Call Center Insights and Best Practices Blog

Dec 01, 2021

A business model logically describes how an organization creates, delivers to customers, and acquires value - economic, social, and other forms. The process of developing a business model is part of the business strategy.

Nov 29, 2021

How To Generate A Bundle Of Money Only With Customer Service Team?

The great product is the reason why customers came to you. And great customer service with remarkable communication skills that defuse every customer complaint is something they need constantly. Think about it! When you meet every single customer expectation, you satisfy certain needs of people.

Nov 17, 2021

Best Software Deals for Black Friday 2021

Are the Black Friday Software Deals pleasant and resounding words for you? Perhaps it works when you use your chance to purchase the right product and achieve large returns? Or when you achieve only long-term, interesting, profitable, and instant offers?

Nov 11, 2021

Call Center Change Management Guide

If you’ve got 20 minutes to read this article, we guarantee the sustainability of your call center change management.

Nov 02, 2021

Proven Ways to Improve Sales Without Additional Expenses

Sales are the single most important activity that keeps your company’s gears moving. Despite this fact, executives neglect valuable sales techniques and rely on other tricks and gimmicks for revenue growth. Let’s bring the light on the big picture on proven closing sales techniques for call centers.

Oct 28, 2021

Top Tips On Handling Customer Complaints

Customer complaints are one of the hottest topics these days All managers over the world look for effective strategies and blueprints on how to handle customer complaints and related issues Interestingly even if you are the best company on the market there is always a chance to achieve a bundle...

Oct 12, 2021

Keynote Differences Between Inbound and Outbound Call Center

Take a look at the real impact of inbound and outbound call centers. Define how they bridge the business and increase customer satisfaction.

Oct 05, 2021

Absolutely Legal Ways to Collect Every Dollar and Dime From Consumers

What is a debt collection call center? This is an on-demand call center with debt collection agents that initiate campaigns to collect as much debt as possible.

Sep 22, 2021

The Ultimate Guide to Cold Calling Scripts

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance In this guide we ll show you how something as simple as a script can help you maximize the efficiency...

Sep 17, 2021

Remarkable Inbound Call Center Sales Techniques

The success of a business is only the edge of the iceberg Yet what s at the bottom Have you ever wondered why particular companies are so successful Actually there are real reasons for it In the competitive markets there are no accidentals only scientific regularity Companies can make their...