CALL CENTER SOFTWARE PRICING

Affordable pricing for
professional cold calling & contact center solutions.
No hidden fees, no dissapointment.

Move from your outdated phone system
to cloud communications!

Select one of the options for any business size

Voiptime Cloud offers two cloud-based solutions that perfectly fit the needs of any business industry:

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Calculate the approximate cost of call center solution:

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Number of users working concurrently

*agents + supervisors + managers

Period of payment:
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Total price:

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Price per user

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Voiptime Cloud
Cold Calling solution

The best choice for SMB businesses
that need a simple Predictive dialer with the CRM
(for teams from 2 to 50 agents)

  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent call routing
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Approx. 2000 minutes free to the USA
    (up to $14 free usage credit for global calling)
    per agent monthly
  • Unlimited concurrent calls*
  • Support 8/5
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Voiptime Contact Center Solution

Cloud-based contact center software solution
that meets even the most specific requirements
of qualified contact center professionals
(for teams from 3 up to 600 agents)

  • Built-in CRM with custom client card fields
    and interaction history
  • Multichannel communication
    (voice, email, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR (interactive voice response)
  • Autodialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns (voice broadcasting)
  • Call script builder
  • Online monitoring (with call whispering, call barging)
  • Advanced historical reporting
  • Quality management
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
    Service Level Agreement
  • Heightened fault tolerance
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With each package you can choose
the best telephony options:

  • One of the most reliable IP telephony lines - order local phone numbers from 100+ countries and receive the cheapest call rates for multi channel SIP trunks from our partner Twilio. Minutes are sold separately in this case.
  • Your own local IP telephony carrier (BYOC) - keep your existing telephony contract and manage your own voice costs.

Need help to choose the appropriate solution?

Discuss your business needs with our experts and fill in the short brief.
Our aim is to understand your current processes and discover the ways of achieving your goals.

Get a quote

Drive your business to the top with us

Launch in 48 hours

You will receive access to a fully-configured contact center solution according to your requirements in less than 48 hours. We will conduct a test dial session with you to make sure that everything works exactly as intended.

Personalized onboarding

We will guide you through a step-by-step configuration of workflows in our call center solution. The dedicated manager will not only prepare extended training for admins and managers, but also a separate one for your team.

Professional customer support

You will receive not only standard support on complex issues but also personalized recommendations on how to improve the efficiency of your call center from your dedicated account manager and IT specialists.

FAQ
Cold CallingContact Center
What is a user?
User is any person who has access to the Voiptime Cloud features (it can be the administrator, the agent, etc.). You should have licenses for all of them regardless of whether they make calls or not.
Do I need to have one package for all users?
Yes, you need to choose the package most suitable for all users.
Could I see a live demo before making a decision?
Please contact our sales. We will find the best time for a live demo for you.
What forms of payment are accepted?
You can pay by any credit card (Visa, Mastercard). Please contact sales if you need to pay by bank transfer.
How to buy additional licenses?
You can buy additional licenses on the Marketplace - Plans tab on our interface anytime. If you order additional licenses in the middle of the billing period, their price will be prorated and you will be charged for the time left.
How can I integrate Voiptime Cloud with my CRM?
We have API and Webhooks, so it is possible to create a 2-way integration with your CRM. Please contact us to discuss your requirements in more detail.
Can I purchase international numbers from you?
You can purchase local DID numbers for over 100 countries from us. You’ll be able to increase contact rates by automatically displaying the same local area or country caller ID as the number you dial.
How much do I need to pay for incoming or outgoing calls?
Calls are charged per minute (seconds are rounded to the nearest minute). Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and order local phone numbers.
Could I use my own SIP provider with Voiptime Cloud solution?
Yes, you can connect the line of your current SIP provider on the Main settings tab with no additional payment. Please contact support if you need any assistance.
What equipment is needed?
Voiptime Cloud is fully cloud-based, so all you need to work with it is a computer, a headset, and a stable wired internet connection.
What is a user and how to calculate the number of user licenses I need?
User is any person who has access to the Voiptime Contact Center interface (it can be the administrator, the agent, etc.).
To calculate the number of required user licenses, add the number of operators, supervisors, and managers who will simultaneously work with the Voiptime Contact Center solution. For example, 10 operators, 1 supervisor and 1 manager work on the same shift. So, you need 12 concurrent user licenses to work with our solution.
Is it possible to use Voiptime Contact Center for 1 person?
Voiptime Contact Center is designed for call center teams starting from at least 2-3 persons and has all the functionality required for the maximum call center productivity.
How to add new agents?
You can add new agents to your account at any time via the user interface as long as you still have licenses.
How to increase or decrease the number of licenses?
Contact our sales team to order additional licenses in advance. They can be activated for you anytime. But you can decrease the number of licenses only from the next month.
How long does it take to set up Voiptime Contact Center for me?
We guarantee that your cloud instance will be fully set in 2 business days. Simpler client environments are configured in less than 1 business day.
What does the setup fee consist of?
The setup fee is a one-time payment made only at the start of the cooperation for all required configurations of your hosted environment, including the separate dedicated server connection, etc.
What activities are included in the setup configuration?
The list of work that we perform to configure the cloud Voiptime Contact Center solution includes:
  • setting up a contact center instance for you;
  • connection of IP telephony lines;
  • dynamic call routing configuration (if necessary);
  • basic IVR configuration;
  • configuring of custom user roles and account creation;
  • initial team training.
How much do I need to pay for incoming or outgoing calls?
Calls are charged per minute (seconds are rounded to the nearest minute). Contact us to receive the list of inbound and outbound call rates for your destination countries. The balance should be positive to make and receive calls and order local phone numbers.
Do you provide discounts for new customers?
Yes, we offer discounts based on the payment period, the team's size, etc. For example. switching to an annual subscription allows you to save 10% more.
Leading a large team?

Buy 100+ licenses and get up to 50% off!

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