Choosing the Best Calling Software for Outbound Sales: CrazyCall vs PhoneBurner vs Voiptime Cloud

When purchasing the solution for outbound sales, you can’t simply buy software with the most attractive price. You want to find the solution that offers the best value for money, and that’s why it’s extremely important to do detailed research and compare several alternatives. Keep reading!

However, it’s not as easy as it seems because the differences are not as apparent. Besides, you won’t be able to objectively judge how useful the functionality provided by each vendor is by simply looking through online reviews and product websites.

Let’s take a closer look at the three popular contact center solutions comparison. These outbound sales tools are most often chosen by sales departments and small- or mid-size call centers. Which one is better, CrazyCall, Voiptime Cloud, or PhoneBurner? 

CrazyCall

CrazyCall is the phone system for inbound and outbound calls that includes auto dialer (Power dialer only), reporting, outbound sales call scripts, online monitoring, etc. They provide a browser-based call center solution with lead generation and click-to-call widgets. The lead generation widget effectively connects web visitors with agents, whereas the click-to-call widget (Chrome CrazyCall extension) automatically detects phone numbers on the web, so the agents can make calls without leaving the browser.

Who uses CrazyCall:Call centers, market research agencies and sales departments looking to increase the performance of their outbound campaigns.

PhoneBurner

PhoneBurner is a cloud-based power dialer and sales acceleration solution designed to increase the productivity of outbound sales teams without using additional software. This solution effectively handles time-consuming repetitive outbound sales tasks. The agents can instantly drop voicemails and send follow-up emails based on the call outcome. PhoneBurner is specifically tailored to outbound campaigns (you can’t use it to receive inbound calls). 

Who uses PhoneBurner: Inside sales teams and outbound call centers who use the telephone as a sales tool and want to simplify contact management and follow-up.

Voiptime Cloud

Voiptime Cloud is the cold calling solution and sales dialing software with the built-in CRM and click-to-call feature, autodialer with 3 dialing modes (Power dialer, Predictive dialer, Preview dialer), detailed reporting, online monitoring, etc. This versatile sales dialing software is designed to keep your agents fully engaged and help your sales managers facilitate better results. Its functionality will enable the agents’ team to easily process large databases in smaller teams of agents.

Who uses Voiptime Cloud: Sales departments and call centers looking for the professional sales solution (CRM, call campaign management, reporting, and more).

Detailed side-to-side cloud dialer comparison

Features Voiptime Cloud CrazyCall PhoneBurner
Built-in CRM Customizable sales CRM for lead management and closing deals.
It is possible to add custom fields and lead statuses, create custom filters, etc.
It is possible to change lead statuses and check the pipeline reporting.
Has client cards with all data, lead owner, full interaction history, call records, attachments.
Mini-CRM, which works as a contact list.
It is possible to add custom fields only.
Has contact card with notes and call records.
Might be not very convenient for sales, or for redialing to the same lead.
CRM for lead management and outbound calling.
Has pre-set folders (new contacts, contacts, archive, trash), advanced search and filter options.
It is possible to create custom fields, tags.
Has client cards with all data, lead owner, full interaction history, call records, attachments.
Doesn’t have the lead statuses and the pipeline reporting.
Ability to control the visibility of contacts The administrator can control the visibility of contacts by creating multiple projects and assigning to them only the required team members. The system doesn’t allow to make the call campaign ("project") invisible for the agent. The administrator can use standalone or networked team accounts to control how users interact with the contact database (limited access databases or visible for all). By default, each account has a separate contact database.
Appointment management Has both personal and team calendars.
Tasks (callbacks and meetings) can be created from the client card or the calendar anytime, not only during the call.
Tasks have closing statuses (done or canceled), so it is possible to monitor how many tasks were finished by the sales rep.
The user will receive the notifications both in-app and by email.
No calendar.
Callbacks are created only during the call and will be dialed automatically at the pre-set time.
Has a built-in calendar and Google calendar integration.
Events can be created anytime from the client card or the calendar. Events don’t have separate types or the closing status.
The user will receive the notification about the scheduled event.
Inbound calls Available, it is possible to configure the working time settings, forward the incoming call or transfer the call to a colleague. Available, it is possible to configure a welcome message, forward the incoming call or transfer the call to a colleague. Not available
Call campaign management Call campaigns are created by the administrator and are not visible to the agent.
It is possible to use different lines (and caller ID) for each call campaign, make advanced settings (autostart of the campaign, different redialing rules and timezone rules, etc.)
The agent can’t connect to the active campaign or leave it, which is important for the remote teams.
It is possible to start multiple campaigns.
Outbound call dispositions (call results) are pre-set and non-configurable.
Call campaigns ("projects") are created by the administrator.
The agent can connect to the active campaign or leave it, which is only practical for in-house teams working in one location.
Dial sessions can be created by the administrator or by the user. The dial session has the minimum settings (ringing signal and ringing time only).
To start dialing session, it is required to connect your phone to the dialing system (the process can be automated via paid ConnectMe service).
The agent can leave the active campaign, which is only practical for in-house teams working in one location.
Call dispositions and after-call processes are configurable.
Auto dialer specifics Dialing process is hidden to the agent in Power & Predictive dialing modes, only live calls are connected with the agent.
The system dials all phone numbers of the lead one-by-one (there are no limitations on the number of phones for the lead).
All unsuccessful call attempts (busy, no answer, etc.) are marked by the system and redialed automatically in custom intervals for each call status until the person will be reached or until the maximum of call attempts will be reached.
Dialing process is visible to the agent, who hears all ringing signals of each call attempts including unsuccessful ones (busy, no answer, etc.) and should mark them manually.
Unsuccessful call attempts are redialed in fixed intervals for each call status.
Dialing process is visible to the agent, who sees all call attempts including unsuccessful ones (busy, no answer, etc.) and should mark them manually.
Click-to-call Available Not available Available (but the calls made using the click-to-call feature are not tracked, recorded or shown in the reporting).
Preview dialer Available Not available Not available
Power dialer Available Available Available
Predictive dialer Available Not available Not available
FTC and GDPR compliance
  • Do-not-call lead statuses
  • Timezone dialing rules
  • Flexible redialing intervals for each call status
  • Do-not-call lists (can be imported or created by adding the phone numbers one by one during the call)
  • Fixed redialing intervals
  • Do-not-call lists
  • Dialing times are fixed (8 AM - 9 PM) by default
Call recording Available, all calls are recorded.
Call records are attached to client cards and also visible on the call records tab.
The admin, the team and the solo agent have different access to call records.
Available, can be found in the contact details (client cards) only.
Only the admin has access to call records.
Available, call records are visible in the client card and dial sessions reports.
Both the admin and the agent have access to call records.
Call records storage duration Has the limitation of the storage duration (from 1 year). Has the limitation of the storage duration (from 45 days). Records are stored and available for export for 30 days.
Voicemail drop Not available, on the roadmap Available, on click voicemail drop Available, both on click and automatic voicemail drop as the part of the workflow
Call scripts In the process of development, will be available as an iFrame (the displaying of the external web service) Available, as the script constructor Available, as text blocks
Emails (Workflow automation) Not available Not available
  • Personal emails can be sent via the interface
  • "one-touch" emails (based on the outcome of the call, the conformations of the meetings or the reminders in case of the unsuccessful calls).
    Email tracking available.
Real-time dashboards Available, with all important information and user monitoring Available, with all important information and user monitoring.
It is possible to connect to the live conversation.
Available
Historical reporting Reports can be accessed via the interface anytime.
Reports types:
  • Call report
  • Campaign report
  • Sales pipeline report
  • User’s activity
  • User’s KPI
Reports can be accessed via the interface, should be exported only.
Reports types:
  • Agent activity
  • Agent worktime
  • Billings
  • Daily contact status
  • Effectiveness
  • Events
  • Live contact event dump
  • Script answers
  • Call cost summary
Reports can be accessed via the interface anytime.
Reports types:
  • Dial session reports
  • Custom reports
  • Leadstream reports
User and team management The administrator can add users (as agents), create multiple teams and prioritize tasks for the teams. The administrator can add users. But no team management available. Allows to create a standalone or team accounts and add teams
Telephony Provides multiple options to customers:
  • purchase local phone numbers and use Voiptime Cloud’s lines for calling;
  • connect own VoIP provider without any additional payment;
  • use the current business phone as an outbound caller ID;
  • port current business phone.

It is possible to limit area codes for dialing.
Provides multiple options to customers:
  • purchase local phone numbers and use CrazyCall’s lines for calling;
  • use the current business phone as an outbound caller ID;
  • port current business phone.
Provides multiple options to customers:
  • purchase local phone numbers and use PhoneBurner’s lines for calling;
  • use the current business phone as an outbound caller ID.

It is possible to limit area codes for dialing.
International phone numbers Available Available Available
Call rates for the USA Starts from $0.007 per minute Starts from $0.01 per minute Not given by the vendor
Pricing Subscription starts from $25 per user per month (includes 715 free minutes per user\month) Subscription starts from $11 per user per month (includes 200 free minutes per user\month) Subscription starts from $149 per user/month (includes unlimited calling to the USA & Canada)
Support Free Free Free
Integrations

API & Webhooks

Zapier integration - in process

API & Webhooks

Zapier integration

Pipedrive integration (import only)

API & Webhooks

Zapier integration

Hubspot, Pipedrive PhoneBurner integrations, etc.

Which software to choose?

As you can see, each of the solutions has advantages and drawbacks. It’s a good idea to check out some sales dialer reviews before choosing a cloud phone system for your small business. But ultimately, your choice will depend upon your business goals. 

CrazyCall is a business telephony system for SMB, which can be used for sales provided that you integrate it with the CRM solution. When it comes to CrazyCall integrations, the system provides you with some flexibility. This software is easy to configure, but depending on your needs, it might not be flexible enough for setting up mass cold calling campaigns. You might miss some of the useful features that are already present in other solutions. 

PhoneBurner is the call automation and outbound sales solution, which can be a great alternative for businesses working mostly with the US and Canadian market. However, there are some inconveniences in the campaign settings associated with reaching customers from different regions. Built-in CRM allows you to view the client card and see the notes that the agent has left during the call, but it’s better to rely on other solution for controlling the work of the sales manager, moving the lead through the funnel, monitoring the scheduled event statuses, etc. Also, PhoneBurner pricing starts higher than in the other two cloud phone solutions from this hosted call center comparison. 

Voiptime Cloud is the most versatile cold calling and sales solution of all three alternatives in this VoIP software comparison. Three dialing modes accompanied by a comprehensive reporting and campaign management features will help your team reach maximum potential at any given settings. Its advanced real-time monitoring and team management capabilities make it suitable for both in-house and remote teams. 

Easy setup and advanced functionality of Voiptime Cloud will enable your team to achieve impressive result from the first campaign. Our software is the best option for companies dealing with high volume calls and doing cold outreach. It is especially useful for call centers working in several countries simultaneously or having remote agent teams. In addition, Voiptime Cloud supports skill-based routing, which means that your customers can be routed to the most professional agent and thus will have their issues resolved much faster. 

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