Voiptime Interactive Voice Response System ‒
Cloud-based IVR system that Advances Your Call Center

Provides the best call routing
and solves your clients’ problems on time, every time.

Contact sales

What is Interactive Voice Response?

IVR (Interactive Voice Response) system is a multifunctional business software tool that works as a interactive menu where incoming callers can navigate between various menu sections to find information regarding their requests or complaints, ask for connecting to the human agent, get information about their queue position during waiting for the connection, order a callback, and get self-service for many inquiries - by the way, IVR system is a kind of a virtual agent. IVR solution is also a fundamental element of call routing, as it collects information about the nature of customer requests. Moreover, the IVR software is a part of the call queue management system, as you could guess after reading the first sentence of this paragraph - it reminds customers about estimated waiting time, position in a queue, and can offer queue callback options to provide improved customer experience.

How does an IVR work?

Voiptime Cloud IVR solution provides high-quality service and a positive customer experience to your customers and reduces the costs of your contact center at the same time. Your agents will no longer have to answer repetitive requests - interactive systems are the best treatment for it. Let them focus on handling more complex questions! Your customers can use a convenient interactive voice response software for 24/7 customer self-service to answer each potential customer query without having to wait for an agent whenever they reach out to your call center. In other words, get satisfied customers without connecting them to human operators!

Cloud-based IVR system for call center:
advanced features

Call Routing and Prioritization

The inbound IVR system is essential for call routing, as it doesn’t only play the pre-recorded greeting, but also determines the reason for the call, collects information based on the customer's selection of voice menu items and sends it to an automated call distribution system to ensure skill-based call routing. It considers preset business rules like business hours, inbound business phone numbers, types of customers, data from other business systems, etc.

IVR Interactive Voice Response Software | Voiptime Cloud
IVR Interactive Voice Response Software | Voiptime Cloud

Personalized Caller Information

Identify the caller contact using information from CRM and route calls to the appropriate agent to provide them with personalized service. These advanced features enable you to significantly reduce the duration of a conversation since the agent will obtain complete information about the client before the conversation starts.

IVR Interactive Voice Response Software | Voiptime Cloud

Interactive Voice Response Callback

Reduce queue times and offer an IVR callback feature to those incoming callers who preferred not to wait for a connection with an agent and request a callback. Your customers will receive live agent phone calls to help and will be satisfied with the service, and you will not lose a single request with Interactive Voice Response system software.

IVR Interactive Voice Response Software | Voiptime Cloud
IVR Interactive Voice Response Software | Voiptime Cloud

Automated Request Processing

Leverage modern technologies for customer self-service for telephone banking, problem reporting, online registration, order status, delivery checks, and more. Provide quality service even during off-hours. Also use cloud IVR solutions for calls (agentless campaigns) for simple tasks that do not require any human agent to be a participant, such as order confirmation, feedback estimation, reminder systems, surveys, or other customer service interaction during the customer journey.

IVR Interactive Voice Response Software | Voiptime Cloud

Text-to-Speech Capabilities

One of the greatest IVR components - Voiptime Interactive Voice Response Text-to-Speech for a cloud-based call center software plays audio and converts text to speech using dedicated cloud technologies. This feature greatly simplifies providing excellent customer service experience at banks, online stores, taxi services, and more. Still, there is no suppression to using it for other purposes.

IVR Interactive Voice Response Software | Voiptime Cloud
IVR Interactive Voice Response Software | Voiptime Cloud

Detailed Reporting

Obtain detailed reports on the completion of the IVR software applications for call center phone menu options by each client and evaluate the frequency of phone menu of options selection and breakpoints. It will allow you to analyze the convenience and logic of an Interactive Voice Response script and increase customer satisfaction by updating the interactive menu design.

IVR Interactive Voice Response Software | Voiptime Cloud

"IVR software is a fantastic cost-cutter: 6 or 7 IVR calling system calls cost less than a single person-to-person call."

ContactBabel

Voiptime Interactive Voice Response System

Benefits of Our IVR Call Center Software

IVR Interactive Voice Response Software | Voiptime Cloud

Enjoy Quick Setup

Setting up a cloud-based Interactive Voice Response System of any complexity is intuitive and does not require the involvement of technicians. Think through the necessary script logic and build your ideal multi-level IVR script from the available components. Add new options in seconds to update the routing calls logic in accordance with the appointments of the campaign.

IVR Interactive Voice Response Software | Voiptime Cloud

Increase Agent Efficiency

Use intuitive and intelligent self-service applications such as call center IVR solutions to process a high volume of similar requests and collect the necessary customer information automatically. You can also save your contact center agents’ time and effort by combining it with intelligent call routing to route customer calls to relevant customer service reps from the first attempt. It’s a perfect solution for workforce optimization and another contact method for customers.

IVR Interactive Voice Response Software | Voiptime Cloud

Boost Customer Satisfaction

Improve the customer experience by empowering your callers to solve their queries independently or quickly jump in to address more complex issues from the first call! Excellent Interactive Voice Response-enhanced service will not only leave a good impression about your brand but strengthen relationships with your customers.

IVR Interactive Voice Response Software | Voiptime Cloud

Achieve More Goals

Data rules customer service. Get the ability to measure your call center IVR software metrics and achieve more. Abandoned call rate, first call resolution, wait time in queue, workforce, or quality management ‒ set out your KPIs and see them improve after the implementation of our dynamic IVR system.

IVR Interactive Voice Response Software | Voiptime Cloud

Reduced IVR System Cost

IVR solutions are extremely profitable for any call center - no matter do you need to handle incoming calls or outbound calls as automated calling campaigns with pre-recorded messages. By implementing our IVRS (Interactive Voice Response System), you’ll minimize handling time and reduce the operational cost of running your call center. Save a substantial amount of money by automating the processing of simple requests and routing more complex issues to the right agent. It is called smart resource allocation. Combine it with greater customer care and you’ll achieve outstanding results.

Related Voiptime Cloud Solutions

ACD (Automatic Call Distribution) software
read more

Hosted auto dialer
read more

Call center reporting
read more

Enhance the performance
of your inbound call center!

Would you like to learn more about interactive voice response software and the potential of
Interactive Voice Response technology for your call center? Let’s talk!

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FAQ

+What is the IVR system?

+Some people hate IVR solutions. Won’t it harm my business?

+How can IVR help my business?

+How to choose the right service provider and what about the price?

You don’t need to spend hours comparing various software vendors - set up your IVR solution for the call center in 24 hours with Voiptime! We offer all the needed services and features of cloud-based call center solution to make your IVR software for call center designed and work as the best industry standard! ACD, smart routing, call scripts, live reporting, auto-dialers, and so much more create an excellent customer service experience across all stages of the customer journey for $57 monthly with a yearly subscription plan!

+How do you improve the IVR customer experience?

Since the IVR system plays a vital role in the first interaction with the company, it should be well configured in order to increase the first contact resolution and thus improve the customer experience. With the help of its rich features, this system will personalize the customer service for VIP clients, increase agent performance, as well as ensure the availability of the company 24/7.

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