Optimize customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups.
Provide your agents with access to all necessary customer-related information from our client cards or your own CRM system.
Simplify your call center operations and reach maximum people with minimum effort using IVR scripts with pre-recorded messages and other interesting options.
Give your agents full control over the customer-related activities and provide them with the tools for effective work.
Construct IVR scripts to improve caller navigation and help your customers reach the right agent or department.
Use three dialing modes (Progressive, Preview, Predictive) for more effective telemarketing & sales and proactive customer support.
Assist your agents during the call and help them maintain the right direction throughout the conversation (with questionnaire, knowledge bases, proposal blocks, etc.).
Connect with your prospects immediately after they leave a callback request while they are still interested in your product or service.
Link your account to our software and process emails in the Voiptime interface. View the body of the email, answer or forward it to other addresses, and set the processing statuses.
Use our widget to chat with website visitors, process multiple chats at once, view client cards and conversation script, redirect chats to other agents, and more.
Oversee the work of your agents during the shift and track the most important individual and team KPIs.
Connect to live calls or listen to pre-recorded conversations to audit the performance of your agents and help them get better.
Gather all the necessary data about the performance of your call center to make more informed business decisions.
Increase contact rates and contact more leads by purchasing the DID number of any region.
Order additional support and rest assured knowing that all the technical issues will be solved at any time of the day.
Seamlessly move your data to Voiptime Cloud from any other call center solution with the help of our professional team.
Use unlimited lines for both incoming and outgoing calls. You no longer need single-channel lines with a separate number for each operator.
Get professional advice from experienced Voiptime Cloud team regarding the technical side of your call center operation.