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Customer Service

May 30, 2022

Improve Every Call Center Agent Without Spending A Penny

Call Center Insights and Best Practices Blog - Voiptime Cloud

From real estate to insurance from sales to customer service one holds - if your call center agent starts to fail your revenue is declining That's why intelligent managers around the globe strive for ongoing employee improvement and fuller productivity But there's one problem Managers constantly experience a lack of...

Jan 25, 2022

Reduce Call Center Average Wait Time To Profit Today

It s presumed to think that average handle time is the top-notch metric for your call center There're many claims over the internet that each customer service representative screwed up unless the average waiting time on picking up the phone is seconds or so However the Voiptime Cloud company discovered...

Jan 17, 2022

Digital Workforce Planning in a Call Center

Digital communication channels are one of the most powerful and accessible tools for emotional branding The level of consumer response to interactive messages is much higher because this type of communication has not yet moved into the category of traditional However in just a little while digital communication will become...

Jan 05, 2022

Call Center Survey

Profit From Call Center Survey With Unorthodox Strategies Like These!

Dec 24, 2021

Time For You To Get Your "Blueprint For Difficult Customer Service Scenarios"

Among all other actions companies should hold successful customer interactions as goal number one Easy to say and much more difficult to fulfill especially during challenging customer service situations that might arise Fortunately there are proven ways to establish top performance during these hard calls and to turn them into...

Dec 14, 2021

Hidden Costs of Open-source Call Center Software

The popularity of open-source software logically must increase because for business it is cheap or even zero cost The attractiveness of the idea is fueled by options to use a wide range of features of real call center software Now what s the trick Why should you pay nothing or...

Nov 29, 2021

How To Generate A Bundle Of Money Only With Customer Service Team?

The great product is the reason why customers came to you. And great customer service with remarkable communication skills that defuse every customer complaint is something they need constantly. Think about it! When you meet every single customer expectation, you satisfy certain needs of people.

Mar 31, 2021

Customer Service in E-commerce & Dropshipping: Best Practices and Tips

The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service.

Jan 27, 2021

Customer Service Standards. What Is It and How to Stand Out From the Crowd

Customer service standards are very important for every business. These guidelines can either improve your customer experience or make it worse than ever. Why are these standards so important and what should you do to make your customer service better? Let’s try to find out.

Jan 26, 2021

The Best Call Center Software Tools for Sales and Customer Service Teams

In today's marketplace, thousands of call center software are available for operating a call center. Consequently, the great challenge is to select the best one, properly implement it and then optimize its day-to-day performance. So, what are call center tools essential for building an effective sales or customer service department?

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