Call Center Insights and Best Practices Blog - Page 7

Sep 04, 2023

The Best Sales Tactics of Cold Calling [UPDATED]

Call Center Insights and Best Practices Blog - Voiptime Cloud

Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?

Aug 29, 2023

Author: Eugene Siuch

Call Center Automation: All You Have to Know

We all live in the era of automation of all processes, such as automatic task closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the neares...

Aug 21, 2023

Author: Tanya Gonchar

Contact Center vs Call Center: What's the Difference?

The rivalry is immensely rigid in every industry, so businesses currently encounter a huge challenge ‒ how to meet the demanding customer expectations? Whether you provide a service or sell a product, your business must guarantee a user experience ...

Aug 18, 2023

Author: Eugene Siuch

Call Center Queue: Definition and Features For Call Center Queuing

Call center queue isn't just an unpleasant queue for customers, it is a vital call center feature that helps to optimize the work of the entire department.

Aug 14, 2023

Author: Eugene Siuch

Troubles With High Calling Volumes: How To Prevent

Office-based and remote contact centers over the globe experience a high call volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, flexible,...

Jul 28, 2023

Author: Eugene Siuch

Sales Types: Definitions and Methodologies

We all know what are sales - it is when a seller provides a product or service to a buyer in exchange for money. The history of sales, maybe, goes back to the early beginnings of mankind. But the fact is that sales now are much more complicated than ...

Jul 21, 2023

Author: Eugene Siuch

Average Handle Time: Complete Guide

Continuing our cycle of articles about call center metrics, we decided to write a guide to calculating average time of handling in call centers. This contact center metric is called Average Handle Time (AHT), or Average Handling Time. Why do you need...

Jul 17, 2023

Author: Eugene Siuch

Top Worst Ways to Start a Cold Call: Main Telemarketing Mistakes

Start in sales is half of the whale way. We often look for cold calling techniques that really work, but how many times have you ever tried to discover the truth about the cold calling mistakes made by most telemarketing specialists? Telemarketing is...

Jul 14, 2023

Author: Tanya Gonchar

How Much Does Your Call Center Cost?

During highly competitive times, all smart executives of contact centers consider reducing call center costs on calling while maintaining or improving the customer service quality. Call center costs are a great part of business expenses, and the lowe...

Jul 03, 2023

Author: Tanya Gonchar

Customer Service in E-commerce & Dropshipping: Best Practices and Tips

The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service.