Proactive Experience with

Inbound Call Center Software

Looking for a solution to improve your customer service, provide faster issue resolution and boost customer satisfaction? Here it is - the ultimate inbound call center software that gathers features for customer service, workforce management, and a wide range of other capabilities to drive your business forward!

Benefits of inbound call center solutions

Inbound Call Center & Contact Center Software | Voiptime Cloud

Discover exclusive customer service and stay in touch from anywhere

Create amazing inbound contact center management to effectively improve your workforce management. Accelerate processes of customer requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, and email). Unify communication channels in a single interface with a cloud-based call center solution.

Customer service contact center software designed to guarantee global reach and business continuity with 99.5% uptime.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Improve entire team performance and provide mentorship

With proactive cloud contact center software, you'll get better process visibility with such contact center tools as call monitoring, whispering, and contact center quality assurance. Weave these advanced features with astonishing customer service software.

Measure agent performance, control agent availability and identify ways of improvement to weave your contact center processes with our intense features. Control call activity and main KPIs (like abandoned customer calls and service level) and unify data-driven decisions with spectacular inbound contact center solutions.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Contact center integrations with any business system

Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with inbound callers' details and history of interactions from your CRM and other business tools.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Provide top-notch self-service tools and increase customer loyalty

Delight customers with agile responses to their questions even after business hours. They'll easily learn about their delivery status by making a call and communicating with the self-service IVR or texting with a chatbot on your company's website. Also, you can easily gather customer feedback for further improvement of your IVR self-service options.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Engage customer issues proactively

Engage your customers proactively with a business all-in-one solution and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, collect customer feedback, and decrease the burden of inbound customer calls, through our contact center support software.

Discover exclusive customer service and stay in touch from anywhere

Create amazing inbound contact center management to effectively improve your workforce management. Accelerate processes of customer requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, and email). Unify communication channels in a single interface with a cloud-based call center solution.

Customer service contact center software designed to guarantee global reach and business continuity with 99.5% uptime.

Improve entire team performance and provide mentorship

With proactive cloud contact center software, you'll get better process visibility with such contact center tools as call monitoring, whispering, and contact center quality assurance. Weave these advanced features with astonishing customer service software.

Measure agent performance, control agent availability and identify ways of improvement to weave your contact center processes with our intense features. Control call activity and main KPIs (like abandoned customer calls and service level) and unify data-driven decisions with spectacular inbound contact center solutions.

Contact center integrations with any business system

Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with inbound callers' details and history of interactions from your CRM and other business tools.

Provide top-notch self-service tools and increase customer loyalty

Delight customers with agile responses to their questions even after business hours. They'll easily learn about their delivery status by making a call and communicating with the self-service IVR or texting with a chatbot on your company's website. Also, you can easily gather customer feedback for further improvement of your IVR self-service options.

Engage customer issues proactively

Engage your customers proactively with a business all-in-one solution and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, collect customer feedback, and decrease the burden of inbound customer calls, through our contact center support software.

Hear our customers
Why more than 1000 companies trust us

With Voiptime Contact Center, we were able to implement an interesting process - each request, depending on the client's type, is transferred to the specific agent group and is handled according to different scenarios. In Voiptime customer service contact center software, the operator immediately observes the state of the client's balance from our billing system and checks the receipt's payments. Throughout cooperation with Voiptime Cloud, we have opened two additional contact center locations and significantly expanded our outbound calling activities for potential customers as well.

Extra TV

Reduced handling time by 19%

Reduced waiting time by 25%

Agent occupancy increased by 85%

Components of an inbound contact center software

Inbound solution includes many components:
  • Ticket management system to answer incoming customer inquiries
  • Call recording and monitoring
  • Intelligent routing system (ACD) for fast customer issues resolution (with skill-based routing feature)
  • Digital channels integration including social media, emails, and web chat
  • IVR software
  • Real-time reporting and up-to-minute dashboards
  • Callback
  • Third-party software integrations via API
  • Knowledge base integration

Key features
of effective inbound call center solution

for dedicated customer
service & sales teams

Intelligent call routing

Identify your customers on the multi-level IVR (interactive voice response) menus based on caller details, choice on the IVR menu and data from external systems and guide them to the most qualified agents. Customize the IVR tree for intelligent routing to the external contact center according to time conditions and other business rules and improve the First Call Resolution rate.

Agent & team priorities

Set task priorities for every agent or team to balance their workload at a scale. Make your customer service team of experts more efficient and flexible with the widest customer service center software solution.

Client card with interaction history

Display all the relevant client's information and the previous interaction's history on a screen during a call. Your agents won't waste their time searching background information in apps or databases.

Client card

Display all the relevant client’s information and the previous interaction’s history on a screen during a call. Your agents won’t waste their time searching background information in apps or databases.

Automatic call distribution (ACD)

Provide high-quality customer service in your contact center by configuring multiple call queues for departments. Give a callback from the queue to your clients. Show them 5-star service and appreciation of time at every touchpoint.

Omnichannel contact center solution

Process all customer requests in one customer service center software. No matter what voice or digital channel your customer's query comes from - web chat, email, a phone call – give them an immediate response.

Global reach

A cloud-based inbound contact center solution with the ability to order local phone numbers for 200+ countries will help you to combine agents from different time zones. Hit the ground with a customer support & sales contact center with global reach and amazing call quality.

Virtual call center management tools

Manage multiple contact center locations, any number of teams, and remote customer service agents quickly and efficiently. Use an inbound contact center dashboard to track your teams' and employees' productivity as well as control other contact center metrics with real-time and historical call statistics without putting in too much effort.

Live call monitoring

Supervise your agent interactions by connecting to an active call in one of such modes (call barging, hidden mode, call whispering). It is up to you what degree of involvement to choose: silent monitoring or jumping in a conversation.

Historical reporting

Keep track of each customer service agent's statistics and make immediate decisions. Access historical reports to compare and even control contact center performance. With our customer service center software, you'll be able to get reports on service level, average talk time, and average waiting time. Check all the details of received and processed emails, SMS, and web chats at any given time.

Quality management

Engage with agents by helping, listening, and recording conversations with each customer. Assess your agents' performance with customized quality cards. Set your assessment criteria and evaluate each call by multiple scorecards.

Call scripts

Agents will know exactly what to say, before picking up the phone. Empower your contact center agents with all the required information to solve customer queries in the shortest time possible.

API integration

Make seamless two-way integration between your contact center and other business tools, such as helpdesk or CRM. Initiate automatic call logging and synchronize clients' data with business systems for each interaction.

Chatbots

Delight customers with relevant information without involving any agent. Streamline proactive answers to routine customer questions and route the more complex ones to live agents.

Want to make top-notch customer service
your competitive advantage?

Contact us to discuss the specific workflows of your sales and customer service!

Set up your inbound contact
center solution in 24 hours

Inbound Call Center & Contact Center Software | Voiptime CloudDescribe your business requirements and start with your customer service contact center software in 24 hours;

Inbound Call Center & Contact Center Software | Voiptime CloudReceive free and prompt onboarding for your sales & customer support teams from our top-notch professionals;

Inbound Call Center & Contact Center Software | Voiptime CloudOrder virtual phone numbers from 200+ countries and advanced multichannel lines, to enjoy the perfect call quality for affordable VoIP telephony rates;

Inbound Call Center & Contact Center Software | Voiptime CloudOr bring your local carriers and get configured the dynamic skills-based call routing to minimize the call cost to different directions;

Inbound Call Center & Contact Center Software | Voiptime CloudGet a unique blend of functionality, power, and ease-of-use for business voice solutions for a remarkably affordable price.

Frequently asked call center questions

+What is an inbound call center?

+How does inbound call center software work?

+Why use inbound call center software solutions?

+What types of businesses benefit from inbound call centers?

+How can you transform customer experience with an inbound call center system?

+Why should I choose an inbound call center from Voiptime Cloud?

+What level of support is included with my customer service contact center software?

Voiptime Cloud provides a personalized customer experience and truly personalized service for your inbound contact center software either 8 hours per day, 5 days per week, or even 24/7 in additional packages across all digital channels such as phone, live chat, and email. Just contact your personal manager or dedicated IT professional through email or create a support ticket to receive assistance in software-related questions. And last but not least, if you need prompt professional advice on your inbound contact center software, contact center operation, or additional information about software, just contact your personal manager through preferable digital channels such as phone, live chat, and email.

+How to choose the best inbound call center software?

+Which customer service management software should you choose?

+Can I set up custom integrations in my inbound contact center software?

It's easy to adjust your custom integrations with the help of our customer support department. Just describe your business objectives and business requirements, and our team will consult you about all details for integration via our API.

+What is the difference between an outbound call center solution and inbound call center services?

First of all, the outbound call center platform is designed to perform massive outgoing calls using cloud-based calling technologies that are also working by using VoIP and CTI technologies. Such a tool can perform over 800 outgoing calls per agent per 8-hour working shift using auto dialers, like Predictive dialer or Power dialer, and the cloud-based calling is totally automated with such a contact center software platform. For instance, the Power dialer requires only one agent to be all set.

Inbound contact center solutions handle incoming requests using various features, such as chat software, social media integrations, and business communication technologies, such as the IVR system or ACD software for intelligent routing. All these capabilities of inbound and outbound software are available in a blended call center solution - and VoIPTime Contact Center is exactly such a tool.

+Are there physical hardware requirements to use my inbound contact center software?

There is a minimum of hardware that you need to have, to use cloud-based Voiptime Cloud inbound contact center software: PC/laptop, headsets with microphone, wired internet connection, and our software.

Want to try the ultimate
call center software?
Schedule a call right now!

Switch to the professional inbound contact center solution If your legacy business phone system doesn’t cut it anymore, replace it with modern inbound contact center technology!



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