Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out.
Although customers use many non-voice channels to contact you, phone calls remain relevant. Virtual phone numbers can give you more flexibility than regular ones. Do you want to learn more about their benefits? Keep reading!
Despite the multitude of digital channels, phone calls remain relevant. Proper call handling can help your business to establish strong relationships with customers by increasing their satisfaction. That’s when business phone etiquette comes into play. Let’s try to outline the main aspects of it.
To keep existing customers satisfied a high level of call center service is extremely important One of the key metrics to measuring customer satisfaction is FCR First Call Resolution It shows whether the customer s problem or issue was resolved during the first interaction with company representatives If the customer...
Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article.
Do you want to make your competitors happy? Definitely not. But if you don’t care about customer satisfaction in your call center it may well happen. Let’s try to find out how to measure and improve this important metric.
Every call center agent has dealt with difficult customers more than once Whether their anger or frustration is justified or not your agents response is what really matters It may make your unhappy customer the happy one or break their relationship with your company Here are some tips on how...
Staff attrition in call centers has always been one of the management’s headaches. Has anything changed since the COVID-19 pandemic? How to reduce the attrition rate in your call center? Let’s try to figure it out in our new article.