Category Call Center

Sep 06, 2023

The Ultimate Guide to Cold Calling Scripts

Call Center Insights and Best Practices Blog - Voiptime Cloud

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a cold call script can help you ma...

Sep 04, 2023

Author: Eugene Siuch

The Best Sales Tactics of Cold Calling [UPDATED]

Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?

Aug 29, 2023

Author: Eugene Siuch

Call Center Automation: All You Have to Know

We all live in the era of automation of all processes, such as automatic task closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the neares...

Aug 21, 2023

Author: Tanya Gonchar

Contact Center vs Call Center: What's the Difference?

The rivalry is immensely rigid in every industry, so businesses currently encounter a huge challenge ‒ how to meet the demanding customer expectations? Whether you provide a service or sell a product, your business must guarantee a user experience ...

Aug 18, 2023

Author: Eugene Siuch

Call Center Queue: Definition and Features For Call Center Queuing

Call center queue isn't just an unpleasant queue for customers, it is a vital call center feature that helps to optimize the work of the entire department.

Jul 21, 2023

Author: Eugene Siuch

Average Handle Time: Complete Guide

Continuing our cycle of articles about call center metrics, we decided to write a guide to calculating average time of handling in call centers. This contact center metric is called Average Handle Time (AHT), or Average Handling Time. Why do you need...

Jul 14, 2023

Author: Tanya Gonchar

How Much Does Your Call Center Cost?

During highly competitive times, all smart executives of contact centers consider reducing call center costs on calling while maintaining or improving the customer service quality. Call center costs are a great part of business expenses, and the lowe...

Jul 03, 2023

Author: Tanya Gonchar

Customer Service in E-commerce & Dropshipping: Best Practices and Tips

The e-commerce market is constantly evolving. So do the customer expectations for the ideal online shopping experience. How can you meet them and close more sales? Check out our tips on how to deliver top-notch customer service.

Jun 15, 2023

Author: Tanya Gonchar

Customer Complaints Handling: Universal Guide

Customer complaints handling is one of the hottest topics these days. All managers over the world look for effective strategies and blueprints for customer complaints handling and related issues. Interestingly, even if you are the best company on the...

Jun 12, 2023

Author: Eugene Siuch

Customer Engagement: Complete Guide

With a wide range of customer engagement solutions comes a tough decision of what solution to choose and what steps to make.

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