Blog about Sales Automations, lead management system, cold calling & other

May 11, 2020

Call Center KPIs and Metrics 2020 [ULTIMATE GUIDE]

Blog about Sales Automations, lead management system, cold calling & other

The times when organizations used to rely on intuition and educated guesses in making strategic decisions are long gone To meet your business goals now you need to measure the right metrics And when it comes to the operationally complex business elements like call centers the choice of KPIs can...

Apr 29, 2020

Best Ways to Reduce Cost-per-Call in a Call Center

Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.

Apr 27, 2020

Top 10 Contact Center Trends 2020

Call center trends in 2019-2020 have driven the growth of call center analytics, social media engagement, and the significance of artificial intelligence. Digital conversion and artificial intelligence (AI) have developed customer expectations. They have become more demanding in terms of quick responses.

Apr 17, 2020

Best B2B Sales Tips

Since B2B sales are usually associated with higher prices, more complicated processes, and various points of interaction across multiple channels, B2B companies need to comprise a team of highly qualified B2B sales professionals to maximize profits.

Apr 08, 2020

Coronavirus Creates a Stressful Experiment in Working Remotely

Even before the pandemic began working remotely was not something new for certain areas only Most companies from different fields now have the opportunity to work remotely and many have never had this experience As the virus spreads around the world many companies are now concerned about reducing the impact...

Apr 07, 2020

Сontact center vs call center: What's the difference?

The rivalry is immensely rigid in every industry so businesses currently encounter a huge challenge how to meet the demanding customer requirements Either you provide a service or sell a product your business must guarantee an user experience supported by extraordinary business value Here contact and call centers come into...

Mar 29, 2020

B2B Sales Challenges in 2020

Everyone engaged in B B industry knows that this field is full of sales challenges Whilst in B C industry the sales cycles are pretty short a B B sales cycle requires much more time and effort The whole B B sales process in general as well as sales enterprise...

Mar 23, 2020

Voiptime Cloud is Offering Help in Shifting Your Call Center Teams to Remote Work

We are really concerned about the situation with the COVID-19 pandemic and its impact on existing business communications with customers. At this time, it is important for businesses to maintain a human touch in customer relationships when the social distance is a must.

Mar 19, 2020

Why Consider Shifting to a Cloud Call Center

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

Mar 12, 2020

SoftwareSuggest Honored Voiptime Call Center with 'User Recommended Software' Award

Taking into account the adherence to the customers and the exceptional service provided to them, SoftwareSuggest decided to endow Voiptime Call Center with the status of 'User Recommended Software'.