All-in-One Cloud Contact Center Solution
Improve customer satisfaction and reach the highest agent productivity with the help of a multichannel Voiptime Contact Center solution.
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We had a task to quickly build
a call center with the support
of our CRM and were surprised
with the exact match
of Voiptime Cloud product.
Rostyslav K., CTO
Contact center solutions
for excellent customer service and sales
Automated Phone
Call System
Voiptime automated cold calling software will help you grow and sustain your business.
Three auto-dialers Select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic.
Webhooks and API Configure seamless two-way integration with any business application.
Global reach Increase the reach rate with local DID phone numbers for the United States and over 100 other countries.
Real-time dashboard Monitor current agent activity and call campaign progress in real-time mode.
Built-in CRM Customize client cards and distribute leads between projects.
All-encompassing reporting Control anything with our reporting: sales pipeline, agents’ KPI, campaign report, etc.
Multichannel Contact
Center Solution
Enterprise-level contact center software tailored to your needs.
Self-service IVR & chatbots Give better service and free your agents up for more complicated interactions.
Intelligent call routing & ACD Increase first contact resolution by routing omnichannel requests to the best agent team.
Call monitoring & barging Monitor and supervise calls in real-time mode and improve the customer experience.
Call scripts Empower your agents with questionnaires and knowledge bases to answer any client's question.
Fastest Predictive dialer Reach 3X more prospects per hour worldwide and improve your agents’ efficiency.
Detailed call center analytics Track agent statistics, call activity, dialing trends and make informed decisions.
Trusted by 1000+ users
We help your business succeed:
Designed for any type of contact center
Deliver personalized customer service and
increase answering calls to meet SL 80/20
- Increase the first call resolution by empowering your call center agents with the full information about the caller from your CRM systems, knowledge bases, etc.;
- Route interactions to the best team based on the line priority, customer data, menu selection, business hours, and other possibilities of our multi-level IVR;
- Measure the service level for each inbound line per hour and route overflow calls to additional agent teams;
- Deliver better customer experiences with the help of call supervision and periodic quality assessment procedures.
Improve your contact rates and increase the agent occupancy up to 80-90%
- Optimize agent productivity and sell more per hour with the help of our intelligent Predictive dialer;
- Increase your connection rates by automatically displaying your local caller ID for global calling;
- Benefit from human touch in sales and automate time-consuming notifications, feedback, or surveys campaigns;
- Adapt campaign tactics to keep the balance between the agent productivity, the best pacing, and contact level.
Increase customer satisfaction and reduce the queue time for more than 60%
- Handle interactions from any channel (including multiple inbound lines and outbound call campaigns) based on the task / team / agent priority;
- Reduce operational costs with improved cross-team efficiencies and correct workforce planning;
- Understand all the important call center KPIs with our ultimate reporting and identify ways to improve customer experience;
- Gain greater flexibility and control over your call center operations without any dependency on IT.
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Customer Success Stories
Voiptime Cloud call center solutions
Payment
system
- Simplified the lead capture process;
- Decreased the first response time to 15 seconds after receiving the request;
- Increased conversion to an appointment up to 42%;
- Reduced churn rate in the payment system with proactive customer support.
Marketing
company
- Optimized the process of lead generation;
- Reduced costs due to switching to the cloud call center solution;
- Reached 30% increase in agent efficiency;
- Improved customer service with 80% of calls answered within 20 seconds.
BPO,
Call center outsourcing
- Increased the agent occupancy in the telemarketing team to 82%;
- Doubled sales per hour ratio;
- Reduced IT support costs;
- Expanded their services through the processing of web chats and emails.
User reviews
