Category Call Center Setup

May 15, 2023

Call Center Insights and Best Practices Blog - Voiptime Cloud

Many entrepreneurs are hesitant about whether they need to invest in organizing their own call centers or using outsourcing call center services for small businesses. Indeed, at times when on-premise call centers were the only option, setting up such...

Mar 06, 2023

Author: Eugene Siuch

All You Have to Know About Cloud Call Center Solution

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly chea...

Jun 27, 2022

Author: Eugene Siuch

Reliable Cold Calling Software For Teams With 5 or More Agents

In these jittery times, you need to furnish the entire team with automated cold calling software with strong features.

Aug 02, 2021

Author: Tanya Gonchar

How Much Does Your Call Center Cost?

During highly competitive times, all smart executives of contact centers consider reducing expenses on calling while maintaining or improving the customer service quality.

Mar 25, 2021

Author: Tanya Gonchar

How to Start a Telemarketing Call Center

Despite the many channels you can reach out to your prospects, telemarketing is still relevant. How to start a successful call center that will help you to turn more leads into your customers? We’ve outlined the main steps you should take.

Mar 23, 2021

Author: Tanya Gonchar

Call Center: Is It Time to Go Virtual?

What is the right contact center implementation checklist? Do you also consider switching to a virtual call center? And if yes, what are the main advantages? Find out these answers below.

Sep 14, 2020

Author: Tanya Gonchar

What Equipment Is Required To Run An In-house Call Center

The equipment is one of the most important components in running a successful call center, as well as the right contact center solution. It ensures the future capacity and scalability of your call center, its functionality, and reliability.

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