Our CRM functionality for call centers is designed to store and organize information about your customers. Voiptime solution allows you to track the customer database in one working environment, without involving third-party systems in the process. It’s convenient, efficient and time-saving.
Flexible customizable client card
Add any number of customer card fields of the required types and determine the parameters for their display for agents. CRM system for a call center allows you to display certain fields of the client card only to users with the appropriate access level. It’s also possible to hide part of the contacts. For example, the agent sees only the first/second part of the phone number, email or physical address of the client. The call center CRM system is configured in a way to enable your supervisors or managers to completely hide some contact information from the agent.
Display of client card on agent screen
During each call, your agent can view a client card with all the available information on it, as well as a history of calls. If they are allowed to make changes to the fields, your agents can add or change some information in the CRM record, for example, add a new phone number, write a comment on the conversation, etc. A new client card is created automatically in CRM during the first contact.
Flexible filter construction
Voiptime Contact Center allows you to create filters with any combination of a client card fields in CRM for a call center. You can create filters with the most applicable configurations and use them, for example, when creating telemarketing campaigns.
Make sure that your agents have all the necessary data at hand to provide the best service for your customers. Integrate our software with other business tools or CRM to create the most comfortable working environment for your team and boost the productivity of the entire call center.
CRM blacklists for inbound call center
Add unwanted clients to the blacklists and play them a separate IVR message. Blacklisted numbers can be added by agents during a call on the incoming line with a reason. A manager controls the blacklist: adds or removes numbers, listens for conversations during which the client got on the list. In addition, you can add the number to the telemarketing blacklist.
No need to juggle between several solutions - find all the tools you need in one software.
Your agents will be able to access full and up-to-date customer information during the call.
Cloud call center solution with CRM minimizes operational cost and other expenses.
Our CRM solution designed to help you manage and retain more happy customers.
Obtain full information about your customers and agents with our extensive reports.
Call center CRM integration with other business tools is perfect for a more efficient workflow.
Our Voiptime Cloud contact center and CRM solution guarantee 99.9% uptime.
Our experts take full responsibility for the technical side of your contact center implementation and maintenance.
Voiptime Cloud is one of the leading call center CRM solutions on the market.
Would you like to learn more about the potential benefits of our software for your business?