What is a user and how to calculate the number of user licenses I need?
User is any person who has access to the Voiptime Contact Center interface (it can be the administrator, the agent, etc.).
To calculate the number of required user licenses and the required cloud call center pricing, add the number of operators, supervisors, and managers who will simultaneously work with the Voiptime Contact Center solution.
For example, 10 operators, 1 supervisor and 1 manager work on the same shift. So, you need 12 concurrent user licenses to work with our solution.
Is it possible to use Voiptime Contact Center for 1 person?
Voiptime Contact Center is designed for call center teams starting from at least 3 persons and has all the functionality required for the maximum call center productivity.
How to add new agents?
You can add new agents to your account at any time via the user interface as long as you still have licenses.
How to increase or decrease the number of licenses?
Contact our sales team to order additional licenses in advance. They can be activated for you anytime. But you can decrease the number of licenses only from the next month.
How long does it take to set up Voiptime Contact Center for me?
We guarantee that your cloud instance will be fully set in 2 business days. Simpler client environments are configured in less than 1 business day.
What does the setup fee consist of?
The setup fee is a one-time upfront payment made only at the beginning of cooperation to perform all required configurations of your hosted environment, connection of a dedicated server, call routing configuration, customizing the solution to your main workflows, etc. It is not included into the call center software cost, as different customers have different implementation and integration requirements.
What activities are included in the setup configuration?
The list of work that we perform to configure the cloud Voiptime Contact Center solution includes:
- setting up a contact center instance for you;
- connection of IP telephony lines;
- dynamic call routing configuration (if necessary);
- basic IVR configuration;
- configuring of custom user roles and account creation;
- initial team training.
How much do I need to pay for incoming or outgoing calls?
Calls are charged per minute (seconds are rounded to the nearest minute). Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and order local phone numbers.
Do you provide discounts for new customers?
Yes, we offer discounts based on the payment period, the team's size, etc. For example, switching to an annual subscription allows you to save 10% more.