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Call Center Insights and Best Practices Blog - Voiptime Cloud
Clients favor using three or more digital channels of contact with a firm - this is the data provided by McKinsey research As we have severally mentioned customer experience depends on how customer service meets customer expectations and customer requirements If it is more suitable for a client to use...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Customer service quality can be easily measured and tracked with the help of specific contact center metrics that point to problems and imperfections in your customer service strategy and performance These metrics are closely connected to such factors as customer expectations service level and potential customer retention and customer lifetime...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Do you want to collect direct customer feedback without any effort or time spent? Then this guide is for you. Check all abilities of VoIPTime Automated Phone Surveys to discover what your clients think and use this info to move to a new class of client service!

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Are you acquainted with the term call center dead air We bet that either not or know a little about it Why did such strange terminology appear in the high-tech industry But let's start from afar - the study states that phone calls are still the most common communication channel...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
We want to repeat a popular and obvious statement - the world is permanently changing and moving forward Have you ever thought about what a long way we have passed from the invention of the telephone to today s level of communication technologies For centuries the only two ways to...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The world has stepped into the digital era and we are following the rules created by digital transformation In fact all changes in the digitalization of communication immediately influence customer service as it is an industry where everything is about communication When people discovered the social media boom almost all...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Customer service plays the first role in establishing customer loyalty and retention creating opportunities for up-sales and cross-sales building customer-brand relationships and empowering brand advocacy By the way excellent customer service is the weapon that is the main in overcoming competitors and there s nothing to change this situation Customer...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Every contact center requires tools to control monitor and fix agents' activity during accomplishing work processes As most contact center operations are about calls or other communication types it is vital to bear an option to come up with assistance and support if agents can not solve customer issues on...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Customer service is a fast-changing industry that needs to cover rising customer expectations From year to year industry updates and people expect more and more from enterprises to assist them and solve their issues These occurrences have led to a situation where all enterprises require a solution to fulfill all...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
There are numerous call center KPIs but some of them really make difference for any organization and any business One such metric is a call abandonment rate as it points to many vital factors and areas of improvement and is one of the best indicators of your overall customer service...

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