Agents can see the status of a campaign as well as statistics of completed calls on the dashboard. At the same time, owner can track statistics of all agent groups.
Power dialer solution is a module of our LMS so you don’t have to integrate it with any system. You could view the whole interaction history during the call and create new notes in the client card.
You can create callback to any date and time and the system will dial it at a preset period and send it to any person who is assigned to the same campaign.
You can use your own number or purchase the DID number of any needed country or region from us and, thus, increase the number of answered calls.
A Power Dialer is an automated telephone dialing system that connects prospects with agents. To understand the mechanism, here is how it works: power dialer makes a call to a specific number fetched from the system, as soon as the call is answered it is routed directly to the salesperson or, if it reaches the voicemail, it moves to the next number in a list and dials it so that the process goes on.
Power dialer software is easy to use since only the calls attended by people are transferred to the salespeople or agents. It is also effective as it saves time from checking and dialing each number and waiting to respond of actual callee. Moreover, the quality of connection is very high as callers get instant response and information because calls are placed only when an agent is available. Thus, there is no risk of dropped calls or irritated customers. Power dialers are suitable for all campaigns, from customer care follow-up calls to telesales.
|Criteria||Predictive dialer||Power dialer|
|Call logic||predicts the number of calls to be dialed at once||calls numbers one by one|
|Avaliability of agent||dials when agent is about to become available||dials only when agent is available|
|The size of the agents group||5+||1+|
|Risk of call drops||minimal risk if you have enough agents||no risk|
|Recommendations for use||is extremely effective for cold calls||is effective for warm contacts|
Your agents still dial hundreds leads list day after day but it is still too large and you don’t want to waste any of the leads. This is where a power dialer app comes to the assistance. The main advantages of Power dialer are: