chats and emails.
User reviews
Make more sales and deliver unified customer service experience with Voiptime
and manage customer engagement with our VoIP call center solutions!