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Call Center Insights and Best Practices Blog - Voiptime Cloud
To be able to satisfy customer needs in this day and age, contact centers must utilize multi-channel communication and work not only with phone calls but with many other communication sources.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
People will always do mistakes. Your agent may be superhuman, but he is still a human. So, he makes mistakes too.

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