Blog about Sales Automations, lead management system, cold calling & other

Mar 22, 2019

Build a Team of Rockstar Agents: Call Center Training Tips

Blog about Sales Automations, lead management system, cold calling & other

Whenever a business needs to hire new employees lots of questions arise How to arrange the whole process How much money to invest What strategies to use In this post we ll sort out the details of this process and give you some tips as to how you can ensure...

Mar 20, 2019

Set Up A Call Center Of Your Dream

Higher productivity at a lower cost or how to make your call center more cost-effective A call center can bring a number of benefits to your business but oftentimes with all the advantages come significant investments If you ve been running a call center for a while now you re...

Feb 04, 2019

Customer Success Story - TOAST. Ensuring top-notch customer experience in the time of growth

Jan 17, 2019

Time Zone Dialing According to Telemarketing Regulations

For us the start of the year was marked by the enormous planning of the goals for the next months and updating the product roadmap Our first release is focused on the time zone functionality This new feature gives you the ability to add the leads from different parts of...

Dec 26, 2018

Voiptime Cloud: 2018 in Review

The year is coming to an end On behalf of the entire Voiptime Cloud team we would like to wish you and your families a happy holiday season and a productive new year For us it's been a complicated yet interesting time Traditionally we want to take stock of the...

Dec 18, 2018

Team Calendar, Compliance Tools, Call Records Filtration and More

The 2018 year is coming to the end and we announce our latest product release for this year. Last time, we shared our plans with you and promised to simplify the appointment process, change the visibility of call records for the agents, etc.

Nov 30, 2018

The Biggest Reasons Why Customers Hate Your Call Center

It’s not a bad hold music. You seem to do your best to make your customers happy but people still hate getting in touch with your call center. And the worst part, they can’t really tell you what’s wrong. Sounds familiar?

Nov 22, 2018

Introducing New Pricing Policy and Some Useful Improvements

This release has fewer new features than the previous one. But we want to share some inside news with you :)

Oct 30, 2018

Outbound Call Center Efficiency: the KPIs You Don’t Want to Miss

Understanding what metrics to track is essential if you want to lead your team to success KPIs key performance indicators can show you the real picture of what s happening in your call center Whereas you don t need to track them all you must monitor the ones that best...

Oct 15, 2018

New Auto Start Feature for Campaigns, Working Status Limitations, and More

When software is your ally, amazing things can happen. This release is all about helping you delegate some routine responsibilities and reinforce the accuracy of operations at the same time. Without further ado, meet a brand-new auto start feature for campaigns, working status limitations, and improved integration capabilities!