Discover exclusive customer service and stay in touch from anywhere
Create amazing inbound call center management to effectively engage with your workforce. Accelerate processes of customer’s requests and manage agent performance with all communication channels (including inbound and outbound voice, web chat, chatbot, email). Unify channels of communication in a single interface with a cloud-based customer service solution.
Customer service call center software designed to guarantee global reach and business continuity with 99.5% uptime.
Improve entire team performance and provide the mentorship
With proactive cloud call center software, you’ll get better process visibility with such management system interface tools as call monitoring, whispering, and call center quality assurance. Weave these features with astonishing customer service software.
Measure agent performance and identify ways of improvement to weave your call center processes with our intense features. Control service delivery and main KPIs (like abandoned calls and service level) and unify data-driven decisions with spectacular inbound call center solutions.
Contact center integrations with any business systems
Simplify your cloud contact center operation and save your employees time. Provide personalized customer service through inbound call center agents. Arm them with caller details and history of interactions from your CRM and other business tools.
Provide top-notch self-service tools and increase customer loyalty
Delight customers with agile responses to their questions even after business hours. They’ll easily learn about their delivery status by making a call and communicating with the self-service IVR. Or texting with a chatbot on your company’s website.
Engage proactively customer issues
Engage your customers proactively with business voice solutions and robocalls for lasting appointment reminders, promotions, and delivery status updates. Increase their loyalty and customer satisfaction, and decrease the burden of inbound calls, through our call center support software.