Category Guides

Jun 14, 2024

Average Hold Time: All You Wanted To Ask About It

Call Center Insights and Best Practices Blog - Voiptime Cloud

There are dozens of call center metrics to track, and they relate to different aspects of call center operations and functioning of your department. Nevertheless, some of those call center metrics are a little bit more important than other, at least ...

Jun 14, 2024

Author: Eugene Siuch

Customer Experience Trends for 2025

As 2024 is slowly coming to an end, it's time to take stock and evaluate what we can expect in the future. The VoIPTime team, which develops and implements CRM systems, contact center solutions, and AI-based solutions, given its many years of experie...

May 28, 2024

Author: Eugene Siuch

Call Center Shrinkage: Calculation, Definition and Resolution Practices

As call centers are the customer service departments or sales departments, the call center performance totally depends on the productivity and quality of customer service provided by call center agents

May 24, 2024

Author: Eugene Siuch

Customer Interaction Management: The Best Practices

Customer-brand relationships consist of customer interactions. Surely, it also includes such aspects as customer experience, customer sentiment, customer loyalty, and so on, but all these aspects are about customer interactions and how customers eval...

May 20, 2024

Author: Eugene Siuch

Sales Dashboard: Complete Guide With Template

When we start talking about sales, the question about the most effective sales practices remains actual. No matter the industry, product, competitors, or business philosophy, the only business goal that unites all entrepreneurs all over the world is ...

May 17, 2024

Author: Eugene Siuch

Customer Success Playbook: Things You Wanted to Ask

All businesses in the world are focusing on growing their business and achieving new peaks, and in most cases, it is related to either generating more sales, which means also more revenue, and conquering new markets and target audiences, or improving...

May 14, 2024

Author: Eugene Siuch

Sales Plan: All You Have to Know + Templates

Every goal needs a plan to be achieved, that’s clear enough. So what about sales? No matter what is your business niche and what you want to sell, without a sales plan it is highly unlikely you will achieve the expected outcomes.

May 09, 2024

Author: Eugene Siuch

Campaign Management: Seven Steps to Success

Marketing campaign management is one of the most crucial tasks for any organization that is willing to reach the success and sustainability of the business. It is imperative to manage marketing campaigns properly in order to generate revenue and use ...

May 01, 2024

Author: Eugene Siuch

Unified Communications as a Service (UCaaS): Facts You Didn't Know

When it comes to researching available communication solutions for your business, there can be confusions. We always write about contact center solutions, which are often called CCaaS (Contact Center as a Service), a type of SaaS (Software as a Servi...

Apr 26, 2024

Author: Eugene Siuch

Contact Center as a Service (CCaaS): Complete Guide

Call center software isn’t a simple tool that allows you to handle inbound calls, provide voice services or run telemarketing campaigns - it is a complicated environment, a full-fledged business system that provides features for managing numerous b...

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