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Predictive Dialer
Call Center Insights and Best Practices Blog - Voiptime Cloud
There are 4 basic dialing modes used in most USA contact centers: Preview, Progressive, Power, and Predictive. Let’s talk about the differences between them.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Call blending allows agents to deliver both inbound and outbound calls, depending on the demand and on the strategy.

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