Virtual Call Center means that your call center employees don't have to work from a centralized location or time zone like in a traditional call center. Handle inbound and outbound calls as well as other types of requests from any geographic location on demand.
Voiptime Contact Center is an excellent 5-star virtual call center platform for delivering proactive customer service and agent coaching features with flexible managers' engagements. Deploying virtual call center software solution increases your business' anticipation and makes it more reliable.
All remote call center agents have access to a virtual call center platform hosted on the cloud. With virtual contact center software and cloud contact center provider, you weave multiple distributed offices and remote employees into one system.
Voiptime virtual contact center solution delivers tools for remote team performance monitoring, quality assurance, amazing call quality, and tracking main KPIs.
Your managers can control the productivity of all team members through various communication channels and all call center operations.
Create your contact center agent team from different time zones to ensure customer interaction 24/7.
All they need (aside from skills) to work with your remote call center software is a headset, computer, and good wired internet connection.
You are 100% money investing-free on bulky hardware and its maintenance. With a cloud-based virtual contact center, upfront costs are significantly lower, and you pay only for user subscriptions.
Get the virtual contact center solution with the full-fledged set for agent productivity, effectiveness, quality assistance tools from one vendor.
Your customers are 100% waiting-free because of intelligent routing technology. This virtual call center solution provides features such as callback creation to conduct a conversation when it is suitable for them.
Extend the number of ways to contact your prospects with the omnichannel contact center software. Your agents will be able to process web chats, send follow-up emails and SMS without switching to another software.
Achieve a virtual call center tool when your remote workforce is scattered across the world. Virtual call center software maintains the highest level of management and call center performance.
Track agent’s performance in real-time and make efficient decisions. Achieve valuable business insights with reliable and detailed reporting.
It's easy to stay in touсh with remote call center software despite disruptions your business faces. Migrate to the cloud call center and succeed with remote offices no matter what. Reduced cost of business achievable with our remote call center software ensures you handle calls seamlessly, effortlessly, and fearlessly.
All-in-one interface gives proactive control over all operations in remote call centers through devices such as desktops, laptops, and tablets. The authorized manager has a fully-fledged option to control and track agent performance in a single interface.
You have multiple options to customize your routing strategy, to connect customers only with a relevant agent, for a remarkable and 5-star customer experience. It gives an option to resolve problems or issues of customers within a first the first customer interaction, by eliminating waiting for minutes in a queue and frequent calls.
The virtual call center platform works for agents
Automation of dialing eliminates chores work from the virtual call center agent. Depending on the goal, the number of agents, and workload, you customize a proper dialing strategy to ensure success. Agents are highly motivated and energized by concentrating on conversations with live customers.
Amazing SLAs & KPIs metrics
Even if your call center has hundreds of agents at a time, this tool gives you real-time insights about call center performance.
You observe the activity of every virtual call center agent such as first resolution call (FCR), repeat calls, call transfers, missed calls, etc.
Use KPIs metrics to track the hottest call center’s activities such as performance quality, customer retention, conversion rate, monthly sales growth, average wrap-up time, call volume, abandon call rate (ACR), etc.
Amazing call quality
That gives you the options to track the hottest call center’s activities, such as performance quality, because of one of the hugest and successful providers — Twilio.
Astonishing interaction with customers
When your day is over, there are always customers that want services outside of your regular schedule. IVR & intelligent routing grant you the information about calls outside your business hours and forward such calls to your outsourcing partner or remote location.
First of all, don’t miss any message or a call from a customer as it was in a traditional call center with a centralized location. Use a chat bot or callback function to reach them when possible. As a result, increase customer satisfaction and conversion rates.
Arming agents with relevant information
Use computer telephony integration (CTI) screen pops, and contact center integration with customer relationship management (CRM) systems, for better engagement with customers.
Put all the relevant issues and information about a customer in front of the agent’s eyes. Give an option to fast transfer a call to other agents without losing a customer’s attention.
Step 1. Describe Your Business Tasks
Provide your personal manager with all the necessary information. Get an initial training session on our cloud call center software features.
Step 2. Prepare Remote Agents’ Workplaces
You're free from investing in expensive hardware or infrastructure. All you need is a headset, desktop/laptop or tablet, and a good internet connection.
Step 3. Get a Cloud-based Solution Adjusted to Your Workflow
Get customized remote call center software up and running within 2 business days. Quick setup from our team and full deployment of a call center according to your business demands.
Step 4. Launch Your Call Center Operations
Start your virtual call center and analyze the first results and necessary setting adjustments with the help of your personal manager.
Step 5. Monitor Your Agents’ Performance in Real-time Mode
Track your agents' performance with our reporting tools in real-time mode. Make informed decisions based on detailed statistics using a single interface.
Voiptime solutions are created and supported by VoIP & telecommunication professionals with huge experience in the industry. Our team guarantees 99.5% uptime, top-notch customer service, and the best technical support to help you solve cloud contact center software-related problems.
We as a cloud contact center provider ensure your business and customer data are always secure by aligning with rigorous security frameworks and privacy laws. The entire system is virtualized and redundant, with an extensive backup system. We work only with certified data centers and sign a non-disclosure (NDA) agreement on request.
Your call center will be customized, for market and customer demands. Run a new call center from a remote location, reduce or increase the number of agents whenever you need it. It is extremely useful for seasonal businesses or remote offices.
We are constantly developing our solution and adding various improvements to it. Voiptime contact center software provider gives free updates on a regular basis.
FULLY CLOUD-BASED SOLUTION
Reduce overhead costs on hardware and on-premise phone system purchase and maintenance. Implement full-featured cloud call center software in 48 hours. Save time and use it for organizing the work of your remote agents. Simply plug and play!
HIGHEST VOIP QUALITY
We partner with the top-class VoIP carriers to provide the highest level of call quality. If you need professional advice regarding your IT infrastructure, our experts are ready to help you.
You get a fully customized call center solution from the start, with call routing, blended queues, a Predictive dialer, call center monitoring tools, etc. Your manager can perform daily tasks on their own, without the IT staff's involvement. An intuitive and user-friendly interface will allow your agents to start working quickly and easily.
Remote work is becoming a reality for an increasing number of businesses. Many contact centers have also followed this trend. Do you also need to choose a virtual call center? If yes, what are the advantages? Let’s try to find out.
Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.Read more >
Work at home has become a pervasive reality. Many businesses across the globe switched to a remote mode for who knows how long. A pandemic made them rethink their hiring, onboarding, and engagement strategies. We’ve tried to briefly outline what steps your contact center should take to reduce employee turnover while working with remote agents.Read more >