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Call Center Trends

Dec 03, 2021

Q&A Session About The Future Of Contact Center Industry

Call Center Insights and Best Practices Blog - Voiptime Cloud

Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services company located in Washington DC, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry.

Dec 09, 2020

Top Contact Center Trends 2021 [Updated]

Call center trends in 2020-2021 have driven the growth of call center analytics, social media engagement, and the significance of artificial intelligence. Digital conversion and artificial intelligence (AI) have developed customer expectations. They have become more demanding in terms of quick responses.

Aug 21, 2018

What the Future Holds for Contact Centers: Talking to Real People, AI, and Other Trends

When it comes to increasing customer satisfaction, customer service is the most promising place to start. But it doesn’t mean that customer service industry struggles less. Organizations providing customer service face challenges all the time.

Oct 04, 2016

Contact Center Trends 2016

Multichannel communication, social media messangers, self-service, IVR, voice biometrics, videochats, virtual agents, big data, - call center trends 2016.

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