The cloud-based predictive dialer solution from Voiptime Cloud is an easy-to-use, affordable and scalable solution for outbound calling campaigns.
Cloud predictive dialer software filters busy signals, unanswered calls, disconnected calls, and routes only answered calls to agents.
Advanced dialer algorithm predicts agent availability for the next call and places outbound calls to multiple contacts at the same time.
Reach the maximum agent productivity with the Voiptime predictive dialing platform:
Make your outbound call center more productive with Voiptime Cloud auto dialer software solutions!
Create outbound call campaigns in a few minutes. You can easily add a call script, configure an autostart option, enable time zone settings or adjust the after-call time to make your campaigns even more efficient. Depending on your needs at any given time, the Voiptime outbound dialer solution allows you to easily switch between dialing modes: Predictive, Preview, Power and Progressive dialers. Our automated dialing technology controls the dialing rate every second, and increases or decreases the number of simultaneous calls accordingly.
Our outbound dialing system allows you to assign inbound and outbound tasks to the same agent team and set different priorities for these tasks. In such a way, with priority-based blending, your blended call center team can process customer callbacks after missed campaign calls or help inbound agents manage high volumes of incoming calls.
Outbound Predictive dialer software offers comprehensive outbound campaign reports that include detailed information about each call attempt, its duration and status,
the agent who handled the call, and everything you need to know about each call point-by-point.
Real-time monitoring incorporates a complete summary of call center productivity in real-time mode.
Outbound dialing system from Voiptime Cloud records every conversation, which is an important quality assurance feature in cloud contact center software. A Predictive dialer system enables you to whisper during any dialogue between your agents and customers to help them in difficult situations. So it is easy to monitor the agents' activity and control their performance, to check whether they meet the highest quality standards and whether they follow compliance regulations.
When working with a cold base, it is extremely important to reach as many contacts as possible. Cloud-based Predictive dialer software allows you to configure redialing intervals for failed dialing attempts. Thus, with cloud dialer system agents will be able to process up to 100% of the customer database and not waste time on routine dialing.
This predictive dialer function enables call center agents to schedule calls to customers who are not ready to talk right now. Outbound dialer will generate an auto callback at the scheduled time during an outbound campaign and redirect this call to the available agent.
Outbound call campaigns are subject to serious legal regulations, and it is critical that the call centers are compliant with DNC policies. Our outbound dialing system is designed to help your agents stay within the designated limits; it blocks blacklisted contacts and ones that have specifically asked not to be contacted.
Our contact center software features built-in CRM, so there is no need to go through a complicated and time-consuming integration procedure. Using a predictive dialer system with CRM your agents can easily check the caller details and the previous interaction history on their agent screens during the call.
Maintain the local presence with toll-free and local phone numbers in more than 100 countries. With the help of the Local Caller ID feature of Voiptime predictive dialing platform, you will dramatically increase contact rates. Just order the necessary phone numbers from us to stay in touch with your customers.
Voiptime cloud contact center software allows you to create flexible call scripts that will be displayed on the agent's screen during inbound and outbound calls. Include in them all the information necessary to address complex customer questions. As a result, your agents will be able to follow the company's communication standards and provide the best possible customer experience.
This predictive dialing function will help you find the best time for communication across different regions. Our predictive dialing system allows you to specify outbound call campaign working times for time zones, so you don't have to worry that your agents might cause their customers inconvenience with late-night calls.
Make seamless two-way API integration between Voiptime contact center solution with dialer and other business tools, like CRM, billing or helpdesk systems, that you use in your business. Update customer data between systems and keep your agents up-to-date with the latest customer information.
The cloud-based predictive dialer software can be used as part of any marketing campaign or sales process in call centers. But it is extremely effective for:
Unified agent interface (voice, web chat, email)
Automatic call distribution (ACD)
Computer telephony integration (CTI)
CTI Screen Pop
Intelligent call routing
Interactive Voice Response (IVR) system
Predictive, Progressive, and Preview dialers
Call center management tools
Real-time dashboards & live call monitoring
Local & Toll-Free numbers
BYOC option (bring your own carrier)
+What is a cloud predictive dialer, and why does it triple the productivity?
It's one of a kind of automatic dialing software naturally designed for any office-based or remote outbound call center with the purpose of maximum contacting in a minimum time. It is suitable for telemarketing activities and reaching prospects and customers in the cold base. Fully functional when you have at least five agents available for a calling campaign.
+How many agents do you need for the predictive dialing system, and how does it work?
Frankly, the predictive dialing system calculates the dialing pace for the group of sales reps. The software’s statistical algorithms take into account the data such as the availability of agents, the average call duration, answered rate, abandon rate, and more.
The maximum speed of contacting and rep's live talking is grounding on the dialing process when the Voiptime Cloud's system expects the end of the conversation and dials the next number at once. As a result, the rep ends up working with the contact to instantly proceed to the next.
+How does predictive boost agent efficiency?
The predictive dialing system at least triples the talking time and increases agents’ occupancy up to 4/5 of their overall working time in comparison with manual dialing modes. For example, advanced algorithms guarantee results: for an 8 hours shift, your agents talk up to 6 hours each. One of the merits is the component for avoiding answering machines to connect agents only to live people.
+What businesses are constantly using the predictive dialer and profit?
The predictive have a wide array of usage in niches such as debt collection, promotion, surveys, BPO, insurance, and any telemarketing activities and calling avenues with huge prospects and customers base.
+How to start a predictive dialer campaign?
You need to make just 3 steps. First, gather at least 5 or more agents in one group for the campaign. Then, upload the calling lists for the campaign. And finally, customize settings to start the campaign at once.
+How do you know how many customers you can reach using cloud predictive dialer software?
Set a goal, for example, of making at least 3000 phone calls per day. Then, let’s presume we have a contact rate of 60%, which is equal to 1800 live calls. Now, you need to know that the effective time of an agent per 6-hour shift is around 4 hours and 12 minutes, it’s 70% of the shift.
So, to accomplish your business goals of 1800 live calls per day you need at least 15 agents for the calling campaign.
+What to know before buying subscriptions for cloud predictive dialer software?
First of all, the main advantage is the capacity to work from any part of the world, in your office, home, you name it. And the reason why it’s economical and cost-effective is 100%-free from upfront investments.
You are paying for what you are achieving. The requirements for use are desktop/laptop; headsets with the micro and wired internet connection.
You can start to close sales and reach customers within 24 hours after achieving the necessary number of subscriptions.
The Voiptime Cloud's outbound calling software is a cloud-based system you can use from office, home, or any remote location that improves your agent's efficiency, resilience, and talking capacities.
+What are the KPI metrics of the cloud predictive dialer software you need to track to constantly profit?
Abandon rate (AR) is one of the most critical KPI metrics because it is regulated and monitored by the federal agencies in the US, the Ofcom in the UK, and most of the developed countries. The FCC and Ofcom restrict this metric by 3%.
And most of the agencies around the globe have between 3% and 5%. That’s why the Voiptime Сloud’s predictive dialing system instantly identifies the spikes of the ARs and slows the dialing pace, if necessary.
Average answer delay (AAD) is another metric you should constantly review. It shows in seconds how much time your potential customers wait for a connection with the live agent before hanging up.
Agents occupancy. Agent’s occupancy is the actual talking time agents spend (in minutes and seconds) during the overall working shift.
The agent idle time. The idle time is an unproductive activity, such as waiting for starting of the campaign, incoming calls, searching for additional information about potential customers, etc.
The average seizure ratio (ASR). The metric indicates the percentage of contacts with live prospects and customers versus failed dialing attempts.
+What is the key difference between predictive, power (progressive), and preview dialers?
There're significant differences between predictive and power dialing modes you must understand. The purpose of the predictive dialing system is to simultaneously dial the next phone number from the list when the conversation is expected to end. On the other hand, the power dialer connects agents with one consumer at a time until they're ready for the next call.
Now, the preview dialer delegates to an agent the option to choose relevant numbers from the list. After the evaluation and consideration, an agent makes a decision about calling or not. Additionally, it furnishes you with info about each consumer. For example, available account details, name, address, credit card, purchasing activity, etc