Proactive Experience with

Inbound Call Center Software

Breakthrough inbound call center technology that boosts agent productivity and ensures consistent customer experience across digital channels with the all-in-one inbound contact center solution. Reduce the average handle and issue resolution time for inbound interactions with remarkable business VOIP solutions.

Cloud call center software, contact center solutions - Voiptime Cloud

Discover exclusive customer service and stay in touch from anywhere

Create amazing inbound call center management to effectively engage with your workforce. Accelerate processes of customer’s requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, email). Unify channels of communication in a single interface with a cloud-based customer service solution.

Customer service call center software designed to guarantee global reach and business continuity with 99.5% uptime.

Cloud call center software, contact center solutions - Voiptime Cloud

Improve entire team performance and provide the mentorship

With proactive cloud call center software, you’ll get better process visibility with such management system interface tools as call monitoring, whispering, and call center quality assurance. Weave these features with astonishing customer service software.

Measure agent performance and identify ways of improvement to weave your call center processes with our intense features. Control service delivery and main KPIs (like abandoned calls and service level) and unify data-driven decisions with spectacular inbound call center solutions.

Cloud call center software, contact center solutions - Voiptime Cloud

Contact center integrations with any business system

Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with caller details and history of interactions from your CRM and other business tools.

Cloud call center software, contact center solutions - Voiptime Cloud

Provide top-notch self-service tools and increase customer

Delight customers with agile responses to their questions even after business hours. They’ll easily learn about their delivery status by making a call and communicating with the self-service IVR. Or texting with a chatbot on your company’s website.

Cloud call center software, contact center solutions - Voiptime Cloud

Engage proactively customer issues

Engage your customers proactively with business voice solutions and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, and decrease the burden of inbound calls, through our call center support software.

Discover exclusive customer service and stay in touch from anywhere

Create amazing inbound call center management to effectively engage with your workforce. Accelerate processes of customer’s requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, email). Unify channels of communication in a single interface with a cloud-based customer service solution.

Customer service call center software designed to guarantee global reach and business continuity with 99.5% uptime.

Improve entire team performance and provide the mentorship

With proactive cloud call center software, you’ll get better process visibility with such management system interface tools as call monitoring, whispering, and call center quality assurance. Weave these features with astonishing customer service software.

Measure agent performance and identify ways of improvement to weave your call center processes with our intense features. Control service delivery and main KPIs (like abandoned calls and service level) and unify data-driven decisions with spectacular inbound call center solutions.

Contact center integrations with any business systems

Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with caller details and history of interactions from your CRM and other business tools.

Provide top-notch self-service tools and increase customer

Delight customers with agile responses to their questions even after business hours. They’ll easily learn about their delivery status by making a call and communicating with the self-service IVR. Or texting with a chatbot on your company’s website.

Engage proactively customer issues

Engage your customers proactively with business voice solutions and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, and decrease the burden of inbound calls, through our call center support software.

Hear our customers
Why more than 1000 companies trust us

With Voiptime Contact Center, we were able to implement an interesting process - each request, depending on the client's type, is transferred to the specific agent group and is handled according to different scenarios. In Voiptime customer service call center software, the operator immediately observes the state of the client's balance from our billing system and checks the receipt’s payments. Throughout cooperation with Voiptime Cloud, we have opened two additional contact center locations and significantly expanded our outbound calling activities for potential customers as well.

Extra TV

Reduced handling time 19%

Reduced waiting time 25%

Agent occupancy increased up to 85%

Key features
of Voiptime Inbound
Call Center solution

for dedicated customer
service & sales teams

Intelligent routing

Identify your customers on the multi-level IVR (interactive voice response) menus and guide them to the most qualified agents. Customize the routing to the external call center according to business rules and improve the first call resolution rate.

Team priorities

Set task priorities for every team to balance their workload at a scale. Make your customer service team of experts more efficient and flexible with the widest customer service center software solution.

Web Callback

100% of customers will be in your sight when someone is interested in your product or services. Immediately contact a website’s visitor after receiving a callback request or a ticket with the help of our professional inbound call center solution.

Client card

Display all the relevant client’s information and the previous interaction’s history on a screen during a call. Your agents won’t waste their time searching background information in apps or databases.

Automatic call distribution (ACD)

Provide high-quality customer service in your call center by configuring multiple call queues for departments. Give a callback from the queue to your clients. Show them 5-star service and appreciation of time at every touchpoint.

Omnichannel contact center solution

Process all customer requests in one customer service center software. No matter what voice or digital channel your customer’s query comes from - web chat, email, a phone call – give them an immediate response.

Global reach

A cloud-based inbound contact center solution with the ability to order local phone numbers for 200+ countries will help you to combine agents from different time zones. Hit the ground with customer support & sales call center with global reach and amazing call quality.

Call center management tools

Manage multiple call center locations, any number of teams, and remote customer service agents quickly and efficiently. Track your teams’ and employees’ productivity as well as other call center metrics in real-time call statistics without putting in too much effort.

Live call monitoring

Supervise your agent interactions by connecting to a call in one of such modes (call barging, hidden mode, call whispering). It is up to you what degree of involvement to choose: silent monitoring or jumping in a conversation.

Historical reporting

Keep track of each agent's statistics and make immediate decisions. Access historical reports to compare and even control contact center performance. With our customer service center software, you’ll be able to get reports on service level, average talk time, and average waiting time. Check all the details of received and processed emails, SMS, and web chats at any given time.

Quality management

Engage with agents by helping, listening, and recording conversations with each customer. Assess your agents’ performance with customized quality cards. Set your assessment criteria and evaluate each call by multiple scorecards.

Call scripts

Agents will know exactly what to say, before picking up the phone. Empower your call center agents with all required information to solve customer issues in the shortest time possible.

API integration

Make seamless two-way integration between your call center and other business tools, such as helpdesk or CRM. Initiate automatic call logging and synchronize client’s data with business systems for each interaction.

Chatbots

Delight customers with relevant information without involving any agent. Streamline proactive answers to routine customer questions and route the more complex ones to live agents.

Make top-notch customer service
your competitive advantage

Contact us to discuss the specific workflows of your sales and customer service. We are ready to enable and customize the inbound call center software solution in your company in the shortest time possible.

Set up your customer service
call center software in 48 hours

Cloud call center software, contact center solutions - Voiptime CloudStart with your new fully customized inbound call centre software just in 48 hours;

Cloud call center software, contact center solutions - Voiptime CloudReceive free onboarding for your sales & customer support teams from our top-notch professionals;

Cloud call center software, contact center solutions - Voiptime CloudOrder virtual phone numbers from 200+ countries and multichannel lines, and enjoy the perfect call quality for affordable VoIP telephony rates;

Cloud call center software, contact center solutions - Voiptime CloudOr bring your own carriers and get configured the dynamic call routing to decrease the call costs to different directions;

Cloud call center software, contact center solutions - Voiptime CloudGet versatile business voice solutions for incredibly affordable pricing.

Featured articles

When setting up a contact center you have to take many aspects into account and efficient software is one of the most important. There is a wide range of call & contact center solutions so it may be quite difficult to choose the most suitable. Let us outline the software features that are a must-have for your contact center.

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Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.

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With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

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Frequently asked call center questions

+What is an inbound call center?

+What level of support is included with my customer service contact center software?

You have omnichannel digital sources of communications such as phone, web chat, email, IVR, callback, and chatbot. It creates a 24 hours day communication with customers by empowering a call center with an additional agent’s team. Your subscription guarantees you free updates and 99,5% uptime.

+Can I set up custom integrations in my inbound contact center software?

It’s easy to adjust your custom integrations with the help of our customer support department. Just describe your goal and business requirements, and our team will prepare everything necessary for integration.

+Are there physical hardware requirements to use my inbound contact center software?

There is a minimum of hardware that you need to have, to use Voiptime Cloud inbound contact center software: PC/laptop or tablet, headsets with microphone, wired internet connection, and our software.

Migrate to a new inbound call center
solution and save 100% data.
Update your customer service contact center easy
and at the exclusive price

Request a callback and we’ll help you run it in the shortest time possible.



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