Sales are the single most important activity that keeps your company’s gears moving. Despite this fact, executives neglect valuable sales techniques and rely on other tricks and gimmicks for revenue growth. Let’s bring the light on the big pictur...
Debt collection via phone is the most profitable and easy activity. Collection campaigns must be prepared with knowledge about laws and regulations. Find out the legal requirements and issues for call centers that proactively collect money from debto...
The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues.
Looking at the big picture and asking hard questions about the call center service level is the first step to success. Strategic thinking, bridging the service level with the needs of customers ensures lasting revenue and strong relationships. Buildi...
The vital role of healthcare innovations is to support and give necessary aid to patients in a timely and professional fashion. Let’s compare workflow in traditional hospital call centers and work organized with healthcare call center software. We...
More than ever before, your business looks for a bigger service area with the realty, mortgage, and rent. David Ogilvy, one of the greatest advertisers of all times, once said, “The more you tell, the more you sell”. And this is very true in the ...
When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate...
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