Customer expectations play an important role in building customer-to-brand relationships, and the only way to make these relationships stable, trustful and loyal is to meet customer expectations. Nonetheless, this is a bit tricky task - customer expe...
Sales pitch is the most common tool for all sales managers in the world. Sales pitch is basically the fundamental part of communication between the prospective customer and sales representative, it is a cornerstone of whole sales process - a sales pi...
Call center technologies are continuously evolving as customer demands grow, and that is how such a solution as omnichannel contact center was developed. The reason why an omnichannel contact center has become such an important stage in contact cente...
We live in a world where the voice of the customer matters much more than it has mattered ever before. Nowadays, companies more and more think about not only how to convince the customer to make a purchase, but also how to make the customer experienc...
AI (Artificial Intelligence) wasn’t something exceptional even in 2022 when the ChatGPT was released. We all knew that AI (Artificial Intelligence) exists and that there are investigations about its use for business and in other aspects of our ever...
In all our posts regarding the sales process, we always mention the importance of sales forecasting and accurate sales forecasts. Even though sales forecasting has nothing to do with the sales process directly, it still defines the success of your sa...
We all know what are sales - it is when a seller provides a product or service to a buyer in exchange for money. The history of sales, maybe, goes back to the early beginnings of mankind. But the fact is that sales now are much more complicated than ...
Start in sales is half of the whale way. We often look for cold calling techniques that really work, but how many times have you ever tried to discover the truth about the cold calling mistakes made by most telemarketing specialists? Telemarketing is...
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