Call Center Insights and Best Practices Blog

Jun 21, 2021

Creating RFP for Call Center - Once Difficult, Now Easy

Call Center Insights and Best Practices Blog - Voiptime Cloud

Call centers are still the best way to sell products and services because of speed and effectiveness They re like vital bridges in a B B and B C environment The bigger your business the more you need stability and functionality of this bridge While this bridge works properly customers...

Jun 17, 2021

Tips for Selling Insurance Over the Phone You Must Know Now

Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define cornerstones of the insurance process selling over the phone. Check out our tips.

Jun 09, 2021

How to Prepare the Effective Outbound Calling Campaign? [GIUDE]

The indicator of success or failure in an outbound campaign is a growing bank account of the company If sales and leads are soaring it is because of a prepared and conscious marketing strategy This article describes useful tips about the outbound campaign that you don t know But we...

Jun 03, 2021

Profitable Telesales Tips & Strategies that will ramp up the impact of your sales by an order of magnitude

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales.

Jun 03, 2021

Call Center Training Best Practices: Build a Team of Rockstar Agents

Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as best as possible.

Mar 31, 2021

Customer Service in E-commerce & Dropshipping: Best Practices and Tips

The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service.

Mar 25, 2021

How to Start a Telemarketing Call Center

Despite the many channels you can reach out to your prospects, telemarketing is still relevant. How to start a successful call center that will help you to turn more leads into your customers? We’ve outlined the main steps you should take.

Mar 23, 2021

Call Center: Is It Time to Go Virtual?

What is the right contact center implementation checklist? Do you also consider switching to a virtual call center? And if yes, what are the main advantages? Find out these answers below.

Mar 15, 2021

Virtual Phone Numbers. How to Get a Phone Number of (Almost) Any Country

Although customers use many non-voice channels to contact you, phone calls remain relevant. Virtual phone numbers can give you more flexibility than regular ones. Do you want to learn more about their benefits? Keep reading!

Mar 10, 2021

Phone Courtesy 101. Essentials of Business Phone Etiquette

Despite the multitude of digital channels, phone calls remain relevant. Proper call handling can help your business to establish strong relationships with customers by increasing their satisfaction. That’s when business phone etiquette comes into play. Let’s try to outline the main aspects of it.