Improve customer satisfaction with

Cloud call center software

Provide the best customer experience across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Сontact Center platform.

Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud
Call Center Software | Cloud Contact Center Solution - Voiptime Cloud

Hear our customers

Why more than 1000 companies trust us

Fast integration

Customer relationship and flexibility

Customer support

We had a task to quickly build a call center with the support of our custom CRM and were surprised with the exact match of Voiptime Cloud contact center solution.

Rostyslav K., CTO, TOAST

It's really great call center software that helps to lead and manage our customers.
It helps to organize our sales in a more productive way so that we don't miss any opportunity.
Thanks to the real-time call center analytics and real-time dashboard, I can now analyze and control my metrics and monitor my team's work.

Vladimir L., IT Coordinator, Dunapack Tavria LLC

Everything is just so intuitive.
Once you register, you can start automatic dialing immediately, what can be easier?
And of course, I must admit the cheapest call rates I ever found.
Very happy with Power Dialer which saved a lot of time for me and my team.
Customer support is on the highest level, and always responds very quickly.

Oleksandr I., CEO, Beforehello

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* Effective from November 10 till December 10. For new users only.

The best call center software solutions for businesses of all sizes

Cloud call center software, contact center solutions - Voiptime Cloud

Configure intelligent skills-based routing and distribute phone calls according to business hours, customers' choice, and connect customers with qualified agents, who can solve their questions in the best way possible. Deliver great customer service using the following advanced features: automatic call distributor (ACD), interactive voice response (IVR) system for IVR self-service, smart call routing and skill-based routing, and IVR queue callback.

Cloud call center software, contact center solutions - Voiptime Cloud

Automate the outbound dialing process and reach 3X more potential clients with our fastest auto dialer (Preview & Progressive & Predictive dialers) with fully customizable time zone and redialing rules settings. Run agentless campaigns for customer surveys, promotions, confirmations of orders, or debt collection.

Cloud call center software, contact center solutions - Voiptime Cloud

Smooth out call spikes and decrease agents' idle time by distributing inbound and outgoing calls, as well as other channels of communication within and across agent groups. Empower your agents with dynamic scripting and other functionalities for agent scripting and CTI screen pops to access relevant customer information across the channels.

Cloud call center software, contact center solutions - Voiptime Cloud

Provide an outstanding customer experience on any channel (voice, SMS, email, web chat software). Send follow-up emails and SMS during the call without switching to another software. Control the agent productivity regarding digital channels with Voiptime Cloud call center software.

Cloud call center software, contact center solutions - Voiptime Cloud

Improve agent performance management and agent experience with the help of quality assessment scorecards, call center software options to record calls, and live call monitoring. Create and manage optimal team schedules, track lateness, and distribute workload smartly to improve agent efficiency with our built-in workforce management tool.

Cloud call center software, contact center solutions - Voiptime Cloud

View extensive performance metrics of each agent; monitor individual and team KPIs on the real-time dashboards. Understand the processing status and average handle time of all previous interactions, find the bottlenecks, and get actionable insights from ultimate real-time reporting & analytics.

Cloud call center software, contact center solutions - Voiptime Cloud

Integrate call center management software with your core business systems by API, Zapier, or Iframe. Show the consolidated caller information from your customer relationship management system in the unified agent interface of your Voiptime Cloud call center solution.

Cloud call center software, contact center solutions - Voiptime Cloud

Operate globally and increase the contact rate on the new markets with local and toll-free phone numbers. Be sure to receive unparalleled reliability and crystal-clear call quality with our partner Twilio, the time-tested VoIP carrier.

Provide the best service
to meet increased customer expectations

With the help of our omnichannel call center software, you will empower your agents and ensure uninterrupted customer service across all communication channels.
Contact us to transform your business today with significant cost savings!

What makes us different?

Cloud call center software, contact center solutions - Voiptime Cloud

Get access to the ready-to-go virtual contact center solution, already configured according to your needs. The easy-to-use interface allows you to perform all daily operations without the necessity to involve IT specialists. At the same time, the training for agents takes minutes, they can easily start working almost immediately.

Cloud call center software, contact center solutions - Voiptime Cloud

We are committed to your success, and that's why we offer an intense adaptation period for the first month. You can design all required processes together with your personal manager during a live personalized training session and constantly receive recommendations on how to improve your contact center efficiency, based on the detailed analysis of your operation.

Cloud call center software, contact center solutions - Voiptime Cloud

With more than 10 years of experience in the call center software industry, we not only resolve issues but also proactively prevent them. Our experts ensure ongoing network real-time monitoring and technical support. Contact us via chat, email, phone, or help desk

Cloud call center software, contact center solutions - Voiptime Cloud

To validate the best way of operation we can assist you with a detailed IT infrastructure audit & processes audit (if necessary). Our experts will assess the current situation and provide you with detailed recommendations. Such an audit will help you to avoid unplanned downtime and increase your department’s productivity.

Cloud call center software, contact center solutions - Voiptime Cloud

Describe your business processes and previous configurations to your personal manager on the day first, and we make your migration from the on-premise phone system to the modern cloud call center solution as smooth as possible.

Cloud call center software, contact center solutions - Voiptime Cloud

We have a huge successful experience in implementing cloud contact center solutions for financial, medical, educational organizations, insurance, e-commerce companies, BPO's, and multiple others. We will define and implement the most effective software solution to fit your needs.

Cloud call center software, contact center solutions - Voiptime Cloud

With our flexible cloud call center pricing you will pay fewer upfront costs and get more value for each user. You will feel the result of implementing the web based call center software from Voiptime in less than 1 month period.

Cloud call center software, contact center solutions - Voiptime Cloud

Seasonal demand changes will not affect the performance of your virtual call center. Increase the number of user subscriptions for onsite or remote customer service teams within a few hours, when required, and go back to the previous number when demand decreases. Managing remote teams becomes even easier with total control over agent idle time rate and agent efficiency metrics.

Recognized by professionals

Key features
of our contact center solution

Cloud call center software, contact center solutions - Voiptime CloudUnified agent interface (voice, web chat, email)

Cloud call center software, contact center solutions - Voiptime CloudAutomatic call distribution (ACD)

Cloud call center software, contact center solutions - Voiptime CloudComputer telephony integration (CTI)

Cloud call center software, contact center solutions - Voiptime CloudCTI Screen Pop

Cloud call center software, contact center solutions - Voiptime CloudIntelligent call routing

Cloud call center software, contact center solutions - Voiptime CloudInteractive Voice Response (IVR) system

Cloud call center software, contact center solutions - Voiptime CloudCall scripting

Cloud call center software, contact center solutions - Voiptime CloudPredictive, Progressive, and Preview dialers

Cloud call center software, contact center solutions - Voiptime CloudCall center tools for management

Cloud call center software, contact center solutions - Voiptime CloudBlacklist numbers

Cloud call center software, contact center solutions - Voiptime CloudCall recording

Cloud call center software, contact center solutions - Voiptime CloudReal-time dashboards & live call monitoring

Cloud call center software, contact center solutions - Voiptime CloudHistorical advanced reporting

Cloud call center software, contact center solutions - Voiptime CloudCRM integrations

Cloud call center software, contact center solutions - Voiptime CloudQuality management

Cloud call center software, contact center solutions - Voiptime CloudWorkforce management

Cloud call center software, contact center solutions - Voiptime CloudLocal & Toll-Free numbers

Cloud call center software, contact center solutions - Voiptime CloudBYOC option (bring your own carrier)

Improve business continuity & disaster recovery
with a cloud call center solution from Voiptime Cloud!

We help small & medium-sized businesses and enterprises solve critical challenges facing them today and stay competitive.

Best cloud call center solutions for your team

Handle various types of cloud-based calling processes with Voiptime

Inbound
call center solution

Receive and process inbound calls and web chats from your inbound callers with ease! Commit to taking care of all the technical details and ensuring excellent customer service during incoming calls.

Outbound
contact center solution

Increase connect rates and improve customer interaction with our cloud-based call center solution!

Blended
call center solution

Grow your business faster and improve customer satisfaction and customer engagement! An amazing omnichannel call center solution in one package.

Business transformation you’ve been looking for

What industries can benefit from our modern call center cloud technology?

Run multiple outbound campaigns with lower costs and reach your sales goals with our fully automated cloud-based call center solution.

Voiptime Cloud call center software is especially effective for inside sales companies, BPO, and telemarketing call centers. We will handle the technical side with our cloud contact center software while you'll be able to focus on what is truly important for your business - communication. Moreover, you can perform the fastest automatic dialing - up to 100 dials per hour - and eliminate call abandonment rate with our ultimate auto dialers. Use also text-to-speech feature of all-in-one cloud contact center solution.

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Connect your clients with their personal managers who will provide top-notch customer service and handle requests as efficiently as possible with the minimum waiting time.

Our omnichannel contact center solutions will enable you to process customer requests easily and build a remarkable customer experience. Voiptime Cloud software includes a multitude of specifically designed standard features, such as automatic call distribution (ACD) queues for call queue management, intelligent routing, call monitoring & call transfer, and customizable client cards. Combine inbound and outbound calling campaigns and set processing priorities for sales teams and customer service teams.

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Deliver equally high customer service through all channels of communication (calls, web chats, emails, etc) on a single multichannel call center solution.

Stay available 24/7 and provide the self-service option for clients all over the world with a multi-level IVR self-service menu, web chats, chatbot, and instant web callback after getting orders. Use all inbound calling services to optimize call queue management, improve customer satisfaction and boost customer retention.

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Make your outbound call flow stable and close more leads with the Predictive dialer daily.

With Voiptime contact center solution, you can quickly route incoming calls to the right department or best-suited agent. You can schedule voice broadcasting campaigns to inform your customer base about updates, promotions, loyalty programs, etc.
Initiate outbound dialing for lead generation, sales of new services or debt collection, send proactive notifications via any communication channel - with Voiptime Cloud software this will take no effort.

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Scale quickly when you need it, launch new sales and telemarketing projects in minutes, not days. Voiptime cloud-based call center software is designed to meet the core needs of BPO companies with less up-front costs.

Show all the necessary information about the caller in the client card and extended call scripts in dynamic scripting mode. The wide range of features, such as powerful API, built-in quality assurance, live call monitoring, historical reporting, workforce optimization, provide your contact center managers an opportunity to monitor every process of your company, manage work in service and sales teams, coach new agents, and analyze overall productivity.


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Voiptime cloud-based call center phone system for small businesses ensures cost-effective automation of all the customer interactions during customer journey, which significantly increases productivity across all departments.

Order the DID phone numbers to increase the local presence and get more answered calls. Our call center software with CRM will help you get a handle on cold calls and easily achieve your business goals. Due to our intuitive interface, you don't need to involve technical specialists in your daily routine.


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Don’t fear change - embrace it!
Switch to the professional multichannel contact center solution

If your legacy business phone system doesn't cut it anymore, replace it with modern contact center technology that uses multichannel communications! Voiptime Cloud contact center software is simple, versatile, flexible, and efficient. With our professional support team, the transition is a matter of days.
Contact us to see how it works for you.

Request pricing

Featured articles

When setting up a contact center you have to take many aspects into account and efficient software is one of the most important. There is a wide range of call & contact center solutions so it may be quite difficult to choose the most suitable. Let us outline the software features that are a must-have for your contact center.

Read more >

Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.

Read more >

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

Read more >

Frequently Asked Questions

+What is call center software?

+What is multichannel contact center software?

To understand what a multichannel contact center solution is, let's explore the difference between all solutions. All of these systems are used for processing calls, but their capabilities are not the same.

  • The acronym PBX stands for Private Branch Exchange, which is a technical term for "business phone systems". PBX systems have very basic capacities compared to call center cloud phone systems.
  • A call center platform also includes a team of professional customer support agents who address customer issues or do sales via a single communication channel - the voice. Moreover, you can easily manage remote teams, control agent availability and reduce agent idle time, and track other metrics, such as abandonment rate, agent availability and other crucial rates of performance management.
  • A contact center is very similar to a call center. However, the contact center agents interact with customers through many channels, including high-quality calls, live chat, social media, SMS, email. A solution for contact centers is usually integrated with a customer relationship management (CRM) system, which simplifies the workflow and boosts the efficiency of the sales & customer support departments.

+How does call center software function?

+Choosing the right call center software for your business

Call center software solutions can be classified into two main types:


On-premises call centers
On-premises contact center solution presumes that all infrastructure, hardware, and software itself are based in your office. This model of infrastructure requires installation and ongoing hardware & call center software maintenance.

Cloud-based contact centers
Each cloud-based solution, such as a virtual call center, is deployed in the vendor's data center, which provides quick launch, ongoing network monitoring, continuous updates, and flexible scaling. Cloud software infrastructure significantly reduces the overall capital costs for virtual call center software. You can start a cloud call center management system with minimal upfront investments and pay only monthly subscription fees.

Call center software solutions are becoming a must-have nowadays. If you care about business continuity, you have to maintain the same level of customer service no matter where your employees are located. With a Voiptime Cloud contact center solution, your call center agents can easily switch to and from the remote mode of operation without the need for complex configurations.

+Why do businesses need cloud contact center solutions for the remote workforce?

Dealing with increased customer expectations and work-from-home issues, it's time for companies to do away with outdated PBX systems and move to the all-in-one cloud-based contact center solution. With Voiptime Cloud contact center solution, you can work from any location without any disruption, automate repetitive operations and provide quality customer support remotely.

Our user-friendly cloud call center software will also significantly improve agent satisfaction, who can see all the necessary client information on a single screen, rather than switching between windows or business tools during the call. Moreover, you get capabilities for third-party software integrations via AI(artificial intelligence), like helpdesk software or CRM system.

+How to seamlessly replace the limited PBX system with a modern contact center solution from Voiptime Cloud?

  • Provide us with a description of the existing infrastructure and telephony map and show how the process of handling calls is organized now.
  • Plan the location of the department in your company (prepare internal phone numbers, plan communication between departments).
  • Decide whether the cloud contact center solution should integrate with the existing IP PBX system, and whether SIP lines can be directly connected to the call center software.
  • Coordinate internally on how telesales and customer service processes will be designed in the new contact center solution.
  • Prepare the Statement of Work about configuring the Voiptime Cloud contact center solution together with our experts.
  • Plan the migration to Voiptime Cloud contact center solution to make it a smooth & painless process for your employees and customers.
  • Disable the legacy phone system (PBX) after the launching of a new cloud call center solution.

+Why are cloud-based call center software solutions implemented for businesses of all sizes?

With cloud contact center solutions, all hardware and software maintenance and updates are provided by the vendor, allowing you to focus on your own business. All you need is a computer, a headset, and an internet connection. It is very easy to organize a virtual call center with remote agents in multiple locations and enable call center management from anywhere.

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