Hosted Auto Dialer Software

The hosted auto dialer by nature is the tool of call center software for conducting fast and personal outbound calls to consumers. The paramount goal of the auto dialer is to reach consumers in exact days and times with a component of answering machine detection. The more consumers you need to call, the greater the necessity in auto dialers.
For instance, if you have 1000 consumers for calling, it's nearly impossible to accomplish using manual dialing. Yet the Power, Preview, and Predictive dialer will easily address calling goals in a world-class fashion.

This technology uses the high-speed internet as the delivery system for voice broadcasting. While the internet delivers the voice, the software controls communication processes. For instance, Voiptime Cloud’s hosted dialer solutions come with the system of answering machine detection.
The component of the DNC lists implementation guarantees the protection from unsolicited calls and safety from regulatory agencies. An auto dialer for telemarketing enables the connection of agents only with live consumers to save energy and money for the owner.
Once you upload the contact list, customize dialing speed, and create a group of agents. Then either power or a predictive dialer takes the outbound calling process into their own hands. As a manager, you allow for fuller control and real-time data about the calling process, both for groups and agents. Yes, fuller control means you can pause, stop, edit, and restart the campaign in your favor.

Advanced dialing algorithms and machine learning technology collect and analyze outbound calling activity. Specifically, it processes data about the number of agents, calling list, average talking time, average wrap-up time, and abandonment rates. As soon as you start the campaign the predictive hosted auto dialer software tracks the agent’s activities.
This data enables hosted dialers to use an automatic adjustment of dialing speed. You need at least 5 agents for the calling campaign using the predictive dialer.

The power dialer is one of the three hosted auto dialer modes, designed for calling qualified prospects and customers. Especially it is useful for sales calls, where the sale price varies from hundreds to thousands of dollars.
These are types of calls when agents have to input all the energy, communication skills, and persistence in order to take advantage of the final decision.
Here’s why the advanced features of the power dialer unburdened each agent from any manual dialing, verifying the accuracy of data, listing of scripts, and letting only talk, persuade, and close sales.

When calls require minimum mistakes from your side, this mode will help. This hosted auto dialer is intelligent because it allows you to choose the phone number from the list for observing the information on the consumer’s card before and throughout the call. The sales representative makes a decision about calling each consumer from the list after the end of the conversation.

The US, UK, and Canada have laws and conditions that regulate automated dialing campaigns to a certain degree. Telemarketing regulations address the time of manual or automatic dialer usage ( in the US it’s from 8 A.M to 9 P.M.), the frequency of calling (no more than a certain number of outbound call attempts per/period), and the way of calling (live calls, text messages, or robocalls).
By the way, the robo-dialer (automatic dialer) and pre-recorded audio messages are legal. Just make sure you use them on customers, which allows you to contact them in this way. These are consumers that constantly purchase from you.
There’re other regulations regarding outbound calls you should read in our blog or on the official websites. However, the main point is this: the law is the same for manual and auto dialers.
That’s why knowledge of telemarketing regulations, responsible usage, and calling with hosted dialer solutions is 100% legal and profitable.

The fully-fledged predictive, power, and preview auto dialers price is what it is worth. For instance, if you have 10 agents in a call center, then your Voiptime Cloud dialer pricing equals 57$ per user per month if you choose an annual plan. If you choose the monthly plan, it is 63$ per user per month.
A 70$ per month for one user if you choose the monthly plan and have less than 10 agents at the same shift. Find out about the progressive discount system that makes your plan even more economical.

The short answer is that: depends on outbound contact centers and their niche. The full answer is: depending on your needs, customer persona, quality and size of lead base, and other factors that influence on hosted dialer choice.
The power dialer will give you a lot of time and maximum power for persuasion, so it is preferable for communicating warm leads. If, however, you need to make the maximum outbound dialing to your cold base to contact as many prospects as you can, your choice is your choice is one of the hosted predictive dialer solutions.
And the preview hosted dialer software is about choosing the relevant phone number from the list, preparation when you observe the information about the customer, and click-to-call. The best target audience for preview dialer is high-net-worth customers, VIP prospects, or valuable B2B contacts.

Manual dialing systems such as mobile, landline, or office phones are the main cause of the low productivity. In 9 of 10 cases, calling without hosted dialer software is a chore beyond endurance.
Can your agent verify if this particular call is added to the Do Not Call list without a hosted auto dialer system or not? And the answer brings you between chances to experience the fines from FTC and guessing “What if?”.
Well, that sad story is not about the auto dialing software. The difference between the outbound productivity of agents using a hosted outbound dialer and manual dialings like day and night.