Be One Step Ahead
Keep your finger on the pulse of your business!
Voiptime Cloud is a universal virtual center software.
- View the processing status of each call.
- View current stats of each agent and monitor performance.
- View complete user activity reporting.
- Monitor the movement of leads and see statistics on actual clients.
- Get reporting on each campaign.
- Get complete information about each dial attempt.
Manage and control the performance of your contact center agents.
- View extensive performance metrics of each agent; monitor individual and team performance.
- Enable role-based team access; only the team members assigned to the campaign will be able to see the leads from it.
- Utilize helpful tools that simplify daily operations; automate dialing and reporting and see all the necessary information on the agent desktop in real time.
Find your perfect solution!
- Choose between the Power Dialer, Predictive Dialer, and Preview Dialer to handle cold calls and warm contacts with ease.
- Put to use fully customizable redialing rules. Apply your own recall intervals based on the status of each ignored call.
Shape up your strategy
- Boost the productivity of your teams and increase the sales per day regardless of the size of your business.
- Customize inbound & outbound campaigns and prioritize processing: prioritize and distribute calls between agents across and within teams.
Why Work with Us?
Cloud platform
Fully cloud-based call center software. No need for additional equipment, personnel, and CRM integrations. Use your own SIP provider at no extra cost.
Reliability
Your data is stored in the secure certified data center. We provide the highest level of protection. The guaranteed uptime is 99.5%.
Convenient pricing
No long-term contracts. Pay as you go every month or get extra discounts with six month and annual plans.
Versatility
Universal solutions for inbound, outbound, and blended campaigns. Scale your business at any time.
Customer support
Our experts are always ready to help you. Contact us via chat, email, phone, or help desk.
Help your inbound and outbound contact center teams
reach their full potential
Handle Various Types
of Calling Processes with Voiptime
Receive and process calls from your customers with ease! Focus on providing an amazing customer experience or closing sales. Our contact center software solution improves the quality of communication between the agent and customer by taking care of all the technical details and ensuring excellent customer service. A multitude of specifically designed features such as automatic call distribution (ACD) queues to decrease wait time, intelligent call routing, call transfer, and customizable client cards ensure that your agents focus on the right thing - communication with the customer.
Increase connect rates and improve customer interaction with our cloud-based call center software! Our software simplifies the work of your teams by helping you manage the leads, automate the calling process, and trace all interaction history. You can reach more prospects with the local caller-ID feature and triple the volume of outbound calls. Use lead distribution, web-to-lead API, automatic call, click-to-call, power dialer, predictive dialer, call recording and many other features to your advantage.
Maintain maximum control over your call center department! Your agents will handle all operations smoothly and competently with our hosted call center software. The solution will enable you to monitor the agent presence status and the overall performance of your team. It will also simplify the work of your contact center by taking over the call management with features like predictive dialer, progressive dialer, power dialer, automatic call distributor, and many more. Increase the productivity of your call center and watch your business grow! Get an amazing outbound and inbound call center solution in one package.
Voiptime Cloud to Transform Your Business
call center software solutions?
On premises contact center presumes that all infrastructure, hardware, and software are based in your office. This type of call center requires installation and ongoing maintenance. All of this is usually controlled internally, hence the need for technical training to develop new skills based on the hardware maintenance requirements, or additional human resources. It is less convenient and more costly compared to the cloud-based contact center.
Each cloud-based or virtual call center is deployed in the vendor's data center, which provides quick launch and flexible scaling. Such contact centers are hosted in the cloud, thus fully reliant on a stable internet connection. This arrangement significantly reduces the overall capital costs for the virtual call center software by eliminating all extra expenses that are inevitable with on-premises contact centers.
With cloud contact center solutions, all hardware and software maintenance and updates are provided by the vendor, allowing you to focus on your own business. All you need is a computer, a headset, and a reliable internet connection. It is very easy to organize a virtual call center with home agents and enable call monitoring and operations management from anywhere.
Voiptime provides an efficient cloud-based contact center solution that will help you optimize the efficiency and effectiveness of customer support, sales and call centers. Our cloud-based call center software doesn’t require complicated time-consuming setup and CRM integrations for you to start working.