Call Center Insights and Best Practices Blog - Page 22

Aug 28, 2020

How Can You Benefit from Using Web Chat in Your Call Center?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Nowadays web chat solutions have become very popular. You can face their pop-up windows almost on every website whether it is an online shop, bank, or logistics company. Why do you need live chat in your contact center and how your business can benef...

Aug 21, 2020

Author: Tanya Gonchar

Everything You Need To Know About Chatbots

Chatbots become increasingly popular. There are different types of these virtual assistants - from simple to very complicated. How beneficial can they be for your business? Let us tell you everything you need to know about them.

Jul 16, 2020

Author: Tanya Gonchar

Voiptime Cloud announces a partnership with SKWeston & Company

Voiptime Cloud, a recognized vendor of call & contact center solutions, is proud to announce a partnership with SKWeston & Company to make it easy for our potential and existing clients to increase the efficiency of their contact center departments.

Jul 15, 2020

Author: Tanya Gonchar

Webinar “COVID-19 Impact on Contact Centers and the Future Outlook”

Review the transcript of our webinar “COVID-19 impact on Call & Contact centers and the future outlook” to learn about the changes your call center may need in a situation of the 'New Normal'. Experts from around the world shared their observatio...

May 25, 2020

Author: Tanya Gonchar

How to Migrate to the Cloud and Take Your Data with You?

Over the last decade, contact centers evolved exponentially. Some six or seven years ago, you needed to purchase a bunch of expensive equipment and constantly invest in on-site support and maintenance. These days, you can entrust everything to the cl...

May 21, 2020

Author: Tanya Gonchar

B2B Cold Calling Tips for Overcoming Objections [TEMPLATES]

One of the most challenging parts of B2B sales calls is overcoming objections that prospective clients may come up with trying to avoid your sales pitch. As a result, cold calling potential prospects can be hard and frustrating.

Apr 29, 2020

Author: Tanya Gonchar

Best Ways to Reduce Cost-per-Call in a Call Center

Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of ...

Apr 17, 2020

Author: Tanya Gonchar

Best B2B Sales Tips

Since B2B sales are usually associated with higher prices, more complicated processes, and various points of interaction across multiple channels, B2B companies need to comprise a team of highly qualified B2B sales professionals to maximize profits.

Apr 08, 2020

Author: Tanya Gonchar

Coronavirus Creates a Stressful Experiment in Working Remotely

Even before the pandemic began, working remotely was not something new for certain areas only. Most companies from different fields now have the opportunity to work remotely, and many have never had this experience. As the virus spreads around the wo...

Mar 29, 2020

Author: Tanya Gonchar

B2B Sales Challenges

Everyone engaged in B2B industry knows that this field is full of sales challenges. Whilst in B2C industry the sales cycles are pretty short, a B2B sales cycle requires much more time and effort. The whole B2B sales process in general as well as sale...