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Call Center Insights and Best Practices Blog - Voiptime Cloud
When setting up a contact center you have to take many aspects into account and efficient software is one of the most important There is a wide range of call contact center solutions so it may be quite difficult to choose the most suitable Let us outline the software features...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Nowadays web chat solutions have become very popular You can face their pop-up windows almost on every website whether it is an online shop bank or logistics company Why do you need live chat in your contact center and how your business can benefit from it Let us try to...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Chatbots become increasingly popular. There are different types of these virtual assistants - from simple to very complicated. How beneficial can they be for your business? Let us tell you everything you need to know about them.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Cold calls are made to potential customers with the intention to introduce or to sell their product or service without any prior arrangement Despite the rapid development of technologies cold calling as a sales prospecting method still remains relevant Moreover some technologies help companies make it even better How can...

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Call Center Insights and Best Practices Blog - Voiptime Cloud

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Call Center Insights and Best Practices Blog - Voiptime Cloud

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Review the transcript of our webinar COVID- impact on Call Contact centers and the future outlook to learn about the changes your call center may need in a situation of the 'New Normal' Experts from around the world shared their observations on how COVID- has affected the working process of...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Over the last decade, contact centers evolved exponentially. Some six or seven years ago, you needed to purchase a bunch of expensive equipment and constantly invest in on-site support and maintenance. These days, you can entrust everything to the cloud vendor and still get the functionality of a full-fledged facility.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
One of the most challenging parts of B2B sales calls is overcoming objections that prospective clients may come up with trying to avoid your sales pitch. As a result, cold calling potential prospects can be hard and frustrating.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Ten years ago no one was bothered by such redundant things as metrics Because no one wants to test something that is not proven When competition in the markets starts to grow the most successful companies begin to acknowledge that every detail of the company's activity is important to track...

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