Call Center Insights and Best Practices Blog

Feb 01, 2022

Fast Improvement Of Agent’s Performance By An Order Of Magnitude

Call Center Insights and Best Practices Blog - Voiptime Cloud

The performance in most contact centers is constantly decreasing An accountable previous agent became an underperformer The high level of absenteeism and lateness are disrupting the work Your agents have everything for the work but show a constant decrease in results What s happening How to come out as a...

Jan 31, 2022

The Best Sales Tactics of Cold Calling [UPDATED]

Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?

Jan 25, 2022

Reduce Call Center Average Wait Time To Profit Today

It s presumed to think that average handle time is the top-notch metric for your call center There're many claims over the internet that each customer service representative screwed up unless the average waiting time on picking up the phone is seconds or so However the Voiptime Cloud company discovered...

Jan 17, 2022

Digital Workforce Planning in a Call Center

Digital communication channels are one of the most powerful and accessible tools for emotional branding The level of consumer response to interactive messages is much higher because this type of communication has not yet moved into the category of traditional However in just a little while digital communication will become...

Jan 05, 2022

Call Center Survey

Profit From Call Center Survey With Unorthodox Strategies Like These!

Dec 30, 2021

The Proven Ways To Successfully Incentivize Reps

Hint It s NOT What You Think The bloodstream and most valuable asset of any organization are the people As long as everyone perceives themselves the part of the overall success the work is as productive as possible However during the pandemic the rep s turnover in contact centers over...

Dec 24, 2021

Time For You To Get Your "Blueprint For Difficult Customer Service Scenarios"

Among all other actions companies should hold successful customer interactions as goal number one Easy to say and much more difficult to fulfill especially during challenging customer service situations that might arise Fortunately there are proven ways to establish top performance during these hard calls and to turn them into...

Dec 14, 2021

Hidden Costs of Open-source Call Center Software

The popularity of open-source software logically must increase because for business it is cheap or even zero cost The attractiveness of the idea is fueled by options to use a wide range of features of real call center software Now what s the trick Why should you pay nothing or...

Dec 09, 2021

How Can You Earn More Knowing ROI In A Contact Center?

In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and anticipated ROI.

Dec 03, 2021

Q&A Session About The Future Of Contact Center Industry

Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services company located in Washington DC, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry.