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Call Center Trends
Dec 09, 2020
Top Contact Center Trends 2021 [Updated]
Call Center Insights and Best Practices Blog - Voiptime Cloud
Call center trends in 2020-2021 have driven the growth of call center analytics, social media engagement, and the significance of artificial intelligence. Digital conversion and artificial intelligence (AI) have developed customer expectations. They have become more demanding in terms of quick responses.

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Aug 21, 2018
What the Future Holds for Contact Centers: Talking to Real People, AI, and Other Trends
Call Center Insights and Best Practices Blog - Voiptime Cloud
When it comes to increasing customer satisfaction, customer service is the most promising place to start. But it doesn’t mean that customer service industry struggles less. Organizations providing customer service face challenges all the time.

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Oct 04, 2016
Contact Center Trends 2016
Call Center Insights and Best Practices Blog - Voiptime Cloud
Multichannel communication, social media messangers, self-service, IVR, voice biometrics, videochats, virtual agents, big data, - call center trends 2016.

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