Boost Prospecting and Sales
Move from time-consuming click-to-dial to intelligent Power and Predictive dialers and triple the number of live conversations per day. Increase actual talk time and improve team productivity. All failed call attempts will be redialed automatically.
Increase Agent’s Efficiency
Ensure the stable call flow and keep every agent focused. They need only one solution to ensure the best customer experience. Your agents will stay motivated because our system connects them only with live calls.
Implement Proactive Communication
Be proactive. Inform your customers with the help of automated calls about everything they need to know without the agents’ involvement. Our automated telemarketing software will do it quickly and efficiently using a text-to-speech converter and auto dialing.
Scale Seats in Days
Scale when you need it and add new telesales reps less than in 1 day. The intuitive interface shortens their onboarding time. Just log in and start selling.
Reach Out to Your Potential Customers Globally
Stay connected with your global customers easily, with 100+ international numbers and the most affordable call rates. Increase the reach rate displaying the same area code as your contact’s. It doesn’t matter where your telemarketing team is located.
Simplify Agent Coaching
Monitor the real-time activity of your agent team to see who is on call now. Connect to the active conversation with a call whispering when your new team member needs help. Gather even more insights from agent-customer interactions using call recordings.
Get All-in-one Solution for Different Types of Calls
Handle both incoming and outgoing calls with our blended call center solution. Provide excellent interaction with customers during inbound telemarketing campaigns.
Manage Team Performance
Track key performance indicators of call center productivity (Logged in time, Talking time, Not ready time, User occupancy, etc.). See the effectiveness of all your inbound and outbound activities on real-time dashboards.
3 Dialing Modes (Preview, Power and Predictive dialers)
Focus on the client, not on the dialing. Choose the mode that suits you best and let your agents have live conversations instead of listening to busy signals, beeping or voicemail.
Flexible and Easy Campaign Configurations
Do not waste your time running outbound campaigns manually. Set up a start date and time for every campaign and our solution will control its operation. Launch agentless telemarketing campaigns with our auto dialer software.
Make your outbound calls in compliance with all Do Not Call policies and legal regulations. Our software blocks the numbers of people who have asked not to be contacted or were blacklisted by the company.
Online Monitoring and Detailed Statistics
Stay informed. Supervise your agents’ live conversations. Get detailed real-time analytics on all the interactions in your call center as well as summarized reporting.
Agent Teams and Task Priority
Be flexible. Organize agent teams for different types of campaigns. Create blended teams to handle all tasks and set priorities for some task or an agent.
Do not miss a single opportunity with our solution. Create callbacks for those prospects who are busy at the moment. Track these callbacks or assign them to every agent.
Quick Script Construction
Set call scripts for any need and every product. Use questionnaires, knowledge bases, and offers to improve an agent’s performance.
Auto Answering Machine Detection
Avoid voicemail from the start with our outbound telemarketing software. A system detects auto answering machines and connects your agents with real people only.
Professional team with huge experience in VoIP & telecommunication. We guarantee 99.5% uptime, great customer service, and technical support to help you solve all contact center software-related problems.
Your data is stored in a certified data center. It is fully encrypted and protected by firewalls, so you can rest assured knowing that everything is under the highest level of safety.
Adjust to the business needs without unnecessary hustle. Remove or add agents whenever you need. This function is especially useful for seasonal contact centers.
We are constantly developing new functionality and making various improvements to our call center solution.
Get monthly software updates automatically at no extra cost.
This technology enables quick and easy auto dialer setup and allows you to save time organizing the work of your agents regardless of their location.
Simply plug and play!
We cooperate with the top-tier VoIP carriers to provide the highest call quality.
We are also ready to give you a professional consultation regarding your IT infrastructure to help you get the most of your call center.
No IT staff is required to configure our software. The interface is intuitive and user-friendly. Call center newbies can rely on default settings, whereas seasoned experts can make use of more proficient campaign settings.
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