Imagine how your small or medium-sized business (SMB) will stand out from the crowd if you deliver astonishing 24 hours a day customer communication and vice versa. Book the personalized demo that shows how your business will stand out from the crowd
We’re also delighted by the awards from well-known companies such as FrontRunners, SoftwareSuggest, Softwareforld, G2, and others.
Your SMB customer support staff that make sales, listen to complaints, or provide help, make their best efforts every day. Most of these talks with live customers or cold customer base are accomplished via mobile phone. If so, you already have a trained and communicable call center for small business that delivers or receives valuable information.
Cloud business contact center from Voiptime is an all-in-one solution to switch call centers fast and without effort from an on-premise system to 100% cloud adapted for remote work. There is no special tech or equipment needed to complete a quick switching to the cloud. We encourage customers to add their business phone number or use the services of our partner–Twilio.
The cost of a setup fee and monthly subscriptions for cloud call center solutions for small business is drastically low in comparison with the implementation and maintenance of on-premises software.
of your agents on the highest level in outbound or inbound call picks, according to best service level agreement standards. Streamline energy, motivation, and productivity of agents during outbound and inbound call picks.
with omnichannel sources of communication, such as phone calls, chat & email messages. Today you can have the best call center software for small business in one interface.
Flourish your SMB with the best call center software for small business from Voiptime Cloud. Create an internal call center and engage with agents and customers, 100% remotely without losing control over the workflow or real-time insight.
It takes 24 hours to fully deploy the cloud business call center software for your agency with all the necessary tools.
In the first month of your business call center software, you’ll achieve a 100% free and live guide from our professionals on how to use and manage a call center activity and performance.
The cloud business call centers software is designed to switch your sales & customer service departments to remote work without losing control and quality.
Your business call center solution has an irresistibly fast response from our team to reduce your downtime to less than 8 hours and 45 minutes per year or 45 minutes per month.
Using a traditional telephony provider is an expense on infrastructure. Instead of this, we provide business contact center software with the ability to use our VoIP lines with the lowest call rates for international calling to reduce spending on calls or connect your own carrier (BYOC).
If you want to use a local phone number to be more credible, it’s not a problem. It’s easy to order phone numbers of 200+ countries from our partner to have astonishing customer interaction and make more profit.
It’s easy to use our call center solution to add your (Do Not Call) DNC lists and configure timezone settings to not disturb customers accidentally.
Engage with telemarketing real estate leads for your sales team via phone calls, emails, and web chats.
Every incoming call is routed to the most relevant person in your call center. With this system, customers solve their issues within one call.
Sometimes you want to just launch a calling campaign without any effort or contact center agent. It also can be a fully autonomous sales or customer service tool. It’s possible to use robocalls and chatbots for customer notification.
One of the most important advantages of our cloud contact center software is that you achieve a complex solution for inbound and outbound calling campaigns with all necessary tools for contact center management in one interface. The most effective features of our cloud contact center software are:
Predictive, Progressive, and Preview dialers
Computer telephony integration (CTI)
Automatic call distribution (ACD)
Interactive Voice Response (IVR) system
Call management system for small business
Real-time dashboards & live call monitoring
Local & Toll-Free numbers
BYOC option (bring your own carrier)
Advanced call center reporting
Advanced agent interface: voice, digital channels (web chat, email).
Intelligent call routing
• Fast integration
• Customer relationship and flexibility
• Customer support
We had a task to quickly build a call center with the support of our custom CRM and were surprised with the exact match of Voiptime Cloud contact center solution.
Rostyslav K., CTO, TOAST
It's really great cloud-based call center software that helps to lead and manage our customers
It helps to organize our sales in a more productive way so that we don't miss any opportunity.
Thanks to the real-time dashboard, I can now analyze and control call center metrics and monitor my team's work.
Vladimir L., IT Coordinator, Dunapack Tavria LLC
Everything is just so intuitive.
Once you register, you can start dialing immediately, what can be easier?
And of course, I must admit the cheapest call rates I ever found.
Very happy with Power Dialer which saved a lot of time for me and my team.
Customer support is on the highest level, always responds very quickly.
Oleksandr I., CEO, Beforehello
+Do I need any hardware to use the Voiptime Contact Center solution?
All you need to have for contact center software features is a PC, laptop/tablet with a good internet connection (wired connection recommended), headsets with microphone, any browser, and software telephone (free download). There are no additional or other investments in hardware or maintenance for our business call center software whatsoever.
+What level of support is included in the subscription?
A subscription gives you the full support of your contact center platform in terms of start, integration, and launch. Your company achieves a 9/5 package of technical support and free guidance from our professionals.
The first month of your call center is an adaptation period. In that period you’ll achieve a detailed consultation about all adjustments, user interface, and settings from your personal manager. Also, you can purchase different levels of support from 9/5 to 24/7.
+Can I connect my VoIP carrier to my small business call center solution?
For your business call center solution, our company provides BYOC (bring your own carrier) option, so you can connect your existing VoIP carrier without any additional fees for incoming calls or outbound calls.
+Can I integrate my business tools with Voiptime Contact Center?
There is a minimum of hardware that you need to have, to use Voiptime Cloud inbound contact center software: PC/laptop or tablet, headsets with microphone, wired internet connection, and our software.
+Are business contact center software updates paid?
Voiptime Cloud company provides timely updates for our all-in-one contact center solution and they are absolutely free.
+Do I need to choose between on-premise or cloud software?
Our call center software solution works in the browser, and whether to use the software on-premise is up to you. Just contact us and describe all the necessary functions and features you need to be configured for your call center.
Switching to a cloud without losing business continuity is the question of supreme importance for SMBs that want to establish and remotely grow businesses. Switch your business to the cloud today and start to earn hundreds of thousands of dollars this year. Or just dial +1 (720) 362-50-05. In the case you don’t reach us immediately, we’ll give you a callback.
Our professionals have more than 20+ years of experience in the telecommunication business and business call center industry. Today we have 15000+ online users per day all over the world. We work in the USA, Canada, Europe, and Asia with average users per site from 5 to 1000+.