PRICING

Affordable pricing for the professional cold calling & contact center solutions.
No contracts, no hidden fees, no dissapointment.
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Voiptime Cloud

Professional

The fastest Predictive dialer for
high volume outbound calls
(for teams from 2 to 100 agents)

  • approximately 2000 minutes free to the USA
    per agent monthly
  • up to $14 free usage credit for global calling
    per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
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Voiptime Contact Center

Enterprise

Hosted solution for multichannel customer interactions
(for teams from 5 up to 600)

  • Multichannel communication
    (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Call script builder
  • Live monitoring and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
    Service Level Agreement
  • Heightened fault tolerance
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Leading a large team?

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FAQ
ProfessionalEnterprise
What is a user?
User is any person who has access to the Voiptime Cloud features (it can be the administrator, the agent, etc.). You should have licenses for all of them regardless of whether they make calls or not.
Do I need to have one package for all users?
Yes, you need to choose the package most suitable for all users.
Could I see a live demo before making a decision?
Please contact our sales. We will find the best time for a live demo for you.
What forms of payment are accepted?
You can pay by any credit card (Visa, Mastercard). Please contact sales if you need to pay by bank transfer.
Can I upgrade or downgrade anytime?
You can upgrade or cancel anytime, we don't have any setup or cancellation fees. If you upgrade to the next plan during the month, you will be billed for the time left. A downgrade is not allowed.
How to buy additional licenses?
You can buy additional licenses on the Marketplace - Plans tab on our software anytime.
How can I integrate Voiptime Cloud with my CRM?
We have API and Webhooks, so it is possible to create a 2-way integration with your CRM. Please contact us to discuss your requirements in more detail.
Can I purchase local numbers from you?
You can purchase local DID numbers for over 100 countries from us. You’ll be able to increase contact rates by automatically displaying the same local area or country caller ID as the number you dial.
How much do I need to pay for incoming or outgoing calls?
Calls are charged per minute. Outbound call rates can be found here - call rates. Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and buy local phone numbers.
Could I use my own SIP provider with Voiptime Cloud solution?
Yes, you can connect the line of your current SIP provider on the Main settings tab with no additional payment. Please contact support if you need any assistance.
What equipment is needed?
Voiptime Cloud is fully cloud-based, so all you need to work with it is a computer, a headset, and a stable wired internet connection.
What is a user and how to calculate the number of user licenses I need?
User is any person who has access to the Voiptime Contact Center interface (it can be the administrator, the agent, etc.).
To calculate the number of required user licenses, add the number of operators, supervisors, and managers who will simultaneously work with the Voiptime Contact Center solution. For example, 10 operators, 1 supervisor and 1 manager work on the same shift. So, you need 12 user licenses to work with our solution.
Is it possible to use Voiptime Contact Center for 1 person?
Voiptime Contact Center is designed for call center teams starting from at least 2-3 persons and has all the functionality required for the maximum call center productivity.
How to add new agents?
You can add new agents to your account at any time via the user interface as long as you still have licenses.
How to increase or decrease the number of licenses?
Contact our sales team to order additional licenses in advance. They can be activated for you anytime. But you can decrease the number of licenses only from the next month.
How long does it take to set up Voiptime Contact Center for me?
We guarantee that your cloud environment will be fully set in 2 business days. Simpler client environments are configured in less than 1 business day.
What does the setup fee consist of?
The setup fee is a one-time payment made only at the start of the cooperation for all required configurations of your hosted environment, including the separate dedicated server connection, etc.
What activities are included in the setup configuration?
The list of work that we perform to configure the cloud Voiptime Contact Center includes:
  • setting up a contact center environment for you;
  • connection of the IP telephony lines;
  • dynamic routing configuration if necessary;
  • basic IVR configuration;
  • configuring of custom roles and account creation;
  • initial team training.
How much do I need to pay for incoming or outgoing calls?
Calls are charged per minute (seconds are rounded to the nearest minute). Outbound call rates can be found here call rates. Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and buy local phone numbers.
Do you provide discounts for new customers?
Yes, we offer discounts based on the payment period, the team's size, etc. For example. switching to an annual subscription allows you to save 10% more.
Need help to choose the suitable package?

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