Staff attrition in call centers has always been one of the management’s headaches. Has anything changed since the COVID-19 pandemic? How to reduce the attrition rate in your call center? Let’s try to figure it out in our new article.
Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...
Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.
Even before the pandemic began working remotely was not something new for certain areas only Most companies from different fields now have the opportunity to work remotely and many have never had this experience As the virus spreads around the world many companies are now concerned about reducing the impact...
We are really concerned about the situation with the COVID-19 pandemic and its impact on existing business communications with customers.
At this time, it is important for businesses to maintain a human touch in customer relationships when the social distance is a must.
More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.