Voiptime blended call center software is a powerful business tool that enables your agents to manage outbound and inbound campaigns with swiftness, professionalism, and efficiency. Our cloud-based software is designed to help you enhance agent productivity, decrease idle time, and grow revenues by combining outbound sales and inbound customer services.
The solution enables you to control call flow and call volumes, transfer and route incoming calls, view real time statistics, control the work of your agents, and more…
The software provides various dialing modes to assist your business and suit your needs. Implement Power Dialer, Preview Dialer, or Predictive Dialer and customize your campaigns accordingly. A variety of dialing modes combined with automatic call feature maximize agent's productivity.
An intelligent skill-based routing feature helps your customers connect with the most skilled agent. Also, it redirects incoming calls from a certain client to a call center representative to whom he/she is assigned.
Your call center representatives will be able to take care of both inbound and outbound campaigns, which will increase sales and improve customer satisfaction.
Our blended call center software enables you to prioritize, which helps you handle call volumes during inbound and outbound call campaigns and distribute calls between agents both within and across groups of users.
Webhook enables an integration of Voiptime Cloud contact center with your business system and signals when various events occur within the system, e.g. transferred calls, created or updated leads. API assists in capturing leads from a website or transferring them into the Voiptime Cloud call center software from another system.
Call center software enables customers to interact with your company, i.e. utilize self-service or choose the right department without the involvement of agents. VR decreases the number of transfers and reduces the wait time in your cloud contact center.
You will be able to listen to active calls in real time. Our software will help you coach and train agents, as well as oversee their performance via silent call monitoring, call whispering, and call barging.
A comprehensive built-in customer relationship management software (CRM system) provides your agent with a comprehensive 360 customer view and detailed interaction history in one interface. You don't need to waste time on tedious CRM integrations anymore. Customizable client cards provide agents in your cloud contact center with information about all customer interactions and call recordings.
Our cold calling software can provide you with extensive reporting: user’s KPI, detailed campaign monitoring, sales pipeline, and user’s activity reporting, etc. Voiptime will help you get total control over your business.
The ACD feature in our blended call center transfers calls to agents who are free to handle them and puts a customer in the queue if no agent is available at the moment.
Construct a flexible script for your outbound agents to improve their sales communication strategy, run surveys and give them the knowledge base to answer any client's questions using our cold calling software. The script will be shown on the agent’s screen next to the client card. It is a perfect addition to your cloud contact center.
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