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Call Center Insights and Best Practices Blog - Voiptime Cloud
Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Every call center agent has dealt with difficult customers more than once Whether their anger or frustration is justified or not your agents response is what really matters It may make your unhappy customer the happy one or break their relationship with your company Here are some tips on how...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
One of the most challenging parts of B2B sales calls is overcoming objections that prospective clients may come up with trying to avoid your sales pitch. As a result, cold calling potential prospects can be hard and frustrating.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Many entrepreneurs are hesitant whether they need to invest in organizing their own call center or using outsourcing services Indeed at times when on-premise call centers were the only option setting up such a facility was a real headache These days things are much easier you don t even need...

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