What is a user?
User - any person who has an access to the Voiptime Cloud features (it can be the administrator, the agent, etc.). You should have licenses for all of them regardless of whether they make calls or not.
How to get started with the free 14-day trial?
Please contact us to receive the full-featured trial. It is completely free, no credit card is required. You will be able to have 5 users (including the administrator) during the trial. You can continue and upgrade to the paid packages or cancel the subscription anytime.
What happens to my trial after it ends?
After the free trial you can purchase one of the packages (Basic, Professional, Enterprise). All your data is stored for two weeks or so after the end of the trial.
Do I need to have one package for all users?
Yes, you need to choose the package most suitable for all users.
Could I see live demo before making a decision?
Please contact sales
. We will find the best time for live demo for you.
What forms of payment are accepted?
You can pay by any credit card (Visa, Mastercard). Please contact sales
if you need to pay by bank transfer.
Can I upgrade or downgrade anytime?
You can upgrade or cancel anytime, we don't have any setup or cancellation fees. If you upgrade to the next plan during the month, you will be billed for the time left. Downgrade is not allowed.
How to buy additional licenses?
You can buy additional licenses on Marketplace - Plans tab on our software anytime.
How can I integrate Voiptime Cloud with my CRM?
We have API and Webhooks, so it is possible to create a 2-way integration with your CRM. Please contact us to discuss your requirements in more detail.
Can I purchase local numbers from you?
You can purchase local DID numbers for over 40 countries from us. You’ll be able to increase contact rates by automatically displaying the same local area or country caller ID as the number you dial.
How much do I need to pay for incoming or outgoing calls?
Calls are charged per minute. Outbound call rates can be found here - call rates
. Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and buy local phone numbers.
Could I use my own SIP provider with Voiptime Cloud solution?
Yes, you can connect the line of your current SIP provider on Main settings tab with no additional payment. Please contact support if you need any assistance.
What equipment is needed?
Voiptime Cloud is fully cloud-based, so all you need to work with it is a computer, a headset, and a stable wired internet connection.