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Call Center Insights and Best Practices Blog - Voiptime Cloud
The performance in most contact centers is constantly decreasing An accountable previous agent became an underperformer The high level of absenteeism and lateness are disrupting the work Your agents have everything for the work but show a constant decrease in results What s happening How to come out as a...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?

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Call Center Insights and Best Practices Blog - Voiptime Cloud
It s presumed to think that average handle time is the top-notch metric for your call center There're many claims over the internet that each customer service representative screwed up unless the average waiting time on picking up the phone is seconds or so However the Voiptime Cloud company discovered...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Digital communication channels are one of the most powerful and accessible tools for emotional branding The level of consumer response to interactive messages is much higher because this type of communication has not yet moved into the category of traditional However in just a little while digital communication will become...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Profit From Call Center Survey With Unorthodox Strategies Like These!

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Hint It s NOT What You Think The bloodstream and most valuable asset of any organization are the people As long as everyone perceives themselves the part of the overall success the work is as productive as possible However during the pandemic the rep s turnover in contact centers over...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Among all other actions companies should hold successful customer interactions as goal number one Easy to say and much more difficult to fulfill especially during challenging customer service situations that might arise Fortunately there are proven ways to establish top performance during these hard calls and to turn them into...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The popularity of open-source software logically must increase because for business it is cheap or even zero cost The attractiveness of the idea is fueled by options to use a wide range of features of real call center software Now what s the trick Why should you pay nothing or...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and anticipated ROI.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services company located in Washington DC, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry.

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