Predictive dialing technology is a holy grail of a modern outbound call center. Whereas good software can skyrocket the performance of your call center, bad software can dramatically decrease its efficiency. So what are the important things to look for when choosing a predictive dialer? Let’s find out.
We can t believe it s autumn already Time flies so fast when you work hard We keep doing our best to make your call center more efficient Today we are pleased to let you know that with the launch of the latest Voiptime Cloud updates you ll be able...
When it comes to increasing customer satisfaction, customer service is the most promising place to start. But it doesn’t mean that customer service industry struggles less. Organizations providing customer service face challenges all the time.
As you already know, new European privacy law (General Data Protection Law, or GDPR) goes into effect on May 25, 2018. It is aimed to introduce the unified approach to the processing and protection of personal data. Voiptime Cloud is committed to being compliant before May 25, 2018.