Voiptime Cloud Contact Center
Software Features

Empower your agents and satisfy your customers,
all with a single solution.

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Core call center functionality

  • Contact Center Software Features | Voiptime CloudAutomated Call Distribution (ACD)

    Optimize customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups.

  • Contact Center Software Features | Voiptime CloudCall center CRM

    Provide your agents with access to all necessary customer-related information from our client cards or your own CRM system.

  • Contact Center Software Features | Voiptime CloudAgentless campaigns

    Simplify your call center operations and reach maximum people with minimum effort using IVR scripts with pre-recorded messages and other interesting options.

  • Contact Center Software Features | Voiptime CloudAgent interface

    Give your agents full control over the customer-related activities and provide them with the tools for effective work.

  • Contact Center Software Features | Voiptime CloudInteractive Voice Response System (IVR)

    Construct IVR scripts to improve caller navigation and help your customers reach the right agent or department.

  • Contact Center Software Features | Voiptime CloudAutodialer

    Use three dialing modes (Progressive, Preview, Predictive) for more effective telemarketing & sales and proactive customer support.

  • Contact Center Software Features | Voiptime CloudCall scripting

    Assist your agents during the call and help them maintain the right direction throughout the conversation (with questionnaire, knowledge bases, proposal blocks, etc.).

  • Contact Center Software Features | Voiptime CloudWeb Callback

    Connect with your prospects immediately after they leave a callback request while they are still interested in your product or service.

Multichannel communication

  • Contact Center Software Features | Voiptime CloudEmail

    Link your account to our software and process emails in the Voiptime interface. View the body of the email, answer or forward it to other addresses, and set the processing statuses.

  • Contact Center Software Features | Voiptime CloudWebchat & chatbots

    Use our widget to chat with website visitors, process multiple chats at once, view client cards and conversation script, redirect chats to other agents, and more.

Monitoring & Reporting

  • Contact Center Software Features | Voiptime CloudCall monitoring

    Connect to live calls or listen to pre-recorded conversations to audit the performance of your agents and help them get better.

  • Contact Center Software Features | Voiptime CloudHistorical reporting

    Gather all the necessary data about the performance of your call center to make more informed business decisions.

Workforce optimization

Business tools integrations

  • Contact Center Software Features | Voiptime CloudAPI

    Ensure seamless two-way integration between the call center and other business tools.

  • Contact Center Software Features | Voiptime CloudIframe

    Display the URL of any webpage as a part of the scenario. Transmit additional parameters to open client cards automatically from your CRM.

Security & Scalability

  • Custom roles

    Each role can have permissions only to the functionality such users need.

  • Security compliance

    Voiptime Cloud solutions adhere to the most important security standards in the industry.

  • 99,9% uptime

    Voiptime Cloud technical team works hard to ensure the highest availability level at all times.

  • Remote agents

    Your agents can access Voiptime Cloud from any place with a solid internet connection.

  • Easy scaling

    Quickly add seasonal agents to your call center team without disrupting your workflow.

  • Encryption

    Your data is protected with robust encryption technologies.

Additional services

  • Contact Center Software Features | Voiptime CloudLocal Caller ID

    Increase contact rates and contact more leads by purchasing the DID number of any region.

  • Contact Center Software Features | Voiptime CloudPremium 24/7 support

    Order additional support and rest assured knowing that all the technical issues will be solved at any time of the day.

  • Contact Center Software Features | Voiptime CloudMigration services

    Seamlessly move your data to Voiptime Cloud from any other call center solution with the help of our professional team.

  • Contact Center Software Features | Voiptime CloudUnlimited concurrent calls

    Use unlimited lines for both incoming and outgoing calls. You no longer need single-channel lines with a separate number for each operator.

Ready to build
the best contact center?

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