Category IVR

Mar 09, 2023

What is an Automated Phone Calling System: Complete Guide

Call Center Insights and Best Practices Blog - Voiptime Cloud

It is totally clear that the best way of contact is a personalized way, but it is not always possible and needed to provide such contact. What’s more, some automated systems of communication may easily replace personal contact in some cases.

Feb 17, 2023

IVR Optimization Ultimate Guide

To start this article let s say the thing that no one wants to recognize - clients loathe using the interactive voice response system Unexpectedly We keep repeating that IVR is one of the self-service best practices IVR helps the contact center agent to reduce the number of unnecessary requests...

Oct 05, 2022

ACD versus IVR: Dissimilarity, Purpose, and Goal

Have you ever contacted any customer support department If yes then we can bet that you have experience in interacting with IVR or ACD technology Contrastively it is almost clear that you haven t asked yourself How routing is functioning in the customer service units and what are the names...

Nov 24, 2020

How to Create a User-Friendly IVR Script

As we ve already mentioned in our article about the most common IVR mistakes IVR can have either a positive or negative impact on your customer experience depending on how much attention you pay to its design and maintenance Now let s talk about creating an IVR script How to...

Oct 15, 2020

Things You Should Not Do With Your IVR and How to Prevent Them

Interactive Voice Response system IVR is the first point of contact between your customers and your company It can have either a positive or negative impact on your customer experience depending on how much attention you pay to its design and maintenance Let us outline the most common IVR mistakes...

Dec 19, 2019

What is IVR and How to Benefit from Using It?

Ever thought about how much value automation can bring to your business Automation already proves its worth in the customer service sphere The right solution can increase your profits and make your organization more effective One such system is IVR which helps immensely with increasing the number of returning customers...

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