Category Customer Service

Jan 05, 2022

Author: Eugene Siuch

Call Center Survey

Call Center Insights and Best Practices Blog - Voiptime Cloud

Profit From Call Center Survey With Unorthodox Strategies Like These!

Dec 24, 2021

Author: Gonchar

Time For You To Get Your "Blueprint For Difficult Customer Service Scenarios"

Among all other actions, companies should hold successful customer interactions as goal number one. Easy to say and much more difficult to fulfill, especially, during challenging customer service situations that might arise. Fortunately, there are pr...

Dec 14, 2021

Author: Gonchar

Hidden Costs of Open-source Call Center Software

The popularity of open-source software logically must increase because for businesses it is cheap or even zero cost. The attractiveness of the idea is fueled by options to use a wide range of features of real call center software. Now, what’s t...

Jan 27, 2021

Author: Tanya Gonchar

Customer Service Standards. What Is It and How to Stand Out From the Crowd

Customer service standards are very important for every business. These guidelines can either improve your customer experience or make it worse than ever. Why are these standards so important and what should you do to make your customer service bette...

Jan 26, 2021

Author: Tanya Gonchar

The Best Call Center Software for Sales and Customer Service

In today's marketplace, thousands of call center software are available for operating a call center. Consequently, the great challenge is to select the best one, properly implement it and then optimize its day-to-day performance. So, what are call ce...

Nov 25, 2016

Author: Tanya Gonchar

3 Reasons to Focus on Your Weakest Customer Service Channel

To be able to satisfy customer needs in this day and age, contact centers must utilize multi-channel communication and work not only with phone calls but with many other communication sources.

Sep 29, 2016

Author: Eugene Siuch

Business Automation – Reduce Errors in Customer Service

People will always do mistakes. Your agent may be superhuman, but he is still a human. So, he makes mistakes too.

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