Configure intelligent call routing and distribute phone calls according to business hours, customers' choice, agent availability, and connect customers with qualified agents, who can solve their questions in the best way possible. Optimize call flow and deliver great customer service using the abundance of features: automatic call distributor (ACD), multi-level interactive voice response (IVR) system, skills-based routing, Web callback & IVR callback.
Hear our customers
Why more than 1000 companies trust us
• Fast integration
• Customer relationship and flexibility
• Customer support
We had a task to quickly build a call center with the support of our custom CRM and were surprised with the exact match of Voiptime Cloud contact center solution.
Rostyslav K., CTO, TOAST
It's really great cloud-based call center software that helps to lead and manage our customers
It helps to organize our sales in a more productive way so that we don't miss any opportunity.
Thanks to the real-time dashboard, I can now analyze and control call center metrics and monitor my team's work.
Vladimir L., IT Coordinator, Dunapack Tavria LLC
Everything is just so intuitive.
Once you register, you can start dialing immediately, what can be easier?
And of course, I must admit the cheapest call rates I ever found.
Very happy with Power Dialer which saved a lot of time for me and my team.
Customer support is on the highest level, always responds very quickly.
Oleksandr I., CEO, Beforehello
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The best call center software solutions for businesses of all sizes
Discover endless opportunities with the Voiptime cloud contact center platform
Inbound
Outbound
Automate the dialing process and reach 3X more potential clients with our fastest auto dialer (Preview & Progressive & Predictive dialers) with fully customizable time zone and redialing rules settings. Run agentless campaigns for surveys, promotions, confirmations of orders, or debt collection.
Blended
Smooth out call spikes and decrease agent's idle time by distributing inbound and outbound calls, as well as other channels of communication within and across agent groups. Empower your agents with call scripts and CTI screen pops to access relevant customer information across the channels.
Multichannel
Provide an outstanding customer experience on any channel (voice, SMS, email, web chat). Send follow-up emails and SMS during the call without switching to another software. Control the agent productivity regarding digital channels.
Workforce optimization
Improve agent performance with the help of quality assessment scorecards, call recording, and live call monitoring. Create and manage optimal call center schedules, track lateness, and distribute workload smartly with our built-in workforce management tool.
Real-time and historical reporting
View extensive performance metrics of each agent; monitor individual and team KPIs on the real-time dashboards. Understand the processing status and average handle time of each interaction, find the bottlenecks, and get actionable insights from ultimate historical reporting & analytics.
CRM integration
Integrate call center management software with your core business systems by API, Zapier, or Iframe. Show the consolidated client information from your customer relationship management system in the unified agent interface of your Voiptime Cloud call center solution.
Global reach with local presence
Operate globally and increase the contact rate on the new markets with local and toll-free phone numbers. Be sure to receive unparalleled reliability and crystal-clear call quality with our partner Twilio, the time-tested VoIP carrier for call centers.
Provide the best service
to meet increased customer expectations
With the help of our omnichannel call center software,
you will empower your agents and ensure uninterrupted customer service across all communication channels.
Contact us to transform your business today with significant cost savings!
What makes us different?
Full setup in 48 hours
Get access to the ready-to-go virtual contact center solution, already configured according to your needs. The easy-to-use interface allows you to perform all daily operations without the necessity to involve IT specialists. At the same time, the training for agents takes minutes, they can easily start working almost immediately.
Intense training sessions
We are committed to your success, that's why we offer an intense adaptation period for the first month. You can design all required processes together with your personal manager during a live personalized training session and constantly receive recommendations on how to improve your contact center efficiency, based on the detailed analysis of your operation.
Extensive technical support
With more than 10 years of experience in the call center software industry, we not only resolve issues but also proactively prevent them. Our experts ensure ongoing network monitoring and technical support. Contact us via chat, email, phone, or help desk.
Professional services
To validate the best way of call center operation we can assist you with a detailed IT infrastructure audit & call center processes audit (if necessary). Our experts will assess the current situation and provide you with detailed recommendations. Such an audit will help you to avoid unplanned downtime and increase your call center productivity.
Professional migration assistance
Describe your business processes and previous configurations to your personal manager on the day first, and we make your migration from the on-premise phone system as smooth as possible.
In-depth contact center expertise
We have a huge successful experience in implementing cloud contact center solutions for financial, medical, educational organizations, insurance, e-commerce companies, BPO's, and multiple others. We will define and implement the most effective software solution to fit your needs.
Affordable pricing with a high ROI
Pay less upfront costs and get more value for each user. You will feel the result from implementing the cloud-based call center software from Voiptime less than in 1 month period.
Easy scaling
Seasonal demand changes will not affect the performance of your virtual call center. Increase the number of user subscriptions for onsite or remote teams within a few hours, when required, and go back to the previous number when demand decreases.
Recognized by professionals
Key features
of our contact center solution
Unified agent interface (voice, web chat, email)
Automatic call distribution (ACD)
Computer telephony integration (CTI)
CTI Screen Pop
Intelligent call routing
Interactive Voice Response (IVR) system
Call scripting
Predictive, Progressive, and Preview dialers
Call center management tools
Blacklist numbers
Call recording
Real-time dashboards & live call monitoring
Historical reporting
CRM integrations
Quality management
Workforce management
Local & Toll-Free numbers
BYOC option (bring your own carrier)
Improve business continuity & disaster recovery
with a cloud call center solution from Voiptime Cloud!
We help small & medium-sized businesses and enterprises solve critical challenges facing them today and stay competitive.
Best cloud call center solutions for your team
Handle various types of calling processes with Voiptime
Receive and process inbound calls and web chats from your customers with ease! Commit to taking care of all the technical details and ensuring excellent customer service during incoming calls
Outbound
contact center solution
Increase connect rates and improve customer interaction with our cloud-based call center solution!
Grow your business faster and improve customer satisfaction! An amazing omnichannel call center solution in one package.
Business transformation you’ve been looking for
What industries can benefit from our modern call center cloud technology?
Run multiple outbound campaigns with lower costs and reach your sales goals with our fully automated cloud-based contact center solution.
Voiptime Cloud call center software is especially effective for inside sales companies, BPO, and telemarketing call centers. We will handle the technical side with our cloud contact center software while you’ll be able to focus on what is truly important for your business - communication.
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Customer Service
Connect your clients with their personal managers who will provide top-notch customer service and handle requests as efficiently as possible with the minimum waiting time.
Our omnichannel contact center solutions will enable you to process customer requests easily and build a remarkable customer experience. Voiptime Cloud software includes a multitude of specifically designed features, such as automatic call distribution (ACD) queues, intelligent call routing, call monitoring & call transfer, and customizable client cards.
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Deliver equally high customer service through all channels of communication (calls, web chats, emails, etc) on a single multichannel call center solution.
Stay available 24/7 and provide the self-service option for clients all over the world with a multi-level IVR menu, web chats, chatbot, and instant web callback after getting orders.
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Make your outbound call flow stable and close more insurance leads with the Predictive dialer daily.
With Voiptime contact center solution, you can quickly route incoming calls to the right department or best-suited agent. You can schedule voice broadcasting campaigns to inform your customer base about updates, promotions, loyalty programs, etc.
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Outsourcing
Scale quickly when you need it, launch new sales and telemarketing projects in minutes, not days.
Voiptime cloud-based call center software is designed to meet the core needs of BPO company with less up-front costs. Combine inbound and outbound call campaigns and set processing priorities for teams. Show all the necessary information about the caller in the client card and extended call scripts. The other dedicated contact center software features, such as powerful API, built-in quality assurance, live call monitoring, historical reporting, workforce optimization, provide your contact center managers an opportunity to monitor every process of your company, manage work in teams, coach new agents, and analyze overall productivity.
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Small business
Voiptime cloud-based call center phone system for small businesses ensures cost-effective automation of all the customer interactions, which significantly increases productivity across all departments.
Order the DID phone numbers to increase the local presence and get more answered calls. Our cloud-based call center software with CRM will help you get a handle on cold calls and easily achieve your business goals. Due to our intuitive interface, you don’t need to involve technical specialists in your daily routine.
Learn more HideDon’t fear change - embrace it!
Switch to the professional multichannel contact center solution
If your legacy business phone system doesn’t cut it anymore, replace it with modern contact center technology! Voiptime Cloud contact center software is simple, versatile, flexible, and efficient.
With our professional support team, the transition is a matter of days.
Contact us to see how it works for you.
Featured articles
When setting up a contact center you have to take many aspects into account and efficient software is one of the most important. There is a wide range of call & contact center solutions so it may be quite difficult to choose the most suitable. Let us outline the software features that are a must-have for your contact center.
Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.
Read more >
With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.
Read more >Frequently asked call center cloud phone systems questions
+What is call center software?
+What is multichannel contact center software?
To understand what a multichannel contact center solution is, let’s explore the difference between a contact center, call center, and hosted PBX. All of these systems are used for processing calls, but their capabilities are not the same.
- The acronym PBX stands for Private Branch Exchange, which is a technical term for "business phone systems". PBX systems have very basic capacities compared to call centers.
- A call center is a team of professional agents who address customer issues or do sales via a single communication channel - the voice.
- A contact center is very similar to a call center. However, the contact center agents interact with customers through many channels, including voice calls, live chat, social media, SMS, email.
A contact center solution is usually integrated with a customer relationship management (CRM) system, which simplifies the workflow and boosts the efficiency of the sales & customer support departments.
+Choosing the right call center software for your business
Call center software solutions can be classified into two main types:
On-premises call centers
On-premises contact center solution presumes that all infrastructure, hardware, and the software itself are based in your office. This type of call center requires installation and ongoing hardware & call center software maintenance.
All of this is usually controlled internally, so the company needs to either invest in technical training or hire more IT staff. It is less convenient and more costly compared to the cloud-based contact center software.
Cloud-based contact centers
Each cloud-based or virtual call center software is deployed in the vendor's data center, which provides quick launch, ongoing network monitoring, continuous updates, and flexible scaling.
Such contact center solutions are hosted in the cloud, so it takes minimum time to deploy. This arrangement significantly reduces the overall capital costs for the virtual call center software.
It eliminates all extra expenses that are inevitable with on-premises contact centers. You can start a call center with minimal upfront investments and pay only monthly subscription fees.
Cloud-based call center solutions are becoming a must-have nowadays. If you care about business continuity, you have to maintain the same level of customer service no matter where your employees are located. With a Voiptime Cloud contact center solution, your call center team can easily switch to and from the remote mode of operation without the need for complex configurations. All the tools needed for telesales and customer service are available from anywhere with a stable Internet connection.
+Why do businesses need cloud contact center solutions for the remote workforce?
Dealing with increased customer expectations and work-from-home issues, it's time for companies to do away with outdated PBX systems and move to the all-in-one cloud-based contact center solution. With Voiptime Cloud contact center solution, you can work from any location without any disruption, automate repetitive operations and provide quality customer support remotely. The transition of your workforce to remote mode is done easily and securely with cloud-based contact center tools, ensuring high call quality and connectivity.
Our user-friendly cloud call center software will also significantly improve the agent satisfaction, who can see all the necessary client information on a single screen, rather than switching between windows or business tools during the call. You can ensure your team's productivity with quality management tools, easily plan shifts with workforce management, control multiple KPIs with ultimate reporting using our call center software in the cloud. Due to the expertise of our staff, the transition to the new contact center solution for your company will be done quickly and professionally. Your contact center team can be up and running in days instead of weeks.
+How to seamlessly replace the limited PBX system with a modern contact center solution from Voiptime Cloud?
- Provide us with a description of the existing infrastructure and telephony map and show how the process of handling calls is organized now.
- Plan the location of the contact center department in your company (prepare internal numbers, plan communication between departments).
- Decide whether the cloud contact center solution should integrate with the existing IP PBX system, or SIP lines can be directly connected to the call center software.
- Coordinate internally on how telesales and customer service processes will be designed in the new contact center solution.
- Prepare the Statement of Work about configuring the Voiptime Cloud contact center solution together with our experts.
- Plan the migration to Voiptime Cloud contact center solution to make it a smooth & painless process for your employees and customers. Complete training for your agents, supervisors, and managers.
- Disable legacy phone system (PBX) after the launching of a new solution (with our contact center solution allows you to organize business telephony without the necessity to preserve any other PBX system).
+Why are cloud-based call center software solutions implemented for businesses of all sizes?
With cloud contact center solutions, all hardware and software maintenance and updates are provided by the vendor, allowing you to focus on your own business. All you need is a computer, a headset, and a reliable internet connection. It is very easy to organize a virtual call center with remote agents in multiple locations and enable call center management from anywhere. Voiptime Cloud provides an efficient cloud-based contact center solution that will help you optimize the efficiency and effectiveness of customer support, sales, and call centers. Our contact center software on the cloud doesn't require a complicated time-consuming setup and allows you to scale up easily.