See the Whole Picture
Detailed statistics reporting gives you complete information on all contact center processes. You evaluate agent productivity and workload, analyze campaign performance, see completed call scripts, and more. Export the required reports to .xlxs for further processing or receive the required data by API requests.
Analyze Agents’ Work
Estimate the time and labor costs of each operator. Find issues and optimize operator performance. Use the data you received to control the effectiveness of the contact center locations and to calculate salaries and bonuses.
Improve the Level of Service
Use Voiptime reporting tools to get complete information on the quality of service provided by your remote call center. View the complete data across various metrics and examine interaction analytics to make more informed decisions.
Improve service quality and simplify performance management with Voiptime Cloud.
Contact our team today to learn more about our call center reporting solutions.