Voiptime Cloud: 2018 in Review

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The year 2018 is coming to an end. On behalf of the entire Voiptime Cloud team, we would like to wish you and your families a happy holiday season and a productive new 2019 year! For us, it's been a complicated yet interesting time. Traditionally, we want to take stock of the progress we've made over the past twelve months, and we are thrilled to share our achievements with you.

What we’ve accomplished in 2018

In 2018, Voiptime Cloud team made some significant improvements to our cold calling software based on our customers’ feedback. Here’s what we did so far:

  • Made call campaigns more functional (added Power dialer and Predictive dialer);
  • Launched redialing rules and endless campaigns;
  • Implemented changes to comply with GDPR and other telemarketing regulations, as well as added Do not contact status for our client to be able to save received consent and to mark leads who discarded their consent;
  • Added the possibility of processing inbound calls;
  • Launched dashboard, which allows viewing the productivity of your call center in the real-time mode;
  • Extended our API and Webhooks capabilities and made it possible to capture leads from an external system or website, add them into call campaign, sent updated lead data into the external system, and integrate with any CRM;
  • Launched team calendars;
  • Enabled agents to choose the next status, in which they want to be transferred after the conversation;
  • Added various call center reports: sales pipeline report, user's activity report, user's KPI, detailed call campaign report;
  • Enables campaign managers to create teams and set task priorities;
  • Carried out refactoring and increased the system stability;
  • Optimized introductory guide to help you launch your first campaign in minutes after you start using our software;
  • Enabled free trial and developed a special discount system for big teams, improved billing for you to be able to quickly view all transactions made, and more.

We will remember 2018 as the year of 17 sprints, 3 750 cups of coffee, 51 sleepless nights, 13 954 processed chats.

This year, our software reached a couple of new impressive markets. Now, significantly more customers will be able to enjoy Voiptime Cloud benefits for their business:

  • We’ve entered the markets of Canada and Australia, and we’ve also attracted our first customers from Singapore;
  • Overall, we’ve reached the threshold of 1500 customers!

Our content marketing team also did a great job developing Voiptime Cloud corporate blog on our website, started blogging on Medium and spreading the knowledge about our software.

Some of the best blog articles you liked in 2018:

What the Future Holds for Contact Centers: Talking to Real People, AI, and Other Trends

When it comes to increasing customer satisfaction, customer service is the most promising place to start. But it doesn’t mean that customer service industry struggles less. Organizations providing customer service face challenges all the time. Although the industry is not yet out of the woods regarding these issues, emerging technology already makes things less complicated for support agents.

How to Set Up a Small Call Center to Manage 200 Calls Daily?

Many entrepreneurs are hesitant whether they need to invest in organizing their own call center or using outsourcing services. In any case, throwing yourself into the unknown is not easy, especially if we’re talking business. That’s why we’ve decided to walk you through the whole process of setting up a cloud call center. It’s only five easy steps, really simple, you’re going to love it and hopefully use it for your company. 

Detect Challenges that Hamper B2B Sales (and Neutralize Them)

In today’s business environment, it’s hard to generate quality leads, and it’s even harder to close deals. That is why you need to be all ears regarding the latest B2B challenges, just like the possible ways to overcome them. So what hamper your sales? Let’s go through the three issues that might stand on the way to your success.

Outbound Call Center Efficiency: the KPIs You Don’t Want to Miss

Understanding what metrics to track is essential if you want to lead your team to success. KPIs — key performance indicators, can show you the real picture of what’s happening in your call center. Whereas you don’t need to track them all, you must monitor the ones that best represent the work of your agents.

Find the best tools for inside sales: Apps and services for each stage of the sales process

If you tried Googling “best tools for inside sales”, you might have encountered dozens of apps and services. Large lists are fine as long as they’re not confusing. We’ve decided to save your time on searching for the right tool in endless lists. This post categorizes some of the most useful apps and services for each stage of the sales process.

Must-Have Outbound Call Center Software Features

Call center software features complement each other, which minimizes routine work and lets your agents focus on communication with customers. In this post, we’ll outline 10 essential tools that a great web-based call center software must have.

How to Make a Prospect Talk to You?

Cold calling is still one of the most effective ways to reach potential customers. However, the number of rejections an average sales rep has to face in a single day can be really frustrating. We’ve gathered some of the most effective cold calling tips you can implement to hold meaningful conversations with your prospects and increase your sales.

5 Telesales Strategies that Really Work

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to generate new leads and close sales.

Top 10 Sales Closing Techniques

No matter how well you designed the solutions for the customers, how well your prospect and qualify and how hard you worked, if you do not know how to apply the effective closing techniques, your career will suffer. Some people have the natural skill of closing the sales and other have to learn it by understanding the techniques and the top strategies given by the experts.

Effective Models of Sales Team Organization

In order to create an effective sales team structure, you should learn the fundamental principles of organizing the work of sales managers and representatives, how to control a revenue stream and its implementation, etc. Let’s have a look at the main sales team models that really work.

3 Cold Calling Sample Scripts for Any Situation

Inside sales scripts are a must-have tool for any business, especially in the process of newcomers training. There are some basic elements of the calling script you may use. Today we are going to share with you 3 ways to apply cold calling examples scripts in different situations.

The Best Sales Tactics of Cold Calling in 2018

Lead qualification is considered to be one of the most crucial stages in the process of sales. In order to effectively score and qualify leads, every sales representative need to gather as much data as possible for picking up the right leads to focus on. Thus, for obtaining such information that helps to move lead down the funnel, sales reps use qualification frameworks.

What is a Sales Cadence and Why You Need One

Sales follow-up tactics lead to strengthening sales process, increasing the connection with more prospects, closing deals faster and, thus, winning more sales revenue. The more effectively and systematically sales representatives follow up with their prospects, the easier they will build a friendly and trustful relationship and create an open-free atmosphere for further nurturing.

New Auto Start Feature for Campaigns, Working Status Limitations, and More

When software is your ally, amazing things can happen. This release is all about helping you delegate some routine responsibilities and reinforce the accuracy of operations at the same time. Without further ado, meet a brand-new auto-start feature for campaigns, working status limitations, and improved integration capabilities!

What’s ahead

We’ve got lots of ambitious plans for 2019 and we are very excited to start working! Among the improvements that we are to make, there are:

  • Salesforce integration
  • Call scripts
  • Lead generation and Linkedin integration
  • Email automatization, etc.

Your feedback

Our team wouldn’t be able to make it without your active participation and your honest reviews. If there’s something you’d like to improve or some features you’d like to have in your Voiptime Cloud call center software, let us know.

You are our greatest source of inspiration.

Tanya Gonchar

Expert in call center process automation, Head of Marketing at Voiptime Cloud. Interested in customer service, B2B sales, marketing, business analysis.

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