Reach maximum agent efficiency, increase call center profitability, and eliminate the manual dialing process with the best predictive dialing platform from Voiptime Cloud.
Works best for teams of 5-10+ agents.
The cloud-based predictive dialer from Voiptime Cloud is an easy-to-use, affordable and scalable solution for outbound calling campaigns.
Cloud predictive dialer filters busy signals, unanswered calls, disconnected calls, and routes only answered calls to agents.
Advanced dialer algorithm predicts agent availability for the next call and places outbound calls to multiple contacts at the same time.
Reach the maximum agent productivity with the Voiptime predictive dialing platform:
Make your call center more productive with Voiptime Cloud auto dialer software solutions!
Create outbound call campaigns in a few minutes. You can easily add a call script, configure an autostart option, enable time zone settings or adjust the after-call time to make your campaigns even more efficient. Depending on your needs at any given time, Voiptime outbound dialer solution allows you to easily switch between dialing modes: Predictive, Preview, and Progressive dialers. Our automated dialing technology controls the dialing rate every second, and increases or decreases the number of simultaneous calls accordingly.
Our outbound dialing system allow you to assign inbound and outbound tasks to the same agent team and set different priorities for these tasks. In such a way, with priority-based blending, your agents can process customer callbacks after missed campaign calls or help inbound agents manage high volumes of incoming calls.
Outbound Predictive dialer software offer comprehensive outbound campaign reports that include detailed information about each call attempt, its duration and status,
the agent who handled the call, and everything you need to know about each call point-by-point.
Real-time monitoring incorporates a complete summary of call center productivity in real time.
Outbound dialing system from Voiptime Cloud records every conversation, which is an important quality assurance feature in cloud contact center software. A Predictive dialer system enables you to whisper during any dialogue between your agents and customers to help them in difficult situations. So it is easy to monitor the agents' activity and control their performance, to check whether they meet the highest quality standards and whether they follow compliance regulations.
When working with a cold base, it is extremely important to reach as many contacts as possible. Cloud Predictive dialer software allows you to configure redialing intervals for failed dialing attempts. Thus, with cloud dialer system agents will be able to process up to 100% of the customer database and not waste time on routine dialing.
This predictive dialer function enables call center agents to schedule calls to customers who are not ready to talk right now. Outbound dialer will generate an auto callback at the scheduled time during an outbound campaign and redirect this call to the available agent.
Outbound call campaigns are subject to serious legal regulations, and it is critical that the call centers are compliant with DNC policies. Our outbound dialing system is designed to help your agents stay within the designated limits; it blocks blacklisted contacts and ones that have specifically asked not to be contacted.
Our contact center software features built-in CRM, so there is no need to go through a complicated and time-consuming integration procedure. Using predictive dialer with CRM your agents can easily check the caller details and the previous interaction history on their agent screens during the call.
Maintain the local presence with toll-free and local phone numbers in more than 100 countries. With the help of the Local Caller ID feature, you will dramatically increase contact rates. Just order the necessary phone numbers from us to stay in touch with your customers.
Our contact center software allows you to create flexible call scripts that will be displayed on the agent's screen during inbound and outbound calls. Include in them all the information necessary to address complex customer questions. As a result, your agents will be able to follow the company's communication standards and provide the best possible customer experience.
This predictive dialing function will help you find the best time for communication across different regions. Our predictive dialing system allows you to specify outbound call campaign working times for time zones, so you don't have to worry that your agents might cause their customers inconvenience with late-night calls.
Make seamless two-way API integration between Voiptime contact center solution with dialer and other business tools, like CRM, billing or helpdesk systems, that you use in your business. Update customer data between systems and keep your agents up-to-date with the latest customer information.
The cloud-based predictive dialer software can be used as part of any marketing campaign or sales process in call centers. But it is extremely effective for:
Unified agent interface (voice, web chat, email)
Automatic call distribution (ACD)
Computer telephony integration (CTI)
CTI Screen Pop
Intelligent call routing
Interactive Voice Response (IVR) system
Predictive, Progressive, and Preview dialers
Call center management tools
Real-time dashboards & live call monitoring
Local & Toll-Free numbers
BYOC option (bring your own carrier)