Category Guides

Jul 17, 2023

Top Worst Ways to Start a Cold Call: Main Telemarketing Mistakes

Call Center Insights and Best Practices Blog - Voiptime Cloud

Start in sales is half of the whale way. We often look for cold calling techniques that really work, but how many times have you ever tried to discover the truth about the cold calling mistakes made by most telemarketing specialists? Telemarketing is...

Jul 14, 2023

Author: Tanya Gonchar

How Much Does Your Call Center Cost?

During highly competitive times, all smart executives of contact centers consider reducing call center costs on calling while maintaining or improving the customer service quality. Call center costs are a great part of business expenses, and the lowe...

Jun 08, 2023

Author: Eugene Siuch

Guide to Sales Qualification

Every successful company tends to have a big amount of potential leads at the top of its sales pipeline. But only a few of them can be converted into customers.

Jun 05, 2023

Author: Eugene Siuch

Business Communication: What is the Future?

In this guide you’ll discover: The foundation of the business communication of the call center many call center managers overlook. Hint: Many managers think they understand the subject, yet little is happening in reality; How to tackle the issues...

Jun 02, 2023

Author: Eugene Siuch

Brand vs Customer Experience in Call Center: Difference and Tips

In these jittery times, the competition for the brand experience emerged among the top call centers in the US, Western Europe, and all other call centers throughout the world. The truth is this: customers want to satisfy their needs, and there’s on...

May 19, 2023

Author: Eugene Siuch

Call Center Agent Engagement vs Agent Experience: Best Tips

We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call c...

May 15, 2023

Author: Eugene Siuch

How to Set Up a Small Call Center?

Many entrepreneurs are hesitant about whether they need to invest in organizing their own call centers or using outsourcing call center services for small businesses. Indeed, at times when on-premise call centers were the only option, setting up such...

May 10, 2023

Author: Eugene Siuch

How to Use Call Center Statistics Properly?

We always mention that all vital decisions you make regarding call center management, call center operations optimization, workforce management, or scaling up strategy development have to be based on precise statistical data. What do we mean by it?

May 05, 2023

Author: Eugene Siuch

Customer Interaction Cube: A Full Guide

It is a good tradition to use geometrical figures to describe different aspects of customer experience or customer journey. We have already introduced you to customer journey mapping, sales funnels, customer lifetime cycles, and other methods of coll...

May 03, 2023

Author: Eugene Siuch

Average Resolution Time: All You Have to Know

There are many call center metrics to track if you want to boost your call center performance and provide more qualitative, customer service, and customer experiences. Some of such metrics are related to the performance of one single agent while othe...

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