Voiptime blended call center software is a powerful business tool that enables you to set the priority outbound and inbound calls and handle requests more effectively during traffic volume peaks and slow periods.
Our cloud-based software is designed to help you enhance agent productivity, decrease idle time, and grow revenues by combining tasks for outbound sales and inbound customer service teams.
Our virtual cloud-based solution with CRM enables you to control call flow and call volumes using an active blending of predictive dialing campaigns and incoming calls, view real-time statistics, control the workflow of your agents automatically, set tasks priorities, and more…
Provides various dialing modes to profit your business and suit your needs. Implement cloud-based Power Dialer, Preview Dialer, or Predictive Dialer and customize your campaign settings accordingly. A variety of dialing modes combined with automatic call feature will foster maximum productivity.
An intelligent skill-based routing feature helps your clients connect with the most qualified agent. Also, call routing redirects incoming calls from a certain person to the call center representative to whom they are assigned.
Your call center representatives will be able to take care of both inbound and outbound campaigns in a single interface, which will increase sales and improve customer satisfaction.
Our blended call center software gives the ability to prioritize tasks, which helps a call center manager to handle call volumes during inbound and outbound call campaigns and distribute phone calls between agents both within and across the groups of users.
Automatic call distribution feature in our blended call center transfers calls to agents based on different rules (like business hours, IVR selection, the longest available agent, etc.) and puts a customer in the queue if no agent is available at the moment.
This call center software feature enables clients to interact with your company, i.e. receive self-service or choose the right department without the involvement of agents. Interactive voice response (IVR) decreases the number of transfers and reduces the wait time in your cloud contact center.
As a call center manager, you are able to listen to active calls of your team in real-time. Our software will help you to coach and train agents, as well as oversee their performance during voice interaction using silent call monitoring, call whispering, and call barging.
A comprehensive built-in customer relationship management software (CRM system) provides your agent with a 360 customer overview and detailed interaction history in one interface. Customizable client cards give agents in your cloud contact center the information about all customer interactions and voice call recording so that they can offer the top-quality support and customer service.
Our efficient cold calling software can grant a call center manager with easy data overview due to extensive historical reporting and analytics: agent’s KPI, detailed campaign monitoring, inbound and outbound call metrics, and user’s activity reporting, etc. Voiptime reports will help you get total control over your business in real-time and make better decisions.
Webhook enables easy integration of Voiptime Cloud contact center with your business system and signals the occurrence of various events, e.g. transferred calls, created or updated lead. API assists in two-way CRM integration and other tasks (like capturing leads from a website or transferring them into the Voiptime Cloud call center software from another system).
Construct a flexible call script for your outbound agents to improve their sales communication strategy, help them run surveys and give them the knowledge base to answer any client's question using our cold calling software. The script will be shown on the agent’s screen next to the client card. It is a perfect addition to your cloud contact center.
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