Call Center Insights and Best Practices Blog

Nov 18, 2022

No one is insured from mistakes They always happen no matter how much time you spend planning everything and doing all the needed steps to avoid them The customer service industry isn t an exclusion in this case and all contact centers do mistakes while providing customer service Sometimes the...

Nov 17, 2022

Call Center BPO

A call center is an expensive project and can cost you hundreds of thousands of dollars per year if not more One of the main aspects of call center cost is labor costs as with an average operator s salary of around thousand dollars per year and with twenty full-time...

Nov 16, 2022

Call Center Customer Lifecycle Management

What makes business stable and successful Numerous factors influence the overall success of the company but the main one is how you work with customer data Every conversion and touchpoint is an irreplaceable source of information about customer persona their wishes and expectations preferences and surely your improvement areas Therefore...

Nov 07, 2022

The Newest Step-By-Step Guide On The 5-Star Call Center Customer Empathy

This guide regarding empathy in customer service will be extremely useful for heads and call center managers And for those who wish to deal with weak empathy in customer service call centers And for those who strive to enhance their current customer empathy statements Without further ado let's get right...

Nov 02, 2022

A Complete Guide On How to Measure and Improve Call Center Customer Experience Properly

Business is always about money And to surely know where your loyal customers are doing business with your company and where they are switching to another brand Thus you need to collect relevant data regarding your call center customer experience CX How much data do you actually need The answer...

Oct 31, 2022

Сustomer Retention: the Ultimate Guide

There is one generally acknowledged fact that retention of customers brings much more outcomes than customer acquisition Additionally it is way cheaper to make the current customer stay than to find interest and convince first-time customers - numerous studies prove this statement so there is no sense in doubting it...

Oct 28, 2022

Why Does My Number Show Up as a Scam Likely and How to Avoid It?

Nowadays people keep their privacy and do everything they can to avoid unwanted contact Partially marketing practices of the past are guilty in this situation because aggressive dialing from unidentified phone numbers was extremely common in those days On the contrary modern technologies legal regulations and marketing culture collectively state...

Oct 26, 2022

A Guide On How To Sustain The Customer's Expectations In A Call Center

Customer expectations determine the path where the business will move on. We are focused on our customers' needs and expectations, and each product on the market has the primary goal of fulfilling these expectations. Thus, the question is how to measure customer expectations, meet them, or even exceed them.

Oct 21, 2022

Call Center Agent Onboarding: What is the Right Strategy

The contact center as an organization that provides customer service totally depends on the performance knowledge and skills of its employees As the agents are those who directly talk to customers solve their problems process support tickets and do other tasks that relate to customer support there is no other...

Oct 20, 2022

Сall Center Attrition and Turnover: How to Get Rid of It

Why do call centers have high turnover rates? It is the question that disturbs numerous managers and even persons who are not related to the industry. Call center attrition seems to be the highest among almost all industries, and average call center turnover is also huger.