Read our blog about Eugene-Siuch. Only actual information in VoIPTime Blog

Jun 14, 2024

Average Hold Time: All You Wanted To Ask About It

Call Center Insights and Best Practices Blog - Voiptime Cloud

There are dozens of call center metrics to track, and they relate to different aspects of call center operations and functioning of your department. Nevertheless, some of those call center metrics are a little bit more important than other, at least ...

Jun 14, 2024

Author: Eugene Siuch

Customer Experience Trends for 2025

As 2024 is slowly coming to an end, it's time to take stock and evaluate what we can expect in the future. The VoIPTime team, which develops and implements CRM systems, contact center solutions, and AI-based solutions, given its many years of experie...

Jun 12, 2024

Author: Eugene Siuch

Customer Journey Mapping: Complete Tutorial with Useful Tips

Some fundamental things make the sales process more manageable and let managers understand customer behavior, expectations, and trends. Successful enterprises try to understand and foresee every step of their prospective customers. To tell the truth,...

Jun 03, 2024

Author: Eugene Siuch

Voiptime Has Compliance With ISO22301:2021 Standard!

The Voiptime Cloud, the call center and CRM software developer has received the certificate of compliance with the international standard ISO 22301: 2021, which is the certified evidence of compliance of the company's management system practices and ...

May 28, 2024

Author: Eugene Siuch

Call Center Shrinkage: Calculation, Definition and Resolution Practices

As call centers are the customer service departments or sales departments, the call center performance totally depends on the productivity and quality of customer service provided by call center agents

May 26, 2024

Author: Eugene Siuch

Voiptime Has Compliance With ISO/IEC 27001:2023 Standard!

The Voiptime Cloud, the call center and CRM software developer has received the certificate of compliance with the international standard ISO / IEC 27001: 2023, which is the undisputed proof of compliance of the company's information security practic...

May 24, 2024

Author: Eugene Siuch

Customer Interaction Management: The Best Practices

Customer-brand relationships consist of customer interactions. Surely, it also includes such aspects as customer experience, customer sentiment, customer loyalty, and so on, but all these aspects are about customer interactions and how customers eval...

May 20, 2024

Author: Eugene Siuch

Sales Dashboard: Complete Guide With Template

When we start talking about sales, the question about the most effective sales practices remains actual. No matter the industry, product, competitors, or business philosophy, the only business goal that unites all entrepreneurs all over the world is ...

May 17, 2024

Author: Eugene Siuch

Customer Success Playbook: Things You Wanted to Ask

All businesses in the world are focusing on growing their business and achieving new peaks, and in most cases, it is related to either generating more sales, which means also more revenue, and conquering new markets and target audiences, or improving...

May 14, 2024

Author: Eugene Siuch

Sales Plan: All You Have to Know + Templates

Every goal needs a plan to be achieved, that’s clear enough. So what about sales? No matter what is your business niche and what you want to sell, without a sales plan it is highly unlikely you will achieve the expected outcomes.