Call Center Insights and Best Practices Blog - Page 33

Oct 04, 2016

Contact Center Trends 2016

Call Center Insights and Best Practices Blog - Voiptime Cloud

Multichannel communication, social media messangers, self-service, IVR, voice biometrics, videochats, virtual agents, big data, - call center trends 2016.

Sep 29, 2016

Author: Eugene Siuch

Business Automation – Reduce Errors in Customer Service

People will always do mistakes. Your agent may be superhuman, but he is still a human. So, he makes mistakes too.

Sep 27, 2016

Author: Tanya Gonchar

8 Hints How to Attract and Manage Leads

Lead management is one of the keystones of your business. Here are some hints on how to nurture leads effectively.

Sep 22, 2016

Author: Tanya Gonchar

Blended Call Center Model: Outbound and Inbound Combination

Call blending allows agents to deliver both inbound and outbound calls, depending on the demand and on the strategy.

Sep 13, 2016

Author: Tanya Gonchar

How Text-to-Speech Feature May Serve Your Business?

Text to Speech solution converts data into sounds.

Sep 08, 2016

Author: Tanya Gonchar

Call Center Management: Improve Customer Experience with IVR

Interactive Voice Response System (IVR) is a telephony solution that gathers data about callers and routs them to the appropriate agent.

Author: Tanya Gonchar

10 Critical Sales Metrics You May Have Overlooked

If the first thing you do in the morning is not coffee but checking up performance statistics of your reps, you are a top sales manager. You can download the fresh charts and schemes, but the team can still work less productive than it should.

Author: Tanya Gonchar

Automatic Call Distribution System (ACD): a Must-Have Call Center Tool

With the growth of your business, the number of customer queries in your call center is on the rise. How to optimize your workflow and make your agents not inundated with calls? Let’s talk about the call distribution system and how it fosters gener...