Call Center Insights and Best Practices Blog

Jul 19, 2020

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales.

Jul 16, 2020

Voiptime Cloud announces a partnership with SKWeston & Company

Jul 15, 2020

Webinar “COVID-19 impact on Call & Contact centers and the future outlook”

Review the transcript of our webinar COVID- impact on Call Contact centers and the future outlook to learn about the changes your call center may need in a situation of the 'New Normal' Experts from around the world shared their observations on how COVID- has affected the working process of...

May 25, 2020

How to Migrate to the Cloud and Take Your Data with You?

Over the last decade, contact centers evolved exponentially. Some six or seven years ago, you needed to purchase a bunch of expensive equipment and constantly invest in on-site support and maintenance. These days, you can entrust everything to the cloud vendor and still get the functionality of a full-fledged facility.

May 21, 2020

B2B Cold Calling Tips for Overcoming Objections [TEMPLATES]

One of the most challenging parts of B2B sales calls is overcoming objections that prospective clients may come up with trying to avoid your sales pitch. As a result, cold calling potential prospects can be hard and frustrating.

May 11, 2020

Call Center KPIs and Metrics 2020 [ULTIMATE GUIDE]

The times when organizations used to rely on intuition and educated guesses in making strategic decisions are long gone To meet your business goals now you need to measure the right metrics And when it comes to the operationally complex business elements like call centers the choice of KPIs can...

Apr 29, 2020

Best Ways to Reduce Cost-per-Call in a Call Center

Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.

Apr 17, 2020

Best B2B Sales Tips

Since B2B sales are usually associated with higher prices, more complicated processes, and various points of interaction across multiple channels, B2B companies need to comprise a team of highly qualified B2B sales professionals to maximize profits.

Apr 08, 2020

Coronavirus Creates a Stressful Experiment in Working Remotely

Even before the pandemic began working remotely was not something new for certain areas only Most companies from different fields now have the opportunity to work remotely and many have never had this experience As the virus spreads around the world many companies are now concerned about reducing the impact...

Apr 07, 2020

Contact Center vs Call Center: What's the Difference?

The rivalry is immensely rigid in every industry so businesses currently encounter a huge challenge how to meet the demanding customer requirements Either you provide a service or sell a product your business must guarantee an user experience supported by extraordinary business value Here contact and call centers come into...