Call Center Insights and Best Practices Blog - Page 32

Nov 25, 2016

3 Reasons to Focus on Your Weakest Customer Service Channel

Call Center Insights and Best Practices Blog - Voiptime Cloud

To be able to satisfy customer needs in this day and age, contact centers must utilize multi-channel communication and work not only with phone calls but with many other communication sources.

Nov 23, 2016

Author: Tanya Gonchar

8 Seconds or Less: A Guide to Outbound Calling

The success of a call depends on winning the recipient’s attention during first few seconds of conversation.

Nov 17, 2016

Author: Tanya Gonchar

How a Cloud Contact Center Keeps Pace with Changing Customer Demands

No one can argue with the fact that customer demands are constantly changing.

Nov 15, 2016

Author: Tanya Gonchar

5 Secrets to Improving First Call Resolution

Existing customers who already know your product and company are the easiest and most predictable source of revenue.

Nov 10, 2016

Author: Tanya Gonchar

5 Books for Call Center Managers

Are you in customer service business? Please see below 5 books a good contact center manager should read.

Nov 08, 2016

Author: Tanya Gonchar

Key Features of Lead Management Software

Previously, we discussed hints which help you to manage leads. Now let’s consider key features of Lead Management Software.

Oct 25, 2016

Author: Tanya Gonchar

Telemarketing: How to Succeed

Telemarketing and cold calling is one of the most important sources of generating new leads and revenue.

Oct 20, 2016

Author: Tanya Gonchar

The Anatomy of a Bank Call Center

In this article we talked about the services and functionality of call centers in financial institutions.

Oct 18, 2016

Author: Tanya Gonchar

Why do Banks Need Call Centers?

Call centers serve various purposes for a bank: provide information, conduct transactions, or submit enquiries.

Oct 11, 2016

Author: Tanya Gonchar

Predictive Dialer – How to Choose the Best Option?

There are 4 basic dialing modes used in most USA contact centers: Preview, Progressive, Power, and Predictive. Let’s talk about the differences between them.