Deliver great customer service using the abundance of features - automatic call distributor (ACD), multi-level interactive voice response (IVR) system, skills-based routing), Web callback & IVR callback, etc.
Trusted by 1000+ users
We help your business succeed:
Hear our customers
"We had a task to quickly build call center with the support of our custom CRM and were surprised with the exact match of Voiptime Cloud product."
Rostyslav K., CTO, TOASTRead the story
Discover endless opportunities with Voiptime Cloud
The best call center software solutions for businesses of all sizes
Inbound
Outbound
Automate the dialing process and maximize outbound call volume with our fastest auto dialer (Preview & Progressive & Predictive dialers) with flexible timezone and redialing rules settings.
Blended
Distribute inbound and outbound calls within and across agent groups. Empower your agents with call scripts to have all important information in one place.
Multichannel
Process web-chats, send follow-up emails and SMS without switching to another software. Control the agent effectiveness regarding non-voice communications easily.
Workforce
optimization
optimization
Improve the call center staff capabilities with the help of the call recording, quality management, workforce management, and detailed agent reporting.
Real-time and
historical reporting
historical reporting
Monitor individual and team KPIs on the real-time dashboards. Find the bottlenecks and get actionable insights from ultimate historical reporting & analytics.
CRM integration
Get the most from your Voiptime Cloud solution. Integrate it with your current business systems by API, Zapier or Iframe and show the latest customer data to your agents during the call.
Global reach
with local presence
with local presence
Increase the contact rate on the new markets with local phone numbers for more than 100 countries. Be sure to receive unparalleled reliability with the most redundant VoIP carrier for call centers - Twilio.
Why work with us?
Cloud platform
Fully cloud-based call center software. No need for additional equipment or personnel. Use your own IP telephony provider at no extra cost.
Security & reliability
Your data is stored in the secure certified data center. We provide the highest level of protection. The guaranteed uptime is 99.9%.
Versatile technology
Unlike other business phone systems, Voiptime Cloud has professional solutions for inbound, outbound, and blended campaigns. All contact center solutions are available when you need them.
Customizable solution
The software that suits your business needs. Scale easily, make use of flexible call center features and leverage CRM integration.
Convenient pricing
No long-term contracts. Pay as you go every month or get extra discounts with annual plans.
Customer support
Our professional services experts ensure ongoing network monitoring and technical support. Contact us via chat, email, phone, or help desk.
Recognized by professionals
Best solutions for your team
Commit to taking care of all the technical details and ensuring excellent customer service during incoming calls.
Receive and process inbound calls and web chats from your customers with ease! Our multichannel contact center software solution improves the quality of communication between the agent and customer. A multitude of specifically designed features that decrease wait time, such as automatic call distribution (ACD) queues, intelligent call routing, call transfer, and customizable client cards ensure that your agents focus on the right thing - communication with the customer.
Outbound contact center
solution
Increase connect rates and improve customer interaction with our cloud-based call center solution!
Our software simplifies the work of your teams by helping you manage the leads, automate the calling process, and trace all interaction history. You can reach more prospects with the local caller-ID feature and triple the volume of outbound calls. Use call logging, lead distribution, web-to-lead API, automatic call, click-to-call, power dialer, predictive dialer, call recording and many other features to your advantage.
Grow your business faster! An amazing omnichannel call center solution in one package.
Your agents will handle all operations smoothly and competently with our hosted call center software. The omnichannel call center solution will enable you to monitor the agent presence status and the overall performance of your team. It will also simplify the work of your contact center by taking over the call control and customer relationship management. Use with auto dialers (predictive dialer, progressive dialer, power dialer), automatic call distributor and intelligent routing (to route calls to the best-suited agent) and many more.
User reviews
Business transformation you’ve been looking for
What industries can benefit from our modern call center technology?
Sales and Telemarketing
Voiptime Cloud call center software is especially effective for inside sales companies, BPO, and telemarketing call centers. Lower costs and reach your sales goals with our fully-featured cloud-based contact center solution. We will handle the technical side with our contact center software while you’ll be able to focus on what is truly important for your business. Help your inbound and outbound contact center teams reach their full potential!
Learn more
Learn more
Customer Service
Provide high-quality service with Voiptime Cloud software. Our omnichannel call center solutions will enable you to easily get in touch with your clients and help you build positive customer experience. Connect your clients with their personal managers/agents who will provide top-notch customer service and handle requests as efficiently as possible with the help of the intelligent ACD call routing and 360 customer information services.
Outsourcing
Voiptime cloud-based call center software is designed to meet the core needs of BPO with minimum investment. Combine inbound call and outbound call campaigns and set processing priorities. The intelligent call routing feature ensures that the clients connect with the best-suited agent, which increases the overall quality of customer service. The other dedicated contact center software features, such as historical reporting and user KPI reporting, quality monitoring, workforce optimization, provide an opportunity to monitor every stage in the operation of your company, control projects, manage work in teams, and analyze overall productivity.
Small Business
Voiptime Cloud call center software solution for small businesses ensures cost-effective automation of all the internal operations, which significantly increases productivity across all departments. Capture prospective clients who provide their email address and generate leads automatically with web-to-lead API feature. The latter is a great instrument which can be used to add, update, and query data in your organization. Buy the local (DID) phone numbers to increase the presence and get more answered calls. Our cloud-based call center software with CRM will help you get a handle on cold calls and easily achieve your business goals.
Don’t fear change - embrace it!
If your old business phone system doesn’t cut it anymore, replace it! Voiptime Cloud is simple, versatile, flexible, and efficient.
With our professional support team, the transition is a matter of days.
Contact us to see how it works for you.
What is a call center software?
Call center software is a telecommunication platform that automates call center operations and effectively processes large volumes of inbound and outbound calls. There are two basic types of call center solutions: on-premises call center, and cloud-based or virtual call center.
What is a multichannel contact center software?
To understand what is a multichannel contact center, let’s explore the difference between a contact center, call center, and hosted PBX. All of these systems are used for processing calls, but their capabilities are not the same.
- The acronym PBX stands for Private Branch Exchange, which is a technical term for "business phone systems". PBX systems have very basic capacities compared to call centers.
- Call center is a team of professional agents who address customer issues or do sales via a single communication channel - the voice.
- Contact center is very similar to a call center. However, the contact center agents interact with customers through many channels, including voice calls, live chat, social media, SMS, email.
- Contact center is usually integrated with customer relationship management (CRM) system, which simplifies the workflow and boosts the efficiency of the customer support/sales department.
Choosing the right call center software
for your business
call centers
On-premises contact center presumes that all infrastructure, hardware, and software are based in your office. This type of call center requires installation and ongoing hardware maintenance. All of this is usually controlled internally so the company needs to either invest in technical training or hire more people. It is less convenient and more costly compared to the cloud-based contact center.
contact centers
Each cloud-based or virtual call center is deployed in the vendor's data center, which ensures quick launch and flexible scaling. Such contact centers are hosted in the cloud, so they fully rely on a stable internet connection. This arrangement significantly reduces the overall capital costs for the virtual call center software. It eliminates all extra expenses that are inevitable with on-premises contact centers.
for businesses of all sizes
With cloud contact center solutions, all hardware and software maintenance and updates are provided by the vendor, allowing you to focus on your own business. All you need is a computer, a headset, and a reliable internet connection. It is very easy to organize a virtual call center with home agents and enable call monitoring and operations management from anywhere.
Voiptime provides an efficient cloud-based contact center solution that will help you optimize the productivity and effectiveness of customer support, sales and call centers. Our contact center software on the cloud doesn’t require complicated time-consuming setup and CRM integrations for you to start working.
Featured articles
When setting up a contact center you have to take many aspects into account and efficient software is one of the most important. There is a wide range of call & contact center solutions so it may be quite difficult to choose the most suitable. Let us outline the software features that are a must-have for your contact center.
Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.
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With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.
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