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Call Center
Blog about Sales Automations, lead management system, cold calling & other
Are you in customer service business? Please see below 5 books a good contact center manager should read.

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Blog about Sales Automations, lead management system, cold calling & other
All businesses can be divided into two categories: ones that use cloud computing technologies for their call centers, and ones that do not.

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Blog about Sales Automations, lead management system, cold calling & other
In this article we talked about the services and functionality of call centers in financial institutions.

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Blog about Sales Automations, lead management system, cold calling & other
Call centers serve various purposes for a bank: provide information, conduct transactions, or submit enquiries.

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Blog about Sales Automations, lead management system, cold calling & other
There are 4 basic dialing modes used in most USA contact centers: Preview, Progressive, Power, and Predictive. Let’s talk about the differences between them.

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Blog about Sales Automations, lead management system, cold calling & other
Multichannel communication, social media messangers, self-service, IVR, voice biometrics, videochats, virtual agents, big data, - call center trends 2016.

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Blog about Sales Automations, lead management system, cold calling & other
Call blending allows agents to deliver both inbound and outbound calls, depending on the demand and on the strategy.

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Blog about Sales Automations, lead management system, cold calling & other
Text to Speech solution converts data into sounds.

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Blog about Sales Automations, lead management system, cold calling & other
Interactive Voice Response System (IVR) is a telephony solution that gathers data about callers and routs them to the appropriate agent.

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