On the dashboard agents can see the status of a campaign as well as statistics of completed calls. At the same time, owner can track statistics of all agents groups.
Need to connect with hundreds of prospects? Tired of manual dialing routine?
A Power Dialer is an automated telephone dialing system that connects prospects with agents. To understand the mechanism, here is how it works: power dialer makes a call to a specific number fetched from the system, as soon as the call is answered it is routed directly to the salesperson or, if it reached to the voicemail, it moves to the next number in a list and dials it so that the process goes on.
Power dialer app is easy to use since only the calls attended by people are transferred to the salespeople or agents. It also effective as it saves time from checking and dialing each number and waiting for respond of actual callee. Moreover, the quality of connection is very high as, with the help of power dialer software, callers get instant response and information because it places calls only when an agent is available and can handle a call. Thus, there is no risk of dropped calls or irritated customers. Power dialer is suitable for all campaigns, from customer care follow-up calls to telesales.
|Criteria||Predictive dialer||Power dialer|
|Call logic||predicts the number of calls to be dialed at once||calls numbers one by one|
|Avaliability of agent||dials when agent is about to become available||dials only when agent is available|
|The size of the agents group||5+||1+|
|Risk of call drops||minimal risk if you have enough agents||no risk|
|Recommendations for use||is extremely effective for cold calls||is effective for warm contacts|
Your agents still dial hundreds leads list day after day but it is still too large and you don’t want to waste any of the leads. This is where a power dialer app comes to the assistance. The main advantages of Power dialer are: