Improve Customer Satisfaction with

Cloud Call Center Software

Watch your outbound sales skyrocket and take your business to the next level with Voiptime Cloud Solution!

Be One Step Ahead

All-encompassing Reporting

Keep your finger on the pulse of your business!

Voiptime Cloud is a universal virtual center software.

Call monitoring and reporting
  • View the processing status of each call.
  • View current stats of each agent and monitor performance.
  • View complete user activity reporting.
Sales reporting
  • Monitor the movement of leads and see statistics on actual clients.
  • Get reporting on each campaign.
  • Get complete information about each dial attempt.
Effective Team Management

Manage and control the performance of your contact center agents.

  • View extensive performance metrics of each agent; monitor individual and team performance.
  • Enable role-based team access; only the team members assigned to the campaign will be able to see the leads from it.
  • Utilize helpful tools that simplify daily operations; automate dialing and reporting and see all the necessary information on the agent desktop in real time.
Three Dialing Modes for Any Purposes

Find your perfect solution!

  • Choose between the Power Dialer, Predictive Dialer, and Preview Dialer to handle cold calls and warm contacts with ease.
  • Put to use fully customizable redialing rules. Apply your own recall intervals based on the status of each ignored call.
Extreme Flexibility

Shape up your strategy

  • Boost the productivity of your teams and increase the sales per day regardless of the size of your business.
  • Customize inbound & outbound campaigns and prioritize processing: prioritize and distribute calls between agents across and within teams.

Why Work with Us?

Cloud platform

Fully cloud-based call center software. No need for additional equipment, personnel, and CRM integrations. Use your own SIP provider at no extra cost.

Reliability

Your data is stored in the secure certified data center. We provide the highest level of protection. The guaranteed uptime is 99.5%.

Convenient pricing

No long-term contracts. Pay as you go every month or get extra discounts with six month and annual plans.

Versatility

Universal solutions for inbound, outbound, and blended campaigns. Scale your business at any time.

Customer support

Our experts are always ready to help you. Contact us via chat, email, phone, or help desk.

Help your inbound and outbound contact center teams
reach their full potential

Handle Various Types
of Calling Processes with Voiptime

Receive and process calls from your customers with ease! Focus on providing an amazing customer experience or closing sales. Our contact center software solution improves the quality of communication between the agent and customer by taking care of all the technical details and ensuring excellent customer service. A multitude of specifically designed features such as automatic call distribution (ACD) queues to decrease wait time, intelligent call routing, call transfer, and customizable client cards ensure that your agents focus on the right thing - communication with the customer.

Increase connect rates and improve customer interaction with our cloud-based call center software! Our software simplifies the work of your teams by helping you manage the leads, automate the calling process, and trace all interaction history. You can reach more prospects with the local caller-ID feature and triple the volume of outbound calls. Use lead distribution, web-to-lead API, automatic call, click-to-call, power dialer, predictive dialer, call recording and many other features to your advantage.

Maintain maximum control over your call center department! Your agents will handle all operations smoothly and competently with our hosted call center software. The solution will enable you to monitor the agent presence status and the overall performance of your team. It will also simplify the work of your contact center by taking over the call management with features like predictive dialer, progressive dialer, power dialer, automatic call distributor, and many more. Increase the productivity of your call center and watch your business grow! Get an amazing outbound and inbound call center solution in one package.

Voiptime Cloud to Transform Your Business

Voiptime Cloud call center software is especially effective for inside sales companies, BPO, and telemarketing call centers. Lower costs and reach your sales goals with our fully automated cloud-based lead management system. We will handle the technical side with our contact center software while you’ll be able to focus on what is truly important for your business.
Voiptime Cloud call center software solutions will enable you to easily connect with your clients and help you build positive customer experiences. Provide high-quality service with the help of Voiptime Cloud software. Easily connect your clients with their personal managers/agents who will provide top-notch customer service and handle requests as efficiently as possible with the help of the intelligent ACD call routing and 360 customer information services.
Voiptime cloud-based call center software is designed to meet the core needs of the BPO with minimum investment. Combine inbound call and outbound call campaigns and set processing priorities. The intelligent call routing feature ensures that the clients connect with the best-suited agent, which increases the overall quality of customer service. The other dedicated contact center software features, such as historical reporting and user KPI reporting, provide an opportunity to monitor every stage in the operation of your company, control projects, manage work in teams, and analyze overall productivity.
Voiptime Cloud call center software solution is particularly beneficial for small businesses. Our service ensures a cost-effective automation of all the internal operations, which significantly increases productivity across all departments. Capture prospective clients who provide their contact information and generate leads automatically with web-to-lead API feature. The latter is a great instrument which can be used to add, update, and query data in your organization. Our cloud service allows you to reach any country in the world. Buy the local (DID) phone number to increase the presence and get more answered calls. Also, the versatile cloud-based call center software of Voiptime will help you get a handle on the cold calls with an inbuilt CRM.
What is a Call Center Software?
Call center software is a telecommunication platform that automates call center operations and effectively processes large volumes of inbound and outbound calls. There are two basic types of the call center solutions: on-premises call center, and cloud-based or virtual call center.

On premises contact center presumes that all infrastructure, hardware, and software are based in your office. This type of call center requires installation and ongoing maintenance. All of this is usually controlled internally, hence the need for technical training to develop new skills based on the hardware maintenance requirements, or additional human resources. It is less convenient and more costly compared to the cloud-based contact center.

Each cloud-based or virtual call center is deployed in the vendor's data center, which provides quick launch and flexible scaling. Such contact centers are hosted in the cloud, thus fully reliant on a stable internet connection. This arrangement significantly reduces the overall capital costs for the virtual call center software by eliminating all extra expenses that are inevitable with on-premises contact centers.

With cloud contact center solutions, all hardware and software maintenance and updates are provided by the vendor, allowing you to focus on your own business. All you need is a computer, a headset, and a reliable internet connection. It is very easy to organize a virtual call center with home agents and enable call monitoring and operations management from anywhere.

Voiptime provides an efficient cloud-based contact center solution that will help you optimize the efficiency and effectiveness of customer support, sales and call centers. Our cloud-based call center software doesn’t require complicated time-consuming setup and CRM integrations for you to start working.

The best tools to grow sales and revenue

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