Call Center Insights and Best Practices Blog - Page 23

Mar 23, 2020

Voiptime Cloud is Offering Help in Shifting Your Call Center Teams to Remote Work

Call Center Insights and Best Practices Blog - Voiptime Cloud

We are really concerned about the situation with the COVID-19 pandemic and its impact on existing business communications with customers. At this time, it is important for businesses to maintain a human touch in customer relationships when the socia...

Mar 12, 2020

Author: Tanya Gonchar

SoftwareSuggest Honored Voiptime Call Center with 'User Recommended Software' Award

Taking into account the adherence to the customers and the exceptional service provided to them, SoftwareSuggest decided to endow Voiptime Call Center with the status of 'User Recommended Software'.

Jan 03, 2020

Author: Tanya Gonchar

Real-Time Monitoring in the Contact Center: Top 5 Benefits from Voiptime

Every business owner wants to achieve maximum efficiency, but let's be honest, you can’t improve what you can't measure. That's why real-time monitoring is extremely helpful for your business. It gives you more control over the processes, and it's ...

Dec 17, 2019

Author: Tanya Gonchar

Call Center Discipline Tips You Need To Learn Now

If you’ve ever had a chance to run your call center, you know that discipline can be a pressing issue. Things like lateness, unplanned days off, and low KPIs can really damage your bottom line. Whereas you don’t want to be a nightmare boss who gi...

Oct 30, 2019

Author: Tanya Gonchar

What is the Best Time of the Week for Cold Calling Executives?

Cold calling is one of the oldest sales techniques in telemarketing. Although, it has just a 2% success rate even for skilled professionals because consumers are generally not very fond of being cold-called. Nevertheless, lots of people still make co...

Sep 13, 2019

Author: Tanya Gonchar

The Best Lead Generation Tactics to Fill up Your Sales Funnel

Where to get more leads? This is an important question for any business, no matter how big or small. If you want to boost your revenue, you should increase sales, but to close more deals, you need to fill up your funnel with more leads.

Jul 05, 2019

Author: Tanya Gonchar

How Technology Can Improve Lead Generation

Modern sales are no longer about wide nets and low conversion rates. It’s about listening to your customers, attending to their needs, and providing a personalized experience. Сonsumers want to know you’ve done your research to get a good grasp ...

Jun 20, 2019

Author: Tanya Gonchar

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for th...

Jun 03, 2019

Author: Tanya Gonchar

5 Questions to Ask to See if It's Time to Upgrade Your Contact Center

The software gets outdated, but you want to make sure yours is up-to-date at all times. In this article, we want to talk about the most evident signs indicating that you need to upgrade your contact center as soon as possible. Keep reading!

May 10, 2019

Author: Tanya Gonchar

Choosing the Best Calling Software for Outbound Sales: CrazyCall vs PhoneBurner vs Voiptime Cloud

When purchasing the solution for outbound sales, you can’t simply buy software with the most attractive price. You want to find the solution that offers the best value for money, and that’s why it’s extremely important to make detailed research...