Address your business needs with

Voiptime Blended call
center software

Voiptime blended call center software is a powerful business tool that enables your agents to manage outbound and inbound campaigns with swiftness, professionalism, and efficiency. Our cloud-based software is designed to help you enhance agent productivity, decrease idle time, and grow revenues by combining outbound sales and inbound customer services.

Key Functionality
of Voiptime blended inbound and outbound call center

The solution enables you to control call flow and call volumes, transfer and route incoming calls, view real time statistics, control the work of your agents, and more…

Blended call center software. Blended calling solution from Voiptime
Multiple dialing modes

The software provides various dialing modes to assist your business and suit your needs. Implement Power Dialer, Preview Dialer, or Predictive Dialer and customize your campaigns accordingly. A variety of dialing modes combined with automatic call feature maximize agent's productivity.

Blended call center software. Blended calling solution from Voiptime
Intelligent call routing
& call stickiness

An intelligent skill-based routing feature helps your customers connect with the most skilled agent. Also, it redirects incoming calls from a certain client to a call center representative to whom he/she is assigned.

Blended call center software. Blended calling solution from Voiptime
Blending of inbound and outbound calls

Your call center representatives will be able to take care of both inbound and outbound campaigns, which will increase sales and improve customer satisfaction.

Blended call center software. Blended calling solution from Voiptime
Agent teams and task priority

Our blended call center software enables you to prioritize, which helps you handle call volumes during inbound and outbound call campaigns and distribute calls between agents both within and across groups of users.

Blended call center software. Blended calling solution from Voiptime
Webhooks and API

Webhook enables an integration of Voiptime Cloud contact center with your business system and signals when various events occur within the system, e.g. transferred calls, created or updated leads. API assists in capturing leads from a website or transferring them into the Voiptime Cloud call center software from another system.

Blended call center software. Blended calling solution from Voiptime
Interactive voice response (IVR) system soon

Call center software enables customers to interact with your company, i.e. utilize self-service or choose the right department without the involvement of agents. VR decreases the number of transfers and reduces the wait time in your cloud contact center.

Blended call center software. Blended calling solution from Voiptime
Live call monitoringsoon

You will be able to listen to active calls in real time. Our software will help you coach and train agents, as well as oversee their performance via silent call monitoring, call whispering, and call barging.

Blended call center software. Blended calling solution from Voiptime
CRM included

A comprehensive built-in customer relationship management software (CRM system) provides your agent with a comprehensive 360 customer view and detailed interaction history in one interface. You don't need to waste time on tedious CRM integrations anymore. Customizable client cards provide agents in your cloud contact center with information about all customer interactions and call recordings.

Blended call center software. Blended calling solution from Voiptime
Detailed sales and inbound
call center reporting

Our cold calling software can provide you with extensive reporting: user’s KPI, detailed campaign monitoring, sales pipeline, and user’s activity reporting, etc. Voiptime will help you get total control over your business.

Blended call center software. Blended calling solution from Voiptime
Automatic call distribution (ACD)

The ACD feature in our blended call center transfers calls to agents who are free to handle them and puts a customer in the queue if no agent is available at the moment.

Blended call center software. Blended calling solution from Voiptime
Scriptssoon

Construct a flexible script for your outbound agents to improve their sales communication strategy, run surveys and give them the knowledge base to answer any client's questions using our cold calling software. The script will be shown on the agent’s screen next to the client card. It is a perfect addition to your cloud contact center.

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Benefits
of our blended call center solutions

For your company

  • Prioritize inbound or outbound calling lines according to business needs.
  • Decrease idle time and improve agent productivity by running multiple inbound/outbound campaigns within the same team of agents.
  • Reduce operational costs for smaller call centers by implementing a single universal solution for managing the client base and handling inbound and outbound calls.
  • Get all-encompassing statistics on outbound and inbound calls.
  • Provide great customer service through all channels in your cloud contact center.

For your clients

  • No need to recall previous interactions every time the customers contacts the company.
  • Increase customer satisfaction as a result of precise monitoring and training of outbound and inbound agents.
  • Reduce hold time since agents can quickly access complete customer information.
What companies need blended contact center?
Blended call center software. Blended calling solution from Voiptime
BPO companies
Blended call centers can bring numerous benefits to BPOs since they provide an opportunity to process inbound and outbound calls by one team with different priorities. This allows prompt attention to customers during peak call times and enables BPOs to simultaneously handle several customers with different volumes of calls. Therefore, BPOs can significantly cut down on their expenses by reducing the number of employees. A blended call center solution helps to manage a larger number of customers with fewer agents. Another significant advantage is the possibility of monitoring and quick switching between dialing modes in outbound campaigns to ensure that you are utilizing the best dialing method. On the whole, a blended call center is a functional and cost-effective solution that can strike the right balance in the workflow of BPOs and provide a higher degree of productivity.
Blended call center software. Blended calling solution from Voiptime
Sales & Marketing
For sales and marketing teams, blended contact center software functions as a set of tools that allows agents to work on outbound sales campaigns and receive calls at the same time. Clients get all-encompassing customer service and support throughout the entire buying cycle and long after the deal is closed. Also, customers will appreciate an opportunity to have the same agent answering their queries every time they contact your company, which will result in improved communication and mutual understanding between the client and sales rep. Given that the agent-customer relationship eventually transforms into brand-agent, the company will benefit from increasing the number of loyal customers.
Blended call center software. Blended calling solution from Voiptime
SMB & Enterprizes
Smaller call centers that need to provide inbound/outbound services don’t always want to splurge on inbound or outbound call center software separately. Blended call centers help companies obtain a greater knowledge of their customers and therefore improve customer service delivery and boost the productivity of their clients’ businesses. Also, as numerous case studies and white papers show, such arrangement enables the agents in call centers to gain versatile experience working with diverse customers and be able to brush up skills handling both inbound and outbound calling. Blended contact center tools such as Power Dialer, Preview Dialer, Predictive Dialer and ACD were specifically designed to maximize the efficiency of contact centers by ensuring that each agent is engaged in a live call and to help agents prioritize between calls. On the whole, a blended solution for call centers provides organizations with greater flexibility. The companies that get an opportunity to process both inbound and outbound customer base have twice as much potential to increase their presence on the market and expand their operation. Utilizing a blended inbound and outbound call center is especially useful for newly emerging organizations or existing companies that envision further growth.
Boost agents’ efficiency
and grow your revenues with Voiptime Cloud call center software
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