Category Call Center

Nov 08, 2023

Call Center Management: 15 Best Practices and More

Call Center Insights and Best Practices Blog - Voiptime Cloud

Effective call center management is a goal for every call center manager, who is going on to who wants to achieve sustainable development and high sales figures and optimize all processes to achieve the highest results. Different call center manageme...

Nov 03, 2023

Author: Eugene Siuch

Inbound vs Outbound Sales: Difference and Best Tips to Handle Both

It is an extraordinary tendency to discuss sales strategies through the lens of a call center as outbound sales strategies only. Most experts ignore that call centers can generate sales not only by outbound calling campaigns but also through inbound ...

Oct 31, 2023

Author: Tanya Gonchar

Everything You Need to Know about First Call Resolution

To keep existing customers satisfied, a high level of call center service is extremely important. One of the key metrics to measuring customer satisfaction is FCR (First Call Resolution). It shows whether the customer’s problem or issue was resolve...

Oct 27, 2023

Author: Eugene Siuch

Сall Center Attrition Rate: How to Deal With It?

Why do call centers have a high average turnover rate? It is the question that disturbs most call center managers and even persons who are not related to the industry. The call center attrition rate seems to be the highest among almost all industries...

Oct 24, 2023

Author: Tanya Gonchar

All the Call Center’s Men: Typical Call Center Structure

Which roles and units are must-have in your call center? What responsibilities and skills are required to run its operations at different levels? We have tried to take a close look at the typical call center structure.

Oct 11, 2023

Author: Eugene Siuch

Call Center Software ROI: All You Must Know

ROI is an essential metric in the business world. Its acronym stands for Return on Investment, which means ROI shows your current revenue and defines the success of your company.

Oct 09, 2023

Author: Eugene Siuch

IVA vs IVR: Complete Guide on Two Solutions

IVR technology is well-known and widely used around the world in almost all call centers, but the fact is that the IVR system was developed in the 1930s, and its widespread use started in the 1980s. Thus, IVR technology as you know it required improv...

Oct 05, 2023

Author: Eugene Siuch

Virtual Phone Numbers: How to Use and Where to Get?

Virtual phone numbers are much better for business than analog phone numbers. It may look like that if you have heard something about virtual numbers. But what are the exact benefits of virtual numbers, where are they used, and how to get them for bu...

Sep 12, 2023

Author: Eugene Siuch

How To Build The Strong Call Center Schedule Adherence To Slash Uncerntanty And Failure For Future

Reach the natural call center adherence results without straining relationships with employees and money wasting.

Sep 11, 2023

Author: Eugene Siuch

Customer Acquisition vs Retention: What Suits Your Business More?

We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition, but is this enough to close the topic about these two different business growth strategies?

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