Detailed campaign report
Detailed campaign reporting feature will enable you to obtain a comprehensive report on every campaign. Get full information about each dial attempt.
Webhooks
You can connect our call center software with your business system via Zapier. Zapier is the interaction system, which connects Voiptime Cloud with any external app you use. Send such events as lead created, lead updated and transferred call into your CRM and monitor the work of your company.
Call transfer during outbound calls
Now transfers to external numbers are available during both inbound and outbound calls. You can easily forward an outbound call to another department or any other external number.
Client’s timeline information filters
Now you are able to filter interactions and related information in client’s timeline. Browse between updates, notes, tasks to find the necessary details more quickly.
Quick assignment of tasks to the team
This little improvement is designed to save your time. You can create inbound line or campaign and assign tasks to default team simultaneously.
Gateway_Down campaign status
If any problem with gateway occurs, you’ll discover it immediately. When disrupted, the campaign is marked as Gateway_Down and stopped. As soon as the gateway is available again, the campaign starts automatically.
Are you interested in an upgrade to get the advanced functionality of Voiptime Cloud solution?
We are ready to discuss your requirements and organize a live demo for you. Just choose the best time for you.
