Call Center Insights and Best Practices Blog - Page 6

Oct 24, 2023

All the Call Center’s Men: Typical Call Center Structure

Call Center Insights and Best Practices Blog - Voiptime Cloud

Which roles and units are must-have in your call center? What responsibilities and skills are required to run its operations at different levels? We have tried to take a close look at the typical call center structure.

Oct 20, 2023

Author: Eugene Siuch

Contact Center AI: All You Have to Know

AI (Artificial Intelligence) wasn’t something exceptional even in 2022 when the ChatGPT was released. We all knew that AI (Artificial Intelligence) exists and that there are investigations about its use for business and in other aspects of our ever...

Oct 17, 2023

Author: Eugene Siuch

Sales Forecasting: Methods, Methodologies and Tips

In all our posts regarding the sales process, we always mention the importance of sales forecasting and accurate sales forecasts. Even though sales forecasting has nothing to do with the sales process directly, it still defines the success of your sa...

Oct 11, 2023

Author: Eugene Siuch

Call Center Software ROI: All You Must Know

ROI is an essential metric in the business world. Its acronym stands for Return on Investment, which means ROI shows your current revenue and defines the success of your company.

Oct 09, 2023

Author: Eugene Siuch

IVA vs IVR: Complete Guide on Two Solutions

IVR technology is well-known and widely used around the world in almost all call centers, but the fact is that the IVR system was developed in the 1930s, and its widespread use started in the 1980s. Thus, IVR technology as you know it required improv...

Oct 05, 2023

Author: Eugene Siuch

Virtual Phone Numbers: How to Use and Where to Get?

Virtual phone numbers are much better for business than analog phone numbers. It may look like that if you have heard something about virtual numbers. But what are the exact benefits of virtual numbers, where are they used, and how to get them for bu...

Sep 27, 2023

Author: Eugene Siuch

Outbound Call Center: The Most Complete Guide

When you hear a discussion about call centers, what do you imagine? Isn’t it a big organization, where agents are answering thousands of calls per day in the matter of customer service, information providing, or something else?

Sep 12, 2023

Author: Eugene Siuch

How To Build The Strong Call Center Schedule Adherence To Slash Uncerntanty And Failure For Future

Reach the natural call center adherence results without straining relationships with employees and money wasting.

Sep 11, 2023

Author: Eugene Siuch

Customer Acquisition vs Retention: What Suits Your Business More?

We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition, but is this enough to close the topic about these two different business growth strategies?

Sep 06, 2023

Author: Tanya Gonchar

The Ultimate Guide to Cold Calling Scripts

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a cold call script can help you ma...