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Customer Service

Mar 31, 2021

Customer Service in E-commerce & Dropshipping: Best Practices and Tips

Call Center Insights and Best Practices Blog - Voiptime Cloud

The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service.

Jan 27, 2021

Customer Service Standards. What Is It and How to Stand Out From the Crowd

Customer service standards are very important for every business. These guidelines can either improve your customer experience or make it worse than ever. Why are these standards so important and what should you do to make your customer service better? Let’s try to find out.

Jan 26, 2021

The Best Call Center Software Tools for Sales and Customer Service Teams

In today's marketplace, thousands of call center software are available for operating a call center. Consequently, the great challenge is to select the best one, properly implement it and then optimize its day-to-day performance. So, what are call center tools essential for building an effective sales or customer service department?

Nov 25, 2016

3 Reasons to Focus on Your Weakest Customer Service Channel

To be able to satisfy customer needs in this day and age, contact centers must utilize multi-channel communication and work not only with phone calls but with many other communication sources.

Sep 29, 2016

Business Automation – Reduce Errors in Customer Service

People will always do mistakes. Your agent may be superhuman, but he is still a human. So, he makes mistakes too.

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