Call Center Insights and Best Practices Blog - Page 9

May 10, 2023

How to Use Call Center Statistics Properly?

Call Center Insights and Best Practices Blog - Voiptime Cloud

We always mention that all vital decisions you make regarding call center management, call center operations optimization, workforce management, or scaling up strategy development have to be based on precise statistical data. What do we mean by it?

May 09, 2023

Author: Eugene Siuch

Strategies for Customer Service Conflict Resolution

Every customer service department, especially those that are focused on calls or live communication, face often conflicts with customers. There are many reasons for conflicts to happen - misunderstandings, unreasonable expectations, low customer serv...

May 05, 2023

Author: Eugene Siuch

Customer Interaction Cube: A Full Guide

It is a good tradition to use geometrical figures to describe different aspects of customer experience or customer journey. We have already introduced you to customer journey mapping, sales funnels, customer lifetime cycles, and other methods of coll...

May 03, 2023

Author: Eugene Siuch

Average Resolution Time: All You Have to Know

There are many call center metrics to track if you want to boost your call center performance and provide more qualitative, customer service, and customer experiences. Some of such metrics are related to the performance of one single agent while othe...

May 01, 2023

Author: Eugene Siuch

Call Center Best Practices to Make Your Call Center Successful

Every call center manager wants to build a successful call center, as effective in providing customer service as possible. Nonetheless, it is not possible without using some vital tips and guidelines for building a really effective call center which ...

Apr 28, 2023

Author: Eugene Siuch

Hybrid Call Center Workforce Model: What Are The Prospects?

After the pandemia in 2020, many companies had to shift from an office-based workforce model to a remote. Even though those bad times have passed, a greater challenge has appeared.

Apr 20, 2023

Author: Eugene Siuch

Predictive vs Progressive Dialer: Differences You Should Know

We all know that using outbound dialers for telemarketing purposes and for improving the performance of outbound calling campaigns is the best thing you can do, but the most difficult part of choosing and setting up an outbound dialer is the differen...

Apr 20, 2023

Author: Eugene Siuch

How to find the root cause of customer issues?

We all have at least a few times heard about such thing as the “root cause of customer problems”. But what is meant by it? When a customer calls the customer support team to get needed help or information, it is almost always handled in the same ...

Mar 31, 2023

Author: Eugene Siuch

VoIPTime CEO, Bohdan Khomyn's interview for GoodFirms

“Our goal is to be a global brand and market leader in call center software, emerging as a must-have product for businesses of all sizes and across varied sectors, enhancing their customer services, performance, efficiency, and profitability with o...

Mar 30, 2023

Author: Eugene Siuch

Government Call Center Current State and Forecast

It's total chaos in the call center industry today. Many sales teams are now struggling by chasing the goal of making cold calling campaigns valid. What's happening is that they're whimpering around by picking up one of the random cold-calling strate...