Predictive dialer is a smart automated telephone dialing system for managing outbound calls.
Log in, filter leads by any criteria, create a campaign in minutes, and process massive databases with an utmost efficiency.
Works best for teams of 10+ agents.
Provides campaign managers with current agents’ activity status, a progress report on each Predictive dialer campaign (the status of each call, the number of completed calls, the last call date), and a complete summary of call center productivity in real time. This is an essential feature for management, monitoring, and control within a cloud call center, and it is supported by predictive dialers.
Predictive dialer software offers comprehensive outbound campaign reports which include detailed information about every call attempt, the duration and status, the agent who worked with the call, etc. Advanced reporting incorporates everything you need to know about each call point-by-point.
The application records every single conversation, which is an important quality assurance feature in cloud contact center software. Predictive dialer enables you to listen to any dialogue between your agents and customers, to monitor the agents’ activity and control their performance, to check whether they meet the highest quality standards and whether they follow compliance regulations.
When working with a cold base, it is extremely important to reach as many contacts as possible. Predictive dialer software allows you to configure redialing intervals for failed dialing attempts. Thus, operators will be able to process up to 100% of contacts from the list.
This predictive dialer function enables sales reps to create auto callbacks during an outbound campaign. Predictive dialer will generate a callback and redirect the call to an agent who is not busy at the moment.
Voiptime Cloud contact center software provides several dialing modes. Depending on your needs at any particular moment, it allows you to easily switch between the Predictive dialer, Preview dialer, Power dialer, and Progressive dialer systems.
Outbound call campaigns are subject to serious legal regulations, and it is critical that the call center is compliant with DNC policies. Predictive dialer is designed to help your agents stay within the designated limits; it blocks blacklisted contacts and ones that have specifically asked not to be contacted.
Our call center software features built-in CRM, so there is no need to go through a complicated and time-consuming integration procedure. Also, agents can easily retrieve customer information and all call records from CRM for later review.
Potential customers are less likely to respond to calls if the number is completely unfamiliar. The Local Caller ID feature in predictive dialer enables your outbound call center to increase contact rates. You can purchase DID number of any region with Voiptime Cloud platform and connect with more leads.
Our call center software constructs a flexible script that will be displayed on the agent’s screen next to the client card. Predictive dialer will create a helpful working environment for operators to be ready to deal with tough queries from their customers and assist them in following communication standards of the company and providing the best customer service.
This predictive dialing function will help you find the best time for communication across different regions. Our contact center application will display time zones of customers so that agents will be able to plan their communication in advance without worrying that they might cause their customers inconvenience with late-night calls.
A user-friendly, full-range application program interface (API) in predictive dialer is a great tool that enables you to integrate the Voiptime contact center solution with other business applications you use for your work.