Category Remote Work

Jul 13, 2022

Hybrid Workforce Model for Contact Center: What are the Perspectives?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Feb 04, 2022

Why SMB's Succeed With Cloud Working Remotely?

If you re an owner of a small or mid-sized business you should know that private branch exchange PBX systems or customer premises equipment CPE for contact centers were the best some time ago According to the Contact Babel contact centers with physical telephony provide a wide range of customization...

Sep 15, 2021

Future of Call Centers is a Hybrid Workforce

It’s needless to say that remote work is becoming something more than just a passing trend. However, it doesn’t mean that the office will disappear. Companies still need it. Let’s try to find out how to organize the workflow in the office of the future.

Jan 29, 2021

How the COVID-19 Pandemic Has Influenced the Attrition Rate in Call Centers

Staff attrition in call centers has always been one of the management’s headaches. Has anything changed since the COVID-19 pandemic? How to reduce the attrition rate in your call center? Let’s try to figure it out in our new article.

Nov 03, 2020

Hiring, Onboarding, and Engagement of Work-at-home Agents

Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...

Oct 07, 2020

Scattered but Connected: How to Manage a Remote Call Center Team [GUIDE]

Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.

Apr 08, 2020

Coronavirus Creates a Stressful Experiment in Working Remotely

Even before the pandemic began working remotely was not something new for certain areas only Most companies from different fields now have the opportunity to work remotely and many have never had this experience As the virus spreads around the world many companies are now concerned about reducing the impact...

Mar 23, 2020

Voiptime Cloud is Offering Help in Shifting Your Call Center Teams to Remote Work

We are really concerned about the situation with the COVID-19 pandemic and its impact on existing business communications with customers. At this time, it is important for businesses to maintain a human touch in customer relationships when the social distance is a must.

Jun 20, 2019

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.

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