CALL CENTER SOFTWARE PRICING

Affordable pricing for
professional cold calling & contact center solutions.
No hidden fees, no dissapointment.

Black Friday Deal

Get up to 50% discount* for Voiptime Contact Center solution

Grab your deal

* Effective from November 10 till December 10. For new users only.

Move from your outdated phone system
to cloud communications!

Voiptime Cloud offers the cloud-based solution that perfectly fits the needs of any business industry:

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Calculate the approximate cost of call center solution:

Total number of users*

Number of users working concurrently

*agents + supervisors + managers

Period of payment:

Monthly

Annualy

Total price:

Discount from standard price

Price per user

First name

Last name

E-mail

Company Name

Business phone

Country

Voiptime Contact Center Solution

Cloud-based contact center software solution
that meets even the most specific requirements
of qualified contact center professionals
(for teams from 3 up to 600 agents)

Built-in CRM with custom client card fields
and interaction history
Multichannel communication
(voice, email, web chat, web callback)
ACD routing and call queues
Inbound and outbound IVR (interactive voice response)
Autodialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns (voice broadcasting)
Call script builder
Online monitoring (with call whispering, call barging)
Advanced historical reporting
Quality management
Workforce management
REST API and CRM integration via Iframe
Support 8/5*
*as an option - support 24/7, Service Level Agreement (maybe charged additionally)
Heightened fault tolerance

Voiptime Cloud solution is available for teams starting from 3 users

With the package you can choose
the best telephony options:

One of the most reliable IP telephony lines - order local phone numbers from 100+ countries and receive the cheapest call rates for multi channel SIP trunks from our partner Twilio. Minutes are sold separately in this case.
Your own local IP telephony carrier (BYOC) - keep your existing telephony contract and manage your own voice costs.

Need help to choose the appropriate solution?

Discuss your business needs with our experts and fill in the short brief.
Our aim is to understand your current processes and discover the ways of achieving your goals.

Get a quote

Drive your business to the top with us

Launch in 48 hours

You will receive access to a fully-configured contact center solution according to your requirements in less than 48 hours. We will conduct a test dial session with you to make sure that everything works exactly as intended.

Personalized onboarding

We will guide you through a step-by-step configuration of workflows in our call center solution. The dedicated manager will not only prepare extended training for admins and managers, but also a separate one for your team.

Professional customer support

You will receive not only standard support on complex issues but also personalized recommendations on how to improve the efficiency of your call center from your dedicated account manager and IT specialists.

FAQ

What is a user and how to calculate the number of user licenses I need?

User is any person who has access to the Voiptime Contact Center interface (it can be the administrator, the agent, etc.).
To calculate the number of required user licenses and the required cloud call center pricing, add the number of operators, supervisors, and managers who will simultaneously work with the Voiptime Contact Center solution. For example, 10 operators, 1 supervisor and 1 manager work on the same shift. So, you need 12 concurrent user licenses to work with our solution.

Is it possible to use Voiptime Contact Center for 1 person?

Voiptime Contact Center is designed for call center teams starting from at least 3 persons and has all the functionality required for the maximum call center productivity.

How to add new agents?

You can add new agents to your account at any time via the user interface as long as you still have licenses.

How to increase or decrease the number of licenses?

Contact our sales team to order additional licenses in advance. They can be activated for you anytime. But you can decrease the number of licenses only from the next month.

How long does it take to set up Voiptime Contact Center for me?

We guarantee that your cloud call center software will be fully set in 2 business days. Simpler client environments are configured in less than 1 business day.

What does the setup fee consist of?

The setup fee is a one-time upfront payment made only at the beginning of cooperation to perform all required configurations of your hosted environment, connection of a dedicated server, call routing configuration, customizing the solution to your main workflows, etc. It is not included into the call center software cost, as different customers have different implementation and integration requirements.

What activities are included in the setup configuration?

The list of work that we perform to configure the cloud Voiptime Contact Center solution includes:

setting up a contact center instance for you;
connection of IP telephony lines;
dynamic call routing configuration (if necessary);
basic IVR configuration;
configuring of custom user roles and account creation;
initial team training.

How much do I need to pay for incoming or outgoing calls?

Calls are charged per minute (seconds are rounded to the nearest minute). Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and order local phone numbers.

Do you provide discounts for new customers?

Yes, we offer discounts based on the payment period, the team's size, etc. For example, switching to an annual subscription allows you to save 10% more.

Leading a large team?

Order 100+ licenses and get up to 50% off!

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