Proactive Experience with

Inbound Call Center Software

Breakthrough inbound call center technology that boosts agent productivity and ensures consistent customer experience across digital channels with the all-in-one inbound contact center solution. Reduce the average handle and issue resolution time for inbound interactions with remarkable business VOIP solutions.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Discover exclusive customer service and stay in touch from anywhere

Create amazing inbound call center management to effectively engage with your workforce. Accelerate processes of customer’s requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, email). Unify channels of communication in a single interface with a cloud-based customer service solution.

Customer service call center software designed to guarantee global reach and business continuity with 99.5% uptime.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Improve entire team performance and provide the mentorship

With proactive cloud call center software, you’ll get better process visibility with such management system interface tools as call monitoring, whispering, and call center quality assurance. Weave these features with astonishing customer service software.

Measure agent performance and identify ways of improvement to weave your call center processes with our intense features. Control service delivery and main KPIs (like abandoned calls and service level) and unify data-driven decisions with spectacular inbound call center solutions.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Contact center integrations with any business system

Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with caller details and history of interactions from your CRM and other business tools.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Provide top-notch self-service tools and increase customer loyalty

Delight customers with agile responses to their questions even after business hours. They’ll easily learn about their delivery status by making a call and communicating with the self-service IVR. Or texting with a chatbot on your company’s website.

Inbound Call Center & Contact Center Software | Voiptime Cloud

Engage proactively customer issues

Engage your customers proactively with business voice solutions and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, and decrease the burden of inbound calls, through our call center support software.

Discover exclusive customer service and stay in touch from anywhere

Create amazing inbound call center management to effectively engage with your workforce. Accelerate processes of customer’s requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, email). Unify channels of communication in a single interface with a cloud-based customer service solution.

Customer service call center software designed to guarantee global reach and business continuity with 99.5% uptime.

Improve entire team performance and provide the mentorship

With proactive cloud call center software, you’ll get better process visibility with such management system interface tools as call monitoring, whispering, and call center quality assurance. Weave these features with astonishing customer service software.

Measure agent performance and identify ways of improvement to weave your call center processes with our intense features. Control service delivery and main KPIs (like abandoned calls and service level) and unify data-driven decisions with spectacular inbound call center solutions.

Contact center integrations with any business systems

Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with caller details and history of interactions from your CRM and other business tools.

Provide top-notch self-service tools and increase customer loyalty

Delight customers with agile responses to their questions even after business hours. They’ll easily learn about their delivery status by making a call and communicating with the self-service IVR. Or texting with a chatbot on your company’s website.

Engage proactively customer issues

Engage your customers proactively with business voice solutions and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, and decrease the burden of inbound calls, through our call center support software.

Hear our customers
Why more than 1000 companies trust us

With Voiptime Contact Center, we were able to implement an interesting process - each request, depending on the client's type, is transferred to the specific agent group and is handled according to different scenarios. In Voiptime customer service call center software, the operator immediately observes the state of the client's balance from our billing system and checks the receipt’s payments. Throughout cooperation with Voiptime Cloud, we have opened two additional contact center locations and significantly expanded our outbound calling activities for potential customers as well.

Extra TV

Reduced handling time 19%

Reduced waiting time 25%

Agent occupancy increased up to 85%

Key features
of Voiptime inbound call center solution

for dedicated customer
service & sales teams

Intelligent call routing

Identify your customers on the multi-level IVR (interactive voice response) menus and guide them to the most qualified agents. Customize the routing to the external call center according to business rules and improve the first call resolution rate.

Team priorities

Set task priorities for every team to balance their workload at a scale. Make your customer service team of experts more efficient and flexible with the widest customer service center software solution.

Web Callback

100% of customers will be in your sight when someone is interested in your product or services. Immediately contact a website’s visitor after receiving a callback request or a ticket with the help of our professional inbound call center solution.

Client card

Display all the relevant client’s information and the previous interaction’s history on a screen during a call. Your agents won’t waste their time searching background information in apps or databases.

Automatic call distribution (ACD)

Provide high-quality customer service in your call center by configuring multiple call queues for departments. Give a callback from the queue to your clients. Show them 5-star service and appreciation of time at every touchpoint.

Omnichannel contact center solution

Process all customer requests in one customer service center software. No matter what voice or digital channel your customer’s query comes from - web chat, email, a phone call – give them an immediate response.

Global reach

A cloud-based inbound contact center solution with the ability to order local phone numbers for 200+ countries will help you to combine agents from different time zones. Hit the ground with customer support & sales call center with global reach and amazing call quality.

Call center management tools

Manage multiple call center locations, any number of teams, and remote customer service agents quickly and efficiently. Use an inbound call center dashboard to track your teams’ and employees’ productivity as well as control other call center metrics with real-time and historical call statistics without putting in too much effort.

Live call monitoring

Supervise your agent interactions by connecting to a call in one of such modes (call barging, hidden mode, call whispering). It is up to you what degree of involvement to choose: silent monitoring or jumping in a conversation.

Historical reporting

Keep track of each agent's statistics and make immediate decisions. Access historical reports to compare and even control contact center performance. With our customer service center software, you’ll be able to get reports on service level, average talk time, and average waiting time. Check all the details of received and processed emails, SMS, and web chats at any given time.

Quality management

Engage with agents by helping, listening, and recording conversations with each customer. Assess your agents’ performance with customized quality cards. Set your assessment criteria and evaluate each call by multiple scorecards.

Call scripts

Agents will know exactly what to say, before picking up the phone. Empower your call center agents with all required information to solve customer issues in the shortest time possible.

API integration

Make seamless two-way integration between your call center and other business tools, such as helpdesk or CRM. Initiate automatic call logging and synchronize client’s data with business systems for each interaction.

Chatbots

Delight customers with relevant information without involving any agent. Streamline proactive answers to routine customer questions and route the more complex ones to live agents.

Make top-notch customer service
your competitive advantage

Contact us to discuss the specific workflows of your sales and customer service. We are ready to enable and customize the inbound call center software solution in your company in the shortest time possible.

Set up your customer service
call center software in 24 hours

Inbound Call Center & Contact Center Software | Voiptime CloudDescribe your business requirements and start with your customer service call center software in 24 hours;

Inbound Call Center & Contact Center Software | Voiptime CloudReceive free and prompt onboarding for your sales & customer support teams from our top-notch professionals;

Inbound Call Center & Contact Center Software | Voiptime CloudOrder virtual phone numbers from 200+ countries and advanced multichannel lines, to enjoy the perfect call quality for affordable VoIP telephony rates;

Inbound Call Center & Contact Center Software | Voiptime CloudOr bring your local carriers and get configured the dynamic call routing to minimize the call cost to different directions;

Inbound Call Center & Contact Center Software | Voiptime CloudGet a unique blend of functionality, power, and ease-of-use for business voice solutions for a remarkably affordable price.

Featured articles

Take a look at the real impact of inbound and outbound call centers. Define how they bridge the business and increase customer satisfaction. What is an inbound call center? An inbound call center is a qualified customer service team of agents that receive inbound phone calls related to the product and services a company delivers.

Read more >

The success of a business is only the edge of the iceberg. Yet what’s at the bottom? Have you ever wondered why particular companies are so successful? Actually, there are real reasons for it. Let’s define the most successful inbound call center sales tips and how small or mid-sized businesses can do about it.

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The great product is the reason why customers came to you. And great customer service with remarkable communication skills that defuse every customer complaint is something they need constantly. Think about it! When you meet every single customer expectation, you satisfy certain needs of people.

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Frequently asked call center questions

+What is an inbound call center?

+Why use inbound call center software solutions?

+Why should I choose an inbound call center from Voiptime Cloud?

+What level of support is included with my customer service contact center software?

Voiptime Cloud provides a personalized customer experience for your inbound contact center software 24 hours a day, 7 days a week across all digital channels such as phone, live chat, and email. Just contact your personal manager or dedicated IT professional through email or create a support ticket to receive assistance in software-related questions. And last but not least, if you need prompt professional advice on your inbound contact center software, contact center operation, or additional information about software, just contact your personal manager through preferable digital channels such as phone, live chat, social media, and email.

+How to choose the best inbound call center software?

+Which customer service management software should you choose?

+Can I set up custom integrations in my inbound contact center software?

It’s easy to adjust your custom integrations with the help of our customer support department. Just describe your goal and business requirements, and our team will prepare everything necessary for integration.

+Are there physical hardware requirements to use my inbound contact center software?

There is a minimum of hardware that you need to have, to use Voiptime Cloud inbound contact center software: PC/laptop or tablet, headsets with microphone, wired internet connection, and our software.

Migrate to a new inbound call center
solution and save 100% data.
Update your customer service contact center easy
and at the exclusive price

Request a callback and we’ll help you run it in the shortest time possible.



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