Call Center Insights and Best Practices Blog - Page 19

Jun 21, 2021

Creating RFP for Call Center: Once Complex, Now Easy

Call Center Insights and Best Practices Blog - Voiptime Cloud

Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. ...

Jun 17, 2021

Author: Tanya Gonchar

Tips for Selling Insurance Over the Phone

Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define the cornerstones of the insurance process selling over the p...

Jun 09, 2021

Author: Tanya Gonchar

How to Prepare the Effective Outbound Calling Campaign? [GUIDE]

The indicator of success or failure in an outbound campaign is the growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outboun...

Jun 03, 2021

Author: Tanya Gonchar

Profitable Telesales Tips & Strategies

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to g...

Jun 03, 2021

Author: Tanya Gonchar

Call Center Training Best Practices: Build a Team of Rockstar Agents

Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as b...

Mar 25, 2021

Author: Tanya Gonchar

How to Start a Telemarketing Call Center

Despite the many channels you can reach out to your prospects, telemarketing is still relevant. How to start a successful call center that will help you to turn more leads into your customers? We’ve outlined the main steps you should take.

Mar 23, 2021

Author: Tanya Gonchar

Call Center: Is It Time to Go Virtual?

What is the right contact center implementation checklist? Do you also consider switching to a virtual call center? And if yes, what are the main advantages? Find out these answers below.

Mar 10, 2021

Author: Gonchar

Essentials of Business Phone Etiquette

Despite the multitude of digital channels, phone calls remain relevant. Proper call handling can help your business to establish strong relationships with customers by increasing their satisfaction. That’s when business phone etiquette comes into p...

Feb 26, 2021

Author: Tanya Gonchar

CRM and Call Center Software. What's the Difference?

Both these tools perform important functions and help you to achieve your business goals. How do they differ from each other and where you can use them? Let’s try to find out.

Feb 25, 2021

Author: Tanya Gonchar

Call Center Agent Burnout: Definition and Resolution Practices

Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article.