It’s not a bad hold music.
You seem to do your best to make your customers happy but people still hate getting in touch with your call center. And the worst part, they can’t really tell you what’s wrong. Sounds familiar?
Understanding what metrics to track is essential if you want to lead your team to success KPIs key performance indicators can show you the real picture of what s happening in your call center Whereas you don t need to track them all you must monitor the ones that best...
When software is your ally, amazing things can happen. This release is all about helping you delegate some routine responsibilities and reinforce the accuracy of operations at the same time. Without further ado, meet a brand-new auto start feature for campaigns, working status limitations, and improved integration capabilities!
Predictive dialing technology is a holy grail of a modern outbound call center. Whereas good software can skyrocket the performance of your call center, bad software can dramatically decrease its efficiency. So what are the important things to look for when choosing a predictive dialer? Let’s find out.
Many entrepreneurs are hesitant whether they need to invest in organizing their own call center or using outsourcing services Indeed at times when on-premise call centers were the only option setting up such facility was a real headache These days things are much easier you don t even need to...
We can t believe it s autumn already Time flies so fast when you work hard We keep doing our best to make your call center more efficient Today we are pleased to let you know that with the launch of the latest Voiptime Cloud updates you ll be able...
In today’s business environment, it’s hard to generate quality leads, and it’s even harder to close deals. That is why you need to be all ears regarding the latest B2B challenges, just like the possible ways to overcome them.
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