We’ve developed the new functionality that allows the heads of a call center who manage numerous outbound campaigns not to worry about the daily launch and stopping of campaigns. In the campaign settings (regardless of the mode you select), you can now activate autostart and set up the days and hours during which the campaign should run. The system will launch the campaign on the specified date and will fully control its operation, which completely excludes the human factor (the situations like the campaign is not started, started later or worked longer than necessary).
Campaigns that are controlled by the system have a badge A in the general list, which stands for “automatic”.
Campaigns that can be managed by the head of the call center manually have a corresponding label M.
New API requests and Webhooks for creating and updating a task or comment for lead
We continue developing APIs and Webhooks for 2-sided integration between systems. In this release, we’ve added API requests that allow you to create or update a comment in the client card, and create or update tasks (callback or meeting). Similarly, Webhooks have also been added to transfer information about comments and tasks created in Voiptime Cloud to your CRM. You can read more about it in our software documentation at http://help.voiptimecloud.com/
“Working” status limitations in the campaign settings
Also, at our customers’ requests, we’ve introduced a possibility to limit the maximum duration of the operator's stay in the Working status after the call. The default maximum working time is 10 seconds. This parameter is available while creating and editing campaigns in any mode.
The logic of statuses is the following. After the call is completed, the system transfers operator to Working status, in which they can complete the client card. A colored progress bar shows how much time has left before an automatic transferring to Ready status and receiving the next call.
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