Voiptime Cloud IVR software provides high-quality service to your customers and reduces the costs of your contact center at the same time. Your agents will no longer have to answer to repetitive requests. Let them focus on handling more complex questions! Your customers will be able to use a convenient interactive voice response system for self-service or without having to wait for an agent whenever they reach out to your call center.
Personalized Caller Information
Identify the caller using information from CRM and route the call to the appropriate agent to provide them with personalized service. This feature enables you to significantly reduce the duration of a conversation since the agent will obtain complete information about the client before the conversation starts.
Reduce queue times and offer a callback option to those callers who preferred not to wait for a connection with an agent and requested a callback. Your customers will receive a live agent help and will be satisfied with the service, and you will not lose a single request.
Automated Request Processing
Leverage modern technologies for self-service for telephone banking, problem reporting, online registration, order status, delivery checks, and more. Provide quality service even during off-hours. Also use automatic IVR calls (agentless campaigns) for tasks that do not require an agent’s involvement, such as order confirmation, feedback estimation, reminder systems, surveys, etc.
Voiptime IVR for a call center not only plays audio but also converts text to speech using dedicated cloud technologies. This feature greatly simplifies the process of customer service at banks, online stores, taxi services, and more.
Obtain detailed report on the completion of the IVR voice menu by each client and evaluate the frequency of menu items selection and breakpoints. It will allow you to analyze the convenience and logic of an IVR script and increase customer satisfaction.
"IVR software is fantastic cost-cutter: 6 or 7 IVR calls cost less than a single person-to-person call"
Enjoy Quick Setup
Setting up an IVR of any complexity is intuitive and does not require the involvement of technicians. Think through the necessary script logic and build your ideal IVR script from the available components. Add new options in seconds to update the routing logic.
Use intuitive and intelligent self-service IVR solutions to process a high volume of similar requests and collect the necessary customer information automatically. You can also save your agents’ time and effort by combining it with intelligent call routing. It’s a perfect solution for workforce optimization.
Boost Customer Satisfaction
Improve the customer experience by empowering your callers to solve their queries independently or quickly jump in to address more complex issues from the first call! Excellent IVR-enhanced service will not only leave a good impression about your brand but strengthen relationships with your customers.
Achieve More Goals
Data rules customer service. Get the ability to measure your call center metrics and achieve more with IVRs software. Abandoned call rate, first call resolution, wait time in queue, workforce or quality management ‒ set out your KPIs and see them improve after the implementation of our dynamic IVR system.
Reduce Overall Cost
IVR solutions are extremely profitable. By implementing our IVR system, you’ll minimize hande time and reduce the cost of running your call center. Save a substantial amount of money by automating the processing of simple requests and routing more complex issues to the right agent. It is called smart resource allocation. Combine it with greater customer care and you’ll achieve outstanding results.
Would you like to learn more about interactive voice response and the potential of
IVR technology for your call center? Let’s talk!