Category Sales Management

Jan 23, 2023

Call Center Insights and Best Practices Blog - Voiptime Cloud

Call pitch, or calling script is an extremely vital tool for call center agents who have to tackle a huge volume of calls and guarantee identical high-quality service for every customer. As it is vital to not be caught off guard during conversations ...

Oct 28, 2022

Author: Eugene Siuch

Why Does My Number Show Up as a Scam Likely?

Nowadays people keep their privacy and do everything they can to avoid unwanted contact. Partially, marketing practices of the past are guilty in this situation, because aggressive dialing from unidentified phone numbers was extremely common in those...

Jun 17, 2021

Author: Tanya Gonchar

Tips for Selling Insurance Over the Phone

Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define the cornerstones of the insurance process selling over the p...

Jun 03, 2021

Author: Tanya Gonchar

Call Center Training Best Practices: Build a Team of Rockstar Agents

Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as b...

Nov 03, 2020

Author: Tanya Gonchar

Hiring, Onboarding, and Engagement of Work-at-home Agents

Work at home has become a pervasive reality. Many businesses across the globe switched to a remote mode for who knows how long. A pandemic made them rethink their hiring, onboarding, and engagement strategies. We’ve tried to briefly outline what st...

Nov 02, 2020

Author: Tanya Gonchar

Call Center Staffing Calculations: How Many Agents Do You Need?

How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.

Oct 07, 2020

Author: Tanya Gonchar

Scattered but Connected: How to Manage a Remote Call Center Team

Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your rem...

Jun 20, 2019

Author: Tanya Gonchar

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for th...

Mar 21, 2018

Author: Tanya Gonchar

B2B Sales Management for Beginners

B2B sales management is considered to be one of the most important elements of any sales process and an essential driver of team success. Therefore, the role of a sales manager in organizing an efficient and effective workload is definitely undeniabl...

Dec 18, 2017

Author: Tanya Gonchar

Attributes of a Good Sales Manager

The process of managing the whole sales cycle as well as ensuring coordination between sales representatives can be quite challenging and have a direct impact on the entire business. Thus, the role of sales manager in organizing an effective and effi...

See how you can improve customer service
with our call center solution

We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice.