Redialing rules, Do Not Contact & more

We are happy to announce the new release of our inside sales and call center software. Let's take a look on the new features.

Introducing of redialing rules

Now you have more power over the campaign dialing process. All unsuccessful calls (no answer, busy etc.) can be redialed automatically for call campaigns in Power mode. Just create redialing rules with default settings or add custom intervals according to your needs. Enable the usage of redialing rules on the campaign page and calls with status Busy will be dialed, i.e. in 5 minutes, 15 minutes,  1 hour etc.
This functionality is available in Voip PowerDialer, Voip CallCenter plans.

Client status "Do Not Contact"

We have introduced a new status that can help you comply with the GDPR.
If you change the client status to "Do Not Contact", their number becomes unavailable for a call. In addition, such number is marked as "Blocked" in all active call campaigns. In such a way you can manage the clients who have opted out of communications from you.

Inbound line without any hassle

Now inbound lines are created automatically for all added or purchased SIP lines. So you will be able to handle inbound calls in few seconds after adding the SIP line on SIP manager tab.

Updates of Teams feature

Add or delete new team members directly from the existing team page.

Are you interested in an upgrade to get the advanced functionality of Voiptime Cloud solution?
We are ready to discuss your requirements and organize a live demo for you. Just choose the best time for you.