Call Center Insights and Best Practices Blog

Mar 19, 2020

Why Consider Shifting to a Cloud Call Center

Call Center Insights and Best Practices Blog - Voiptime Cloud

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

Mar 12, 2020

SoftwareSuggest Honored Voiptime Call Center with 'User Recommended Software' Award

Taking into account the adherence to the customers and the exceptional service provided to them, SoftwareSuggest decided to endow Voiptime Call Center with the status of 'User Recommended Software'.

Jan 08, 2020

Why Call Center Quality Monitoring is Important for Every Business

In today's business customer service is crucial People can tolerate product imperfections as long as the company is ready to go above and beyond to satisfy their needs No wonder that organizations in various industries invest in call centers This is a great way to provide top-notch customer service Not...

Jan 03, 2020

Real-Time Monitoring in the Contact Center: Top 5 Benefits from Voiptime

Every business owner wants to achieve maximum efficiency but let's be honest you can t improve what you can't measure That's why real-time monitoring is extremely helpful for your business It gives you more control over the processes and it's especially helpful when it comes to sales and customer service...

Dec 27, 2019

The Ultimate Guide to Cold Calling Scripts 2020

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance In this guide we ll show you how something as simple as a script can help you maximize the efficiency...

Dec 19, 2019

What is IVR and How to Benefit from Using It?

Ever thought about how much value automation can bring to your business Automation already proves its worth in the customer service sphere The right solution can increase your profits and make your organization more effective One such system is IVR which helps immensely with increasing the number of returning customers...

Dec 17, 2019

Call Center Discipline Tips You Need To Learn Now

If you ve ever had a chance to run your call center you know that discipline can be a pressing issue Things like lateness unplanned days off and low KPIs can really damage your bottom line Whereas you don t want to be a nightmare boss who gives everyone the...

Oct 30, 2019

What is the Best Time of the Week for Cold Calling Executives?

Cold calling is one of the oldest sales techniques in telemarketing Although it has just a success rate even for skilled professionals because consumers are generally not very fond of being cold-called Nevertheless lots of people still make cold calls as it s a quick way to identify potential customers...

Sep 13, 2019

The Best Lead Generation Tactics to Fill up Your Sales Funnel in 2019

Where to get more leads? This is an important question for any business, no matter how big or small. If you want to boost your revenue, you should increase sales, but to close more deals, you need to fill up your funnel with more leads.

Aug 30, 2019

How to Set Up a Small Call Center to Manage 2000 Calls Daily?

Many entrepreneurs are hesitant whether they need to invest in organizing their own call center or using outsourcing services Indeed at times when on-premise call centers were the only option setting up such a facility was a real headache These days things are much easier you don t even need...